You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and continue to extend and deepen your understanding of foundational internet technologies. This role also provides opportunities to develop valuable technical and professional skills as well as job shadowing experiences to explore different roles within the company.

Responsibilities:

• Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance
• Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels
• Become a go-to resource for technical and process knowledge inside and outside the Support organization
• Proactively identify and execute on opportunities for team growth and improvement
• Assist with training and mentoring other team members
• Help create and update technical documentation and runbooks
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Required Skills and Experience:

• 5-7 years of experience working in a technical Customer Support role supporting large enterprise and SMB clients
• Excellent written and verbal communication skills
• Self-driven and comfortable learning new technologies and systems on an ongoing basis
• Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
• Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
• Strong understanding of HTTP reverse proxying, caching, and load balancing
• Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

Preferred Skills and Experience:

• Prior experience with the Cloudflare platform, especially for personal projects/websites
• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Experience configuring network or application firewalls
• Experience with web development and/or web hosting
• Degrees or certifications in Computer Science, Information Technology, and related fields
• Fluency in Mandarin, Spanish, and/or Portuguese

XML job scraping automation by YubHub

The ideal candidate will have hands-on experience with enterprise network technologies, automation tools, and a background in managing secure network solutions. They will report to the Director, IT, and will be a Hybrid role.

We offer a competitive salary range of $156,750 - $200,025, eligibility to receive equity, cash bonuses, and a full range of medical, financial, and other benefits. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education.

XML job scraping automation by YubHub

You are a forward-thinking cybersecurity professional with a passion for defending critical infrastructure and sensitive data. As a Cyber Security Engineer at Synopsys, you will be responsible for configuring, implementing, and maintaining host-based firewalls, intrusion prevention systems (IPS), anti-virus software, SELinux, network firewalls, SIEMs, and proxies across diverse environments.

Key Responsibilities

• Configuring, implementing, and maintaining host-based firewalls, intrusion prevention systems (IPS), anti-virus software, SELinux, network firewalls, SIEMs, and proxies across diverse environments.
• Developing, updating, and documenting Standard Operating Procedures (SOPs) for security tools and maintaining accurate network diagrams.
• Creating and deploying host and network countermeasures based on open source intelligence (OSINT), behavioral analysis, and evolving threat landscapes.
• Monitoring, tuning, and implementing security controls in tools such as McAfee ePO and Palo Alto to ensure optimal protection.
• Managing and troubleshooting Security Information and Event Management (SIEM) feeds, ensuring timely detection and response to security events.
• Designing and implementing custom QRadar dashboards to visualize and analyze critical security datasets.
• Leading incident response efforts, ensuring chain of custody is maintained and investigations are thoroughly documented.
• Characterizing and analyzing network and host traffic to identify anomalous activity and mitigate potential threats.
• Developing and deploying custom Data Loss Prevention (DLP) signatures within Microsoft O365, Palo Alto, and McAfee environments.

Impact

• Strengthening the security posture of Ansys Government Initiatives (AGI) by proactively defending against emerging threats.
• Ensuring compliance with rigorous federal and organizational security standards, supporting government and commercial initiatives.
• Reducing risk of data breaches and operational disruptions through robust countermeasure development and incident response.
• Enhancing operational readiness by keeping security documentation, SOPs, and network diagrams current and actionable.
• Empowering internal teams and stakeholders by providing clear security guidance, training, and technical leadership.
• Contributing to a culture of continuous improvement, innovation, and collaboration within the security team and broader organization.

Requirements

• Minimum two (2) years performing system administrator duties for Windows and/or Linux environments.
• This position requires a government security clearance. You must be a U.S. citizen for consideration.
• SEC+ or equivalent industry-recognized certification.
• At least two (2) years of experience in an Enterprise Security Operation Center (SOC) or similar response team.
• Minimum two (2) years supporting the Federal Government—either directly or as a contractor—in a security-related field.
• Strong technical understanding of current hardware and software technologies, including security tools and platforms.

Who You Are

• Analytical thinker with excellent problem-solving and decision-making skills.
• Organized, self-motivated, and able to prioritize competing requests in a dynamic environment.
• Exceptional communicator, able to translate complex technical concepts for diverse audiences and present information to groups.
• Collaborative team player, eager to support and learn from colleagues while driving collective success.
• Customer-focused, with strong relationship management skills and a commitment to user education and support.
• Adaptable and resilient, ready to respond to urgent issues and evolving security challenges.

The Team You’ll Be A Part Of

You’ll join the Ansys Government Initiatives (AGI) Cybersecurity team, a specialized group dedicated to protecting sensitive government and commercial assets. The team collaborates closely with internal stakeholders, federal partners, and industry experts to safeguard critical infrastructure and ensure compliance with the highest security standards. Together, you’ll drive innovation, share knowledge, and foster a culture of trust and resilience.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

XML job scraping automation by YubHub