From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

XML job scraping automation by YubHub

In this role, you'll build the foundational systems that power our execution and infrastructure layers, including Zero.

This is a low-level, performance-critical role focused on runtime architecture, concurrency, and scalable execution.

You will make architectural decisions that directly impact how our systems execute, scale, and remain stable under load.

Responsibilities:

• Architect high-performance systems and leverage AI to implement them in Rust.

• Build and optimise core runtime, networking, or state management components.

• Profile and improve performance both at low-level (CPU, memory) and cluster-scale (network, scheduling).

• Debug race conditions, deadlocks, and production performance issues.

• Contribute to architectural decisions around scheduling, synchronisation, and system scalability.

• Own systems end-to-end from design through production.

About You:

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience.

• 2+ years of experience building systems-level or performance-critical software.

• Strong proficiency in systems programming and leveraging AI to build software.

• Deep understanding of concurrency, CPU architecture, cache hierarchy, and operating systems.

• Experience designing or contributing to low-level storage, compute, or network infrastructure.

• Strong intuition for striking a pragmatic balance between complexity for performance and simplicity for robustness.

• Experience using low-level profiling and debugging tools in production environments.

• Interest in working on distributed and execution-layer systems.

XML job scraping automation by YubHub

You will instrument spine-leaf fabrics, BGP, SDN overlays, and cloud interconnect products well enough to build them. You'll own the observability and efficiency surface for Anthropic's network: from per-flow telemetry on backbone routers, to QoS policy on cross-region links carrying inference traffic, to cost attribution that tells a research team exactly what their checkpoint sync is costing.

This is a hands-on IC role. You'll write code (Python, Go), build dashboards, model capacity, and ship config changes to production routers. You'll also influence architecture: when the data says a traffic pattern is pathological, you'll be in the room root causing it and fixing it.

You will be working across three areas: network telemetry and observability, traffic engineering, and cost modeling and attribution. We expect you to be strong in at least two and willing to grow into the third.

XML job scraping automation by YubHub

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range is $125.6K – $228K. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team:

OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders such as Oracle today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced hardware professionals who can help ensure our high-density compute environment operates at peak performance.

About the Role:

The Data Center Incident Program Manager is responsible for designing, operating, and continuously improving the end-to-end incident management lifecycle across mission-critical data center environments. This role owns the “before, during, and after” mechanics of incidents — establishing standards and playbooks in steady state, serving as (or designating) Incident Commander during active events, and driving structured post-incident review and corrective action to closure.

In this role you will:

• Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds.

• Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence.

• Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards.

• Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria.

• Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths.

• Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting.

• Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems.

• Establish dashboards and program health metrics to track incident performance and readiness.

• Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards.

• Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure.

• Maintain real-time documentation (decisions, timelines, impact scope) and ensure clear restoration objectives and scope control during active events.

• Run post-incident reviews (PIRs), validate timelines, drive structured RCA (e.g., 5 Whys, Fault Tree), and separate root cause vs contributing factors.

• Define corrective/preventative actions (CAPAs), assign accountable owners, track to verified closure, and escalate overdue actions.

• Publish trend reporting (incident taxonomy, counts by severity, MTTA/MTTR, repeat failure domains) and feed systemic gaps back into design and operations teams.

You might thrive in this role if you:

• 7+ years in mission-critical infrastructure, data center operations, or reliability engineering

• Direct experience leading major incidents (P1/P0 equivalent)

• Strong familiarity with facilities systems, hardware operations, or network infrastructure

• Demonstrated experience running war rooms and executive updates

• Experience conducting root cause analysis and corrective action tracking

• Ability to remain calm and decisive under high-pressure conditions

Preferred Skills:

• Experience in hyperscale or high-density AI compute environments

• Background in facilities commissioning, facility operations, hardware operations, or network reliability

• Familiarity with ISO-based quality systems or structured operational documentation frameworks

• Experience implementing incident tooling (PagerDuty, ServiceNow, Jira, etc.)

XML job scraping automation by YubHub

What you'll do

As a member of the IT team, you will be responsible for developing and maintaining the company's IT systems, including software, mobile data centers, and network infrastructure. You will also work closely with the Porsche Motorsport team to ensure that the IT systems are aligned with their needs.

• Develop and maintain software applications using Java, Python, C#, and other programming languages
• Collaborate with the Porsche Motorsport team to understand their IT needs and develop solutions to meet those needs
• Work with the IT team to ensure that the company's IT systems are secure and reliable

What you need

• Bachelor's degree in Computer Science or a related field
• Strong background in software development and programming languages
• Experience working with IT systems and infrastructure
• Excellent communication and collaboration skills

Why this matters

This role is critical to the success of the Porsche Motorsport team and the company as a whole. The ideal candidate will have a strong background in software development and a passion for motorsport. They will be able to work closely with the Porsche Motorsport team to understand their IT needs and develop solutions to meet those needs.

XML job scraping automation by YubHub