We're looking for someone with excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level. You are also proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration. Familiarity with either MS Office or Google Suite apps is a plus.

As a Player Support Agent, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. We offer a full training program for new hires, so prior experience in Customer Service is not necessary.

The working hours are 15:00 - 24:00 KST (8 hours of work + 1 hour of break) or 16:00 - 01:00 KST (8 hours of work + 1 hour of break), 5 days a week. We offer a range of benefits, including 4 National Insurances, Group Health Insurance, Retirement Pension, Annual leave, Paid Sick Leave, Paid Marriage Leave, Annual Health Check-ups, Seasonal Gift Bonus, and Employee Assistance Program.

If you're interested in joining our team, we highly encourage you to apply.

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Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!

What are we looking for?

Our PS Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.
• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.
• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.
• Business: Master the gameplay knowledge of our products to serve players better, familiarity with Helpshift/Zendesk or other CRM tools for seamless support, knowledge of macros customization for streamlined responses, and experience with MS Office or Google Suite apps for documentation.

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level (JLPT N1) Japanese language proficiency, with English at (B2) level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists.
• If the interview outcome is positive, we invite you to our online assessment (English and Japanese) to better evaluate your written skills.
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

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