Join Anthropic's Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives.
\nIn this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organisations. Anthropic's Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organisations across education, public health, life sciences, economic mobility, and more.
\nAs the dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor across EMEA - helping them harness Claude's full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations.
\nYou'll develop genuine partnerships with organisations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey,helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.
\nYour role focuses on helping nonprofit organisations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimise use cases for maximum social impact, and demonstrate value that supports continued investment and expansion.
\nAs one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.
\nResponsibilities:
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\nWin new business and drive revenue for Anthropic within EMEA nonprofit organisations, including INGOs, foundations, charitable trusts, and social enterprises. Own the full sales cycle from first outbound to launch, managing complex procurement processes across multiple jurisdictions.
\nDesign and execute innovative sales strategies tailored to EMEA market dynamics, regulatory environments, and cultural contexts. Analyse market landscapes across UK, EU, and emerging markets to translate high-level plans into targeted sales activities.
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\nPartner effectively with SF-based teams across time zones, contributing to global sales methodology development while adapting playbooks and best practices for EMEA markets.
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Proficiency in additional languages (Spanish, French) a plus.\\n\\n- Passion for emerging technologies like AI, with interest in ensuring they are developed safely and responsibly\\n\\n- Interest in or passion for social impact and mission-driven work\\n\\nStrong Candidates May Also Have:\\n\\n- Experience selling to or working with EMEA nonprofit organisations, INGOs, foundations, or government/bilateral agencies (e.g., FCDO, GIZ, EU institutions)\\n\\n- Understanding of international development funding mechanisms, including institutional donors, bilateral agencies, and European foundation giving\\n\\n- Familiarity with nonprofit technology ecosystems popular in EMEA, including CRMs (Salesforce NPSP, Blackbaud, CiviCRM), and platforms like Raiser's Edge\\n\\n- Active involvement in the EMEA nonprofit community through board service, volunteering, or prior employment\\n\\n- Experience navigating complex procurement with major INGOs (e.g., Save the Children, Oxfam, MSF, IRC) or large UK charities\\n\\n- Understanding of specific nonprofit verticals in EMEA contexts (humanitarian, development, environment, health, migration)\\n\\n- Existing network within Lusophone nonprofit, INGO, or social sector communities strongly preferred\\n\\nLogistics:\\n\\nLocation: London preferred. 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