Enterprise Support Engineer · PlanetScale

Fri, 17 Apr 2026 12:52:08 GMT
Engineering

PlanetScale · Remote - NA, APAC, EMEA · US $120,000 - $200,000 · remote
Job Title: Enterprise Support Engineer We are seeking an experienced Enterprise Support Engineer to join our core engineering team. As an Enterprise Support Engineer, you will advise and handle support requests from enterprise customers on the PlanetScale platform. Responsibilities: * Advise and handle support requests from enterprise customers on the PlanetScale platform. * Become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform. * Identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them. * Be part of an on-call rotation for high-priority issues. Requirements: * Experience supporting production databases and applications, preferably at scale. * Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases. * Working knowledge of Kubernetes. * Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person. Nice to Have: * Knowledge of common application deployment platforms and frameworks, such as Python, Go, Node, PHP. * Experience with cloud platforms (AWS, GCP, Azure). * Knowledge of monitoring, observability, and debugging tools. * Contributions to open-source projects, especially in the database or infrastructure space. Why PlanetScale? We're redefining how high-growth companies manage data at scale,and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Software Engineer, you'll be at the core of building the platform that powers world-class apps used by hundreds of millions of users worldwide. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest-growing companies in America. Total Compensation and Pay Transparency An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process. Salary Range: US $120,000 - $200,000