What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and cross-sell negotiations. You understand what it takes for a revenue team to drive product adoption and identify and close expansion opportunities , because you've been that person.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, North America. You will work in close partnership with:

• Customer Success leads, North America and International (owning customer expansion)

• Revenue leadership (owning commercial strategy)

• Product and Product Marketing (owning roadmap, messaging, and use case development)

You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.

While expansion enablement is your primary focus, you'll also support GTM Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team , you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

Own the expansion enablement foundation

• Design and own ElevenLabs' global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery

• Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there

• Establish scalable frameworks that support both the CSM and AE expansion motions

Build expansion enablement programs

• Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution

• Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value realization across customer segments

• Build churn prevention frameworks including early warning indicators, save plays, and escalation paths

• Enable revenue teams to conduct effective business reviews, usage analyses, and value documentation

• Develop technical fluency programs so CSMs and AEs can confidently discuss APIs, agent configurations, integrations, and implementation best practices

• Create cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution

• Design enablement for identifying expansion signals , usage patterns, new use cases, stakeholder mapping, and whitespace analysis

• Enable revenue teams to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption

• Develop competitive positioning for expansion conversations

Drive adoption and reduce churn

• Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions

• Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption

• Build "Time to Value" programs that help customers realize ROI faster

• Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks

Create enablement content

• Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content

• Collaborate with Product Marketing, Sales, and Product to translate product releases into expansion-ready materials

• Develop role-play scenarios, call libraries, and coaching frameworks for managers

Use ElevenLabs AI and AI-native tools in enablement

• Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content and AI-powered practice environments for revenue teams

• Operate with an AI-native mindset , you default to AI tools to research, draft, synthesize, and build faster, and you can coach others to do the same

• Continuously evaluate and adopt emerging AI tools that improve enablement quality, speed, or scale

• Build AI-powered coaching tools and practice environments for CSMs and AEs

Deliver live and async training

• Facilitate live virtual trainings, workshops, and certifications across regions and time zones

• Design async learning paths that scale globally

• Run regular enablement office hours and deal/account clinics

Measure and improve enablement effectiveness

• Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, ramp time, and adoption metrics

• Partner with Customer Success and revenue leadership to connect enablement efforts to business outcomes

• Use data and feedback to continuously iterate on programs

Shape the function

• Document best practices, establish operating rhythms, and influence how expansion enablement is delivered across the organization

XML job scraping automation by YubHub

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

XML job scraping automation by YubHub

We're seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained.

As the primary architect for our VIP Account Management offerings, you will design programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision.

Key responsibilities include:

• VIP Program Leadership: Architect end-to-end VIP engagement models, defining the 'Player Journey' for high-value spenders
• Operational Blueprinting: Work with Operations teams to define the specific profile, training, and 'soft-skill' requirements for VIP Account Managers
• Analytics & Reporting: Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI
• Communication & Sales: Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line
• Business Growth: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement

Qualifications include:

• 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or loyalty program management within the gaming or luxury digital services space
• Deep understanding of 'Support as a Profit Center,' including LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies
• Exceptional presence and communication skills, with the ability to build immediate trust with client-side Product Managers and Commercial Directors

What we offer includes a well-established Equal Opportunities Policy and a transparent and supportive recruitment process.

XML job scraping automation by YubHub

Mixpanel is a digital analytics platform that helps companies understand user behavior and track company success metrics.

The Revenue Strategy & Operations team at Mixpanel partners with Regional Business Leaders & Global Leaders to help set and execute global and regional revenue strategies.

About the Role

As Senior Revenue Strategy & Operations Manager, you'll support on defining the strategy behind customer retention and account growth. You'll partner closely with CS and Sales leadership to improve Gross and Net Revenue Retention, enable scalable expansion motions, and proactively identify areas to enhance the customer experience and lifetime value.

