{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/nacha-rules"},"x-facet":{"type":"skill","slug":"nacha-rules","display":"Nacha Rules","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7936ffdc-86f"},"title":"Dispute Analyst - X Payments","description":"<p><strong>Job Description</strong></p>\n<p>X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels.</p>\n<p>You&#39;ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.</li>\n<li>Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.</li>\n<li>Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.</li>\n<li>Maintain accurate and detailed case documentation within internal systems for audit readiness.</li>\n<li>Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases.</li>\n<li>Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed.</li>\n<li>Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications.</li>\n<li>Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements.</li>\n<li>Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.</li>\n<li>Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records.</li>\n</ul>\n<p><strong>Basic Qualifications</strong></p>\n<ul>\n<li>3+ years of experience handling disputes involving debit or credit card transactions.</li>\n<li>Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).</li>\n<li>Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).</li>\n<li>Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.</li>\n<li>Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment.</li>\n<li>Familiarity with dispute systems, case management platforms, and CRM tools.</li>\n<li>Analytical and investigative mindset with sound judgment and decision-making abilities.</li>\n<li>Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7936ffdc-86f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/4959599007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Regulation E","NACHA rules","Card network chargeback guidelines","Dispute systems","Case management platforms","CRM tools"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:34:53.234Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bastrop, TX"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"Regulation E, NACHA rules, Card network chargeback guidelines, Dispute systems, Case management platforms, CRM tools"}]}