Your responsibilities will include: Troubleshooting and resolving complex customer issues related to the Databricks Platform by analysing core component metrics and logs. Providing suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback. Helping the support team with detailed troubleshooting guides and runbooks. Contributing to automation and tooling programs to make daily troubleshooting efficient. Partnering with the engineering team and spreading awareness of upcoming features and releases. Identifying and contributing supportability features back into the product. Demonstrating ownership and coordinating with engineering and escalation teams to achieve resolution of customer issues and requests. Participating in weekend and weekday on-call rotation.

We look for candidates with 12+ years of industry experience, expertise in scripting using Python or Shell, and comfort with black box troubleshooting. Experience with supporting Java, Scala or Python based applications, distributed big data computing environments, SQL-based database systems, Linux and network troubleshooting, and cloud services such as AWS, Azure or GCP is also required.

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The Manager, Backline (Platform) will be responsible for:

• Hiring and developing top talent to build an outstanding team
• Mentoring engineers, providing clear feedback, and developing future leaders in the team
• Establishing and maintaining high standards in troubleshooting, automation, and tooling to improve efficiency
• Working closely with Engineering to enhance observability, debugging tools, and automation, reducing escalations
• Collaborating with Frontline Support, Engineering, and Product teams to improve customer escalations and support processes
• Defining a long-term roadmap for Backline, focusing on automation, tool development, bug fixing, and proactive issue resolution
• Taking ownership of high-impact customer escalations by leading critical incident response during Databricks runtime outages and major incidents
• Participating in weekday and weekend on-call rotations, ensuring fast and effective resolution of urgent issues

We look for candidates with 10-12 years of industry experience, at least 3+ years in a managerial role, and strong technical expertise in one of the following domains: Linux/OS and Network troubleshooting, AWS, Azure, or GCP Cloud and related services, SQL-based database systems, or Python and/or Java-based applications.

If you are a motivated and experienced professional with a passion for delivering exceptional customer satisfaction, we encourage you to apply for this exciting opportunity.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Professional Services Consultant for Zero Trust Services/SASE and Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.

Responsibilities:

Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.

Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.

Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.

Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.

Provide guidance to the customer to configure their CPEs and integration points.

Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.

Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Experience might include a combination of the skills below:

5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team

Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs

Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security

Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO.

Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS

Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

Network transformation technologies such as MPLS, SD-WAN or WAN Optimization

Ability to manage a project, work to deadlines, and prioritize between competing demands

Demonstrated technical experience (hands-on-keyboard) with:

Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies

Software distribution & deployment in Microsoft, Mac and Linux environments

Detailed working knowledge of web based security, network segmentation, security proxies, Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc

Windows & Linux Server system administration

Windows, MacOS and Linux client endpoints troubleshooting

Experience debugging Network connectivity issues using Network Troubleshooting Tools

Preferred but not mandatory:

Software distribution via Mobile Device Management platforms

Experience with Microsoft Active Directory, GPO, AzureAD an Intune

Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST will be a huge plus

Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2

Security skills and certifications such as CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE or MCSE will be a huge plus

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Flow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.

Responsibilities

End-User Hardware Support

• Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals

• Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed

• Coordinate warranty repairs and loaner equipment logistics across properties

• Maintain accurate hardware inventory records and asset tags for all managed devices

• Image and configure new devices using established MDM processes (Intune / JAMF)

Flow Software and SaaS Support

• Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications

• Assist users with login, access, and workflow issues within Flow's SaaS environment

• Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation

• Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one

• Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)

HR Partnership and Staff Onboarding

• Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day

• Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee

• For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT

• Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay

• Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness

On-Site Infrastructure and Networking

• Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations

• Support structured cabling patching, switch port assignments, and AP reboots under IT guidance

• Assist with AV equipment support in conference rooms and common areas

• Maintain organized and labeled IT closets and network equipment at each property

Ticketing and Documentation

• Log, track, and resolve support requests through the IT ticketing system with thorough notes

• Document resolutions and contribute to the internal IT knowledge base

• Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken

• Provide regular on-site status updates and communicate maintenance windows to property managers

Work Location

• This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available

• The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)

• Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations

Ideal Background

• 1–4 years of IT support or help desk experience in a professional environment

• Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting

• Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals

• Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)

• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals

• Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)

• Valid Florida driver's license with a clean driving record and reliable transportation

• Ability to work independently across multiple sites with minimal direct supervision

• Strong verbal communication skills with non-technical end users

Preferred Qualifications

• CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)

• Experience with endpoint management platforms: Microsoft Intune or JAMF

• Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets

• Exposure to SSO, MFA enrollment, and basic identity management workflows

• Experience supporting hospitality, real estate, or property management environments

• Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks

• Experience with structured cabling, switch patching, or AV support

Other Requirements

• Must be able to lift and carry IT equipment up to 50 lbs

• Comfortable working in server rooms, IT closets, and under desks as needed

• Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL

• Must report to Flow HQ at the start of each workday

• Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance

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You will work closely with our global infrastructure and support team to manage SaaS applications with a Modern Workplace focus (e.g. Azure AD/Entra ID, Intune Mobile Device Management, and Office 365). You will be self-motivated, eager to learn and develop new skills, and possess excellent communication skills.