Responsibilities

• Drive strategic initiatives that shape how we engage, retain, and grow our customer base

• Conduct advanced market, customer, and product analyses to uncover whitespace opportunities, inform strategic bets, and guide resource allocation

• Own and evolve the reporting framework for sales and post-sales KPIs,translating insights into recommendations that shape our post-sales strategy

• Act as a strategic thought partner to GTM leadership,bringing analytical rigor and business acumen to inform key decisions and go-to-market priorities

• Provide high-impact operational support to the Sales organization, proactively identifying bottlenecks and implementing scalable solutions to improve performance

• Run and evolve key operating cadences, including business performance deep dives, and executive-level business reviews across post-sales teams

• Collaborate cross-functionally with Product, Sales, Finance, and Marketing to ensure alignment and shared ownership of customer outcomes throughout the full lifecycle

We're Looking for Someone Who Has

• 4+ years of experience at a top-tier Management or Strategy Consulting firm

• 2+ years of operating experience in Corporate Strategy, Business Operations, or Sales Strategy in a high-growth, fast-paced environment at a B2B SaaS organization

• Experience defining and operationalizing GTM Strategy and proven experience driving impact on retention and expansion metrics (GRR, NRR, etc.)

• Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks, and work within deadlines

• Track-record of collaborating with cross-functional partners to execute projects

• Highly motivated, innate intellectual curiosity, and a strong desire to drive impact

• Excellent problem-solving skills, and the ability to thrive in a fast-paced, dynamic environment

• Outstanding written and oral communication skills

Bonus Points For

• Working knowledge of SFDC including Reporting and Record Management from lead creation through opportunity closure

• Proficiency in modeling and analyzing complex and large data sets

• Demonstrable passion for the data analytics industry

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range $189,000-$231,000 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care

• Mental Wellness Benefit

• Generous Vacation Policy & Additional Company Holidays

• Enhanced Parental Leave

• Volunteer Time Off

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.

• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience, and collective wisdom to drive powerful outcomes.

• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

• Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.

• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

XML job scraping automation by YubHub

Wonderschool is a company that empowers small business owners to launch and grow childcare programs through software, coaching, and support. We are looking for a Head of Implementation & Customer Success to join our team.

As a Head of Implementation & Customer Success, you will be responsible for ensuring that our platform and partnerships translate into real outcomes for customers. This includes successful deployments, strong adoption, and long-term retention.

Responsibilities:

• Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success

• Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage

• Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration

• Establish clear success metrics across adoption, retention, and expansion

• Build a Scalable Customer Success Engine

• Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success

• Develop systems to monitor customer health, identify risks, and drive proactive engagement

• Build frameworks that improve time-to-value and increase net revenue retention

• Identify opportunities for expansion and deeper customer partnerships

• Lead and Scale the Team

• Build and lead a high-performing implementation and customer success organization

• Define roles, hiring plans, and operating structure as the company scales

• Coach and develop team members while maintaining high standards of execution

• Establish clear performance expectations tied to customer and business outcomes

• Drive Cross-Functional Execution

• Partner closely with Product, Engineering, and Sales to ensure successful deployments and product alignment

• Translate customer feedback into product improvements and roadmap priorities

• Ensure alignment between sales commitments and delivery capabilities

• Advocate for scalable solutions over one-off implementations

• Manage Executive Stakeholders

• Build strong relationships with customer leadership and executive stakeholders

• Lead high-stakes conversations during implementations and critical phases

• Navigate complex challenges while maintaining trust and alignment

• Communicate clearly across internal and external stakeholders

Required Qualifications:

• 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
• Proven experience leading complex enterprise or government implementations with multiple stakeholders
• Experience building and scaling implementation or customer success teams in high-growth environments
• Strong program management and operational leadership capabilities
• Experience managing long implementation cycles with contractual deliverables and deadlines
• Excellent communication skills, including experience engaging executive stakeholders
• Ability to operate with high ownership in fast-paced, ambiguous environments

Preferred Qualifications:

• Experience working with government or public sector customers
• Background in enterprise SaaS, professional services, or consulting
• Experience owning or influencing net revenue retention (NRR)
• Familiarity with regulated industries (education, healthcare, public sector)
• Experience building systems that improve operational efficiency and scalability

Compensation & Benefits:

• Compensation Range (California): The base salary range for this role is $180,000 – $220,000, depending on experience, skills, and location.
• This role may also be eligible for equity and other forms of compensation.
• Wonderschool offers a competitive benefits package, including:
• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• A highly collaborative, mission-driven workplace environment

Location / Travel Expectations:

• This role is based in San Francisco (hybrid, approximately three days per week in office).
• Regular travel is required to support customer implementations, key partnerships, and critical deployment phases.

XML job scraping automation by YubHub