Job Summary:

As a Contract Manager at ABM UK, you will be responsible for ensuring the full delivery of all Customer Contracts within contractual guidelines and managing the Supervisory and engineering team to achieve target-driven performance requirements.

Responsibilities:

• Ensure all Customer Contracts are delivered within contractual guidelines and to the required quality standards.

• Manage the Supervisory and engineering team to achieve target-driven performance requirements, through structured review meetings and regular feedback.

• Work closely with the Account Manager to provide overall efficiencies and profitability, with no aged debt and a strong management and understanding of WIP.

• Foster strong customer relationships through existing and new business opportunities.

• Develop and implement strategies to improve customer satisfaction and retention.

• Manage and maintain accurate records of customer interactions, including complaints and feedback.

• Collaborate with other departments to ensure seamless delivery of services and meet customer needs.

• Identify and implement opportunities for process improvements and cost savings.

• Develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.

• Ensurehover compliance with all relevant laws, regulations, and company policies.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.

• Mental Health support and Life Event Counseling.

• Get Fit Programme.

• Financial and legal support.

• Cycle to work scheme.

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.

• Life: Search for resources and tools on topics ranging from family and life to health, money and work.

• Support: Online chat or telephone service for urgent support in a crisis.

About ABM UK:

ABM UK is a leading provider of integrated facility, engineering, and infrastructure solutions, serving a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over 3,500 skilled and motivated people, we provide a platform for excellence in our delivery.

Industry:

Facility Management

Category:

Engineering

Experience Level:

Mid

Employment Type:

Full-time

Workplace Type:

On-site

Salary Range:

£50,000 - £56,000

Required Skills:

• Proven successful working relationships with high-end service providers.

• Self-motivated.

• Evidence of high-quality experience in Building Services.

• Time served apprenticeship.

• C&G/NVQ in mechanical or electrical discipline.

• Advanced knowledge of Building Management Systems.

• NEBOSH General Certificate.

• Sound level of administration and organisational skills.

• Excellent knowledge of Excel and IT programmes.

• P&L accountability for all contracts.

• Commercial awareness.

• Strong communicator.

• IT Skills – Intermediate/Advanced level.

• Working knowledge of Concept FSI Go.

Preferred Skills:

• 18th Edition IEE.

• NEBOSH Fire Certificate.

• City & Guilds Refrigerant, Safe Handling.

• ACS/Gas Safe qualifications.

• Experience of working with a Shopping Centre/retail environment.

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As a Safety & Compliance Manager, you will be responsible for ensuring compliance with all legal, contractual, health, safety, environmental and quality requirements across the sites. This includes carrying out safety inspections and compliance audits, producing regular reports for the Regional Manager, coordinating training, and promoting a positive health and safety culture.

Your core responsibilities will include:

• Monitoring and auditing site Health & Safety compliance, reviewing data to ensure robust safeguards are in place.
• Supporting Site Managers with Health & Safety training and communicating policy updates for effective implementation.
• Collecting and analysing incident and audit data, reporting trends and findings to site management teams.
• Maintaining and updating Environmental Management Systems (EMS) and ensuring compliance with new policies.
• Auditing contractor and driver inductions regularly, supporting on-site monitoring and reporting.
• Ensuring vehicles, plant, and machinery meet legislative standards and statutory inspections are completed.
• Investigating accidents and incidents, producing reports, corrective actions, and sharing lessons learned promptly.
• Attending meetings, liaising with the Compliance team, supporting ISO accreditations, and sharing best practice.

Requirements:

• NEBOSH General Certificate qualification as a minimum is essential.
• Previous experience in a Health and Safety role, preferably within the waste industry.
• Proven management experience with strong analytical skills, able to work in a fast-paced environment.
• Proficient in Microsoft Office and computer literate.
• Excellent communication skills, organised with the ability to prioritise workloads and remain calm under pressure.
• Full UK driving licence and availability for on-call emergencies required.

Benefits:

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

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Your core responsibilities include:

• Working at our Edmonton site in North London
• Reporting into the Head of MRFs SE
• Undertaking regular health and safety inspections, audits, and promoting a positive safety culture across the site
• Delivering health and safety training and providing mentorship to staff to ensure effective policy implementation
• Acting as a key member of the management team, leading by example and supporting high safety standards
• Monitoring and auditing compliance with site health and safety policies and procedures, analysing data to identify trends and maintain robust safeguards
• Liaising with the central SHQ team to manage hazard and near miss reporting, audits, behavioural surveys, and conducting thorough incident reviews
• Serving as the site's fire safety lead, ensuring all statutory inspections and fire prevention plans are completed and up to date
• Inducting visitors, new starters, and contractors, verifying that contractor risk assessments and method statements (RAMs) are suitable and sufficient
• Overseeing site traffic management plans and collaborating with environmental and facilities teams to ensure compliance with statutory inspections and smooth operational delivery

Requirements:

• NEBOSH General Certificate qualification as a minimum is essential
• Previous experience in a Health and Safety role, preferably within the waste industry
• Proven management experience with strong analytical skills, able to work in a fast-paced environment
• Proficient in Microsoft Office and computer literate
• Excellent communication skills, organised with the ability to prioritise workloads and remain calm under pressure
• Full UK driving licence and availability for on-call emergencies required

Benefits:

• Ongoing career development, training and coaching
• Competitive salary
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Life cover

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