Responsibilities:

Live Fraud Investigation & Reconstruction - Lead investigations into complex fraud cases across identities, accounts, devices, and transaction surfaces Provide support to day-to-day fraud operations including SEVs and alert triage Reconstruct attacker sequences and hypothesize actor intent and tooling Distill patterns from noisy signals into clear narratives and actionable insights Bridge investigation outcomes to product and model improvements

Signal & Tool Utilization at Scale - Operate across Plaid's fraud tooling , dashboards, alerting systems, network signals, and analytics platforms , to detect and validate anomalies Stress-test existing capabilities, identify systemic gaps, and define new detection primitives Proactively identify gaps in internal fraud tooling and automation, driving enhancements to improve efficiency and scale

Product & Model Partnership - Collaborate with Data Science, ML/AI, and Product teams to improve labeling, feature sets, evaluation frameworks, and model decay monitoring Surface data quality limitations and systematically formalize missing features Translate exploratory research into reusable feature pipelines, model inputs, or rule augmentations Participate in product discovery, roadmap planning, and post-launch evaluation to ensure fraud-awareness by design

Deep Applied Fraud Research - Conduct longitudinal and structural analysis of how fraud types manifest in Plaid network data , entity linkages, temporal patterns, attack rotations, tool chains Experiment with network/graph analysis, sequence mining, anomaly detection, and custom heuristics where off-the-shelf approaches fail

Ecosystem Monitoring & Knowledge Leadership - Continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors Proactively perform threat modeling of abuse surfaces and initiate research proposals when patterns emerge

Case Studies & Reporting - Produce clear, evidence-backed technical reports and case studies for product, engineering, operations, legal, and executive stakeholders Document investigation workflows, attack classifications, and proof-of-concept detection logic Drive post-incident learning by capturing lessons from fraud incidents and feeding them back into defenses

Qualifications:

Required - 3+ years of applied fraud experience in a high-velocity environment (fintech, consumer payments, banking, SaaS, marketplace risk, or security research) Investigator mindset: pattern synthesis, hypothesis testing, and skilled triage between signal and noise End-to-end investigation experience reconstructing attacker intent and behavior in multi-step attack sequences across accounts, devices, and identities Post-containment incident response experience with a deep emphasis on post-mortems and root cause analysis Dark and grey-web navigation and investigation experience; ability to assess source credibility and translate external intelligence into actionable insights Strong communication: ability to explain complex, ambiguous behavior to technical and non-technical audiences Tool fluency with data environments and investigative toolchains (BI tools, anomaly detection, case trackers)

Preferred - SQL for deep data querying and exploratory analysis Python for scripting, rapid prototyping, and analytical workflows Graph/network analysis experience to detect linked behavioral structures or actor networks Familiarity with rule engines, signal gating, and large-scale monitoring systems Experience applying AI tools and agents to accelerate investigations and research workflows Ability to translate fraud research into actionable signals, rules, or labeled datasets that improve model performance

Nice to Have - Fraud domain certifications (e.g., CFE) Prior work on consumer identity, payments, or risk platform development Exposure to production ML model lifecycles and metrics for drift/decay Experience improving internal fraud tooling, automation, or case management systems

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know.

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Your starting point will be AI observability, evaluation, and production reliability. From there, your scope expands into broader platform ownership: agent systems, orchestration layers, and shared infrastructure. Observability is the entry point,not the end state.

In this role, you will:

• Build the observability and reliability foundation for AI systems across Komodo (logging, tracing, evaluation pipelines, feedback loops)
• Define how the organization measures LLM performance and quality in production (hallucinations, drift, latency, failure modes)
• Ship production-grade AI systems that improve platform reliability, scalability, and performance
• Lead design and architecture for complex applied AI systems (multi-agent workflows, tool-calling systems, model pipelines)
• Establish evaluation frameworks and experimentation practices (A/B testing, offline + online evaluation)

You will drive experimentation across the organization, set best practices, and integrate new AI techniques into Komodo’s broader engineering ecosystem.

Additional responsibilities include:

• Contributing to reusable infrastructure, patterns, and standards adopted across teams
• Partnering with product, data, and platform teams to shape AI-driven solutions

We're looking for someone with strong expertise in LLMs and prompt systems, agent orchestration, and tool/function calling. You should have hands-on experience with AI observability, evaluation, or monitoring systems, debugging and improving production AI behavior, and strong backend engineering skills.

As a Senior Applied AI Engineer, you will be part of a team that is shaping the future of healthcare intelligence. You will have the opportunity to work on cutting-edge projects, collaborate with experts in the field, and make a meaningful impact on the company's mission.

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Responsibilities: Act as a technical partner to customers during onboarding and integration, providing guidance through calls and hands-on collaboration. Build and maintain internal tools that improve visibility into customer integrations, including dashboards and systems that surface data quality and integration health. Evolving our event tracking to ensure the reliable and scalable data collection that powers our AI algorithms. Improving documentation, training materials, and developer resources for both customers and internal teams. Supporting customers asynchronously by troubleshooting issues, reviewing implementations, and validating data quality while proactively monitoring integration health. Collaborating with integration-focused teams to identify recurring integration challenges and develop scalable solutions. Partnering with Product, Customer Success, and other engineering teams to shape the future of customer integrations.

How We Work: Remote-first - work from anywhere. Bi-weekly sprints/retros and daily stand-ups - Lightweight processes that favor rapid continuous development. High trust, low ego culture focused on outcomes over hours. Continuous learning encouraged through an annual learning stipend and peer mentorship.

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As a Data Center Infrastructure Mechanical Engineer, you will help design, validate, and scale the cooling and mechanical systems that make high-density AI compute possible. You will work across thermal architecture, equipment development, manufacturing validation, construction, commissioning, deployment, and operations, partnering with research, hardware engineering, data center engineering, supply chain, EHS, operations, and external delivery partners.

Key Responsibilities:

• Define mechanical and cooling infrastructure requirements and reference architectures for AI data center campuses, including heat rejection, chilled water, condenser water, liquid cooling distribution, air handling, containment, filtration, water treatment, controls, and metering.

• Review and develop basis-of-design documents, design narratives, P&IDs, mechanical schedules, equipment specifications, thermal capacity models, hydraulic models, CFD analysis, controls sequences, and commissioning requirements.

• Evