This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

Your background & experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

XML job scraping automation by YubHub

The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.

As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise.

They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day:

• Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone

• Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate

• Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval

• Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work

• Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem

• Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality:

• Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

• Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb

• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances

• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team's improvement:

• Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management

• Help document ways of working, best practices, and the norms for your service(s) as requested by management

• Provides technical/functional/SME to less experienced members of the team.

• Shares ideas to improve processes and ways of working

• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement:

• You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Displays flexibility, openness and approachability when resolving issues

• Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics

• You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts

• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.

• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.

• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.

• Active listening skills to understand guest needs and provide personalized recommendations and assistance.

• Empathy and patience in dealing with customers, especially in high-pressure situations.

• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.

• Passion for delivering exceptional customer service and setting a high bar.

• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.

• Ability to adapt to new tasks and responsibilities as needed.

• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.

• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.

• Language proficiency in English, written and spoken, other languages are a plus.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Canada to be able to conduct their work.

Currently, employees can be located in: British Columbia, Ontario, Quebec, Alberta, or Saskatchewan.

This list is continuously being updated, please check back with us if the provinces you live in is on the list.

If your position is employed by another Airbnb entity, your recruiter will inform you what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible.

We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services

XML job scraping automation by YubHub

The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Mandarin, spoken and written. This is a full-time position based in Singapore.

As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

CS Specialist, Premium Support needs strong communication skills in English and Mandarin, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team. - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

• 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.
• Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders.
• Active listening skills to understand guest needs and provide personalized recommendations and assistance.
• Empathy and patience in dealing with customers, especially in high-pressure situations.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time.
• Passion for delivering exceptional customer service and setting a high bar.
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively.
• Ability to adapt to new tasks and responsibilities as needed.
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
• Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools.
• Language proficiency in English and Mandarin, written and spoken.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

XML job scraping automation by YubHub

This is a full-time position based in Japan. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases. Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools. Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation. Become a subject matter expert in Airbnb policies and procedures. Explains and simplify complex information, provide appropriate context, and address complex questions with confidence. Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations. Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises. Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention. Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards. Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations.

Participating in Your Team’s Improvement Leverage your functional operational knowledge to proactively lead the team to succeed. Provide insights about community experience and continuous improvement opportunities to your Management. Supports the simplification of complex processes and ways of working within the team. Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees. Be a positive force in the team and help management drive & land changes with the least frictions possible. Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder Engagement You build and maintain strategic partnerships to achieve team or functional goals. Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt. Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what. Build & nurture relationships outside of your team. You are on-call to handle emergency situations in the evenings & weekends. Inspire a culture where quality is a core principle.

Your Expertise Your background & experience 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts. Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

Your Skills & Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in both English and Japanese.

XML job scraping automation by YubHub

This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

Your Expertise:

Your background & experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.

XML job scraping automation by YubHub

This is a full-time position based in Singapore. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases.

Interacting with Customers and Community Members Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools.

End-to-End Ownership of Cases Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation.

Subject Matter Expertise Become a subject matter expert in Airbnb policies and procedures.

Explaining Complex Information Explains and simplify complex information, provide appropriate context, and address complex questions with confidence.

Negotiating and Mediating Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations.

Proactive Anticipation Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises.

Managing Highly Sensitive Cases Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.

Operating in Autonomy Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations.

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention.

Participating in Team Improvement Leverage your functional operational knowledge to proactively lead the team to succeed.

Stakeholder Engagement Build and maintain strategic partnerships to achieve team or functional goals.

Your Expertise 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.

Your Skills and Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Mandarin.

XML job scraping automation by YubHub

We are seeking a seasoned technology leader to join our Embedded Memory Product Management team at Synopsys. As a Technical Product Management, Sr Staff (Embedded Memory), you will be responsible for driving the development and delivery of innovative embedded memory products that meet the evolving needs of our customers.

What You'll Be Doing:

• Translating customer requirements into comprehensive Marketing Requirement Documents (MRD) and Product Review Documents (PRD)
• Defining and shaping new embedded memory products to drive sustainable growth within the product line
• Conducting comparative studies of product offerings against competitor solutions and evolving customer needs
• Delivering targeted communication and training for Field Application Engineers (FAEs) to enhance technical engagement
• Promoting the product line through engaging articles, white papers, application notes, and seminars
• Acting as the technical interface among customers, FAEs, and R&D, ensuring seamless collaboration and knowledge transfer
• Building and nurturing strategic relationships with architects, design engineers, and key partners across the industry

The Impact You Will Have:

• Accelerate Synopsys' leadership in embedded memory IP by delivering innovative solutions tailored to market needs
• Drive business growth through insightful product definition and strategic customer engagement
• Enhance product competitiveness via rigorous comparative analysis and benchmarking against industry standards
• Empower FAEs and customers with up-to-date technical training and resources, enabling successful design implementations
• Influence future technology roadmaps by translating customer feedback into actionable development priorities
• Strengthen Synopsys' partnerships through effective communication and collaborative problem-solving
• Amplify the visibility and adoption of embedded memory products through impactful technical marketing and outreach

