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This is a protect and retain role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.</p>\n<p><strong>How You Make an Impact (Job Accountabilities)</strong></p>\n<ul>\n<li>Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.</li>\n<li>Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.</li>\n<li>Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.</li>\n<li>Customer Support: If issues arise in-store, collaborate with the Region Manager to ensure quick resolution.</li>\n<li>Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.</li>\n<li>Data &amp; Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.</li>\n<li>Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.</li>\n<li>Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.</li>\n<li>Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.</li>\n</ul>\n<p><strong>Key Performance Metrics</strong></p>\n<ul>\n<li>Retention rate within assigned portfolio.</li>\n<li>Account satisfaction and engagement scores.</li>\n<li>Volume and gross profit performance versus prior year.</li>\n<li>Activity volume (calls, emails, webinars).</li>\n<li>Pipeline conversion and opportunity development for outside sales transition.</li>\n</ul>\n<p><strong>Sales Tools and Resources</strong></p>\n<ul>\n<li>LMS (Learning Management System)</li>\n<li>Webinars and virtual training sessions</li>\n<li>V-Cert Classes for continuous learning</li>\n<li>CRM system for account management and reporting</li>\n</ul>\n<p><strong>What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)</strong></p>\n<ul>\n<li>1–3 years of customer service, inside sales, or outside sales experience preferred.</li>\n<li>Strong verbal and written communication skills.</li>\n<li>Excellent organizational and multitasking abilities.</li>\n<li>Computer proficiency; CRM experience preferred.</li>\n<li>High school diploma required; Bachelor’s degree preferred.</li>\n<li>Must be authorized to work in the United States.</li>\n</ul>\n<p><strong>Competencies Desired</strong></p>\n<ul>\n<li>Competitive: Driven to exceed goals and deliver measurable results.</li>\n<li>Humble: Team-oriented and open to feedback.</li>\n<li>Hungry: Motivated to learn, grow, and take initiative.</li>\n<li>Smart: Strong interpersonal intelligence and problem-solving skills.</li>\n<li>Future-Focused: Interested in building a pipeline toward potential outside sales opportunities.</li>\n</ul>\n<p><strong>Working Conditions / Physical Requirements / Travel Requirements</strong></p>\n<p>Working Conditions / Physical Requirements:</p>\n<ul>\n<li>Required to work in the Noblesville, IN or Rochester, PA plant 3 days a week and 2 days remote. 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