Key responsibilities include:

• Managing IT support requests by creating, prioritizing, and escalating support tickets
• Collaborating with the UK IT team to develop processes, systems, and applications
• Creating detailed technical documentation and user documentation
• Serving as the primary contact for local IT vendors
• Monitoring local IT security implementation, compliance, and budget planning
• Planning and executing infrastructure migrations (e.g. from on-premises to SharePoint Online)

Requirements:

• Excellent German and English language skills in both written and spoken form
• Ability to communicate technical issues in both languages to non-technical users
• Experience with Office 365 (Teams, SharePoint, Exchange Online)
• Experience with Azure AD/Entra ID security
• Experience with MDM device and configuration management (preferably Microsoft Intune)
• Experience with Windows Desktop and Server
• Troubleshooting of operating system and software

Experience in at least two of the following areas is also required:

• ERP systems (e.g. SAP, Navision, Comarch, Netsuite)
• Network troubleshooting (DHCP, DNS, TCP/IP, etc.)
• Administration of Confluence & Jira
• Fundament knowledge in PowerShell for automation and administration
• SharePoint implementation, development, and management
• Windows Active Directory
• Zero-Touch Deployment (Autopilot & ABM)
• Deep understanding of Hyper-V and virtualization
• MacOS troubleshooting
• Apple MDM
• SSO/SAML configuration
• KI/Copilot integration and development
• Zero-Trust architecture

If you are a team player who can work well in a dynamic environment with a focus on collaboration and a positive attitude, we encourage you to apply. We offer a range of benefits, including flexible working hours, a healthy work-life balance, and opportunities for professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in joining our team, please submit your application, including your salary expectations and availability for an interview.

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Datacenter Networking Technician, AI Compute Deployment - Stargate

Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Scaling

Compensation

• $86.4K – $228K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team:

OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced technicians who can translate network blueprints into physical reality.

About the Role:

We are seeking a Senior Data Center Networking Technician who thrives in fast-moving build environments and is eager to roll up their sleeves during active datacenter deployments.

Your first assignment will focus on the physical bring-up of network infrastructure at a large partner-operated campus, collaborating with partner teams and their delivery vendors to achieve agreed performance and reliability targets. As that campus reaches steady state, you will transition to lead network deployment for future OpenAI data center projects, defining standards and guiding implementation across multiple locations.

_Candidates must be able to sit onsite in Abilene, Texas 5 days per week_

In this role you will:

• Serve as OpenAI’s technical lead technician during the current campus build, partnering with internal engineers and external contractors on design reviews, installation plans, and acceptance criteria.

• Spend significant time on the data-center floor performing inspections, assisting with cable routing/termination when needed, conducting fiber testing (OTDR, power levels, continuity), and resolving installation challenges in real time.

• Troubleshoot and optimize cabling routes, patching, and equipment turn-up to ensure clean, reliable handoff to network operations.

• Contribute to design discussions and peer reviews for structured cabling and physical network layouts, providing practical field feedback to engineering teams.

• Develop repeatable engineering standards, as-built documentation, and deployment playbooks to accelerate future OpenAI campuses

• Transition to hands-on design and deployment leadership for upcoming OpenAI data center expansions, owning network physical-layer deployment from design through commissioning.

You might thrive in this role if you:

• Have 7+ years of experience in large-scale datacenter network deployment, structured cabling, or physical-layer installation.

• Possess deep knowledge of fiber/copper plant design, cabling standards, and hyperscale network best practices.

• Excel in field work while applying seasoned technical judgment to solve complex installation and testing issues.

• Adapt quickly to changing build conditions and enjoy learning emerging networking technologies.

• Communicate clearly with construction, engineering, and operations teams to drive projects to completion.

• Are willing to be based at a partner campus during the initial build phase and to travel to future OpenAI data center projects.

Preferred Skills:

• Exposure to automation tools (Ansible, SaltStack) or scripting (Python, Shell) for configuration or documentation.

• Experience with hyperscale Clos fabrics or large-scale network design.

• Familiarity with routing and switching concepts (BGP, OSPF, EVPN/VXLAN) and basic Linux/network troubleshooting.

• Industry certifications such as BICSI, CCNA/CCNP, or equivalent.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we are building a team of talented individuals who share our values and are passionate about making a positive impact on the world.

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