What You'll Need:

• BS in Electrical Engineering with 8+ years relevant experience, or MS EE (preferred) with 6+ years relevant experience
• Expertise in embedded memory product lifecycle, including specification, development, validation, and integration in SoC design flows
• Strong knowledge of the interplay between embedded memory and Synopsys design flows, especially for CPUs, GPUs, DSPs, and SoCs
• Experience in FAE roles or hands-on SoC design, with knowledge of MRAM and TCAM-based design as a significant advantage
• Proven ability to develop and manage technical relationships with architects and design engineers at key customers and strategic partners
• Exceptional organizational and program management skills, with demonstrated flexibility to support global teams and customers

Who You Are:

• Energetic, results-driven, and proactive in identifying and pursuing business opportunities
• Excellent communicator, fluent in both oral and written English, able to explain complex technical concepts clearly
• Adaptable and collaborative, thriving in a matrixed, multicultural environment
• Analytical thinker with a strategic mindset and a passion for continuous improvement
• Customer-focused, empathetic, and adept at building trust-based relationships
• Organized, detail-oriented, and able to juggle multiple priorities effectively

The Team You'll Be a Part Of:

You will join the Embedded Memory Product Management team at Synopsys, a diverse group of technical experts, product strategists, and innovators. The team collaborates closely with R&D, Field Application Engineers, marketing, and customers worldwide to define and deliver next-generation memory solutions.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

XML job scraping automation by YubHub

Our working languages in the office are English and Japanese; therefore, a proficient level in Japanese is not required, but it can be a benefit. You will work on a project basis, and contracts may be short-term or a one-month full-time fixed-term contract. The hourly wage starts from ¥1,300 with potential for more depending on experience and skills.

You will work Monday to Friday, 10:00 AM to 7:00 PM (including 1-hour lunch break). Some projects may offer flexible working hours. You must be able to work legally in Japan and reside in Tokyo. You will also need basic PC skills (Word, Excel) and be able to communicate in either English or Japanese.

As a Game Tester, you will be part of a diverse, multicultural, and friendly working environment. You will have a casual dress code and commuting expenses will be covered up to ¥30,000. You will also have the opportunity to work on-site at our office with a great view of the city.

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Keywords Studios Montreal is looking for native-level speakers of various languages to join our Video Games Proofreaders team.

As a Video Game Proofreader, you will be responsible for proofreading texts and video game content, checking texts for consistency, writing error reports, performing minor translations, and ensuring subtitles match the audio tracks.

Requirements:

• Proficiency in at least one of the following languages: Croatian, Czech, Danish, Dutch, European Spanish, European French, Finnish, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latin American Spanish, Malay, Norwegian, Polish, Romanian, Swedish, Thai, Vietnamese
• Excellent written & spoken English
• Live in the Montreal area
• Available to work from home and in-office according to project demands
• Hold Canadian citizenship, permanent residency, open work permit, Working Holiday Visa, or in the process of requesting a work permit
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a similar position or in a related field (an asset)

Benefits:

• $19.15 per hour (bonus of $2.50 per hour after 7:00 PM)
• Contracts are on-call with potential for full-time, permanent openings with growth opportunities
• Work in Office Bonus for employees required to work on-site
• Internet subsidy for employees working from home
• Paid 3-day training, accrued vacation and 2-days sick/personal paid day off per year post probation
• Partnerships with STM, BIXI, Telus, Bell, Dell, Nautilus Gym, Dialogue and Bonjour-Santé (among others)
• Employee and Family Assistance Program

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What you'll do

Leading the development of mild hybrid and hybrid powertrains in the context of new regulations and adaptations for new or existing vehicles/platforms.

• Overseeing the entire lifecycle of hybrid powertrain projects, from conception and prototyping to testing and integration.
• Coordinating with multidisciplinary teams to ensure system compatibility and performance, meeting company standards and regulatory requirements.
• Driving innovation through research and technological exploration to enhance the efficiency and capabilities of hybrid systems.
• Managing the design, development, and validation of powertrain systems, including hardware, software, calibrations, industrialization processes, and performance metrics (consumption, emissions, NVH).
• Identifying and mitigating risks associated with project development.
• Fostering continuous improvement and growth within the team.

What you need

• Bachelor's degree in Mechanical, Electrical, Electronic, or Automotive Engineering.
• Minimum of 1-2 years of experience in powertrain system development or similar automotive technologies, with focus on electrified powertrains.
• Deep knowledge of hybrid powertrain architectures, including electric motor and battery integration.
• Experience in managing engineering projects and multidisciplinary teams.
• Technical experience in electronic systems architecture, engine calibration, software, and product design.
• Ability to manage economic aspects (CAPEX, OPEX, PRF evolution).
• Familiarity with tools such as ETAS INCA, CONCERTO, CRETA, MATLAB, SIMULINK, CANalyzer, CAMEO, PUMA, OSIRIS, INDICOM is a plus.
• High level of English and/or French. Spanish mandatory.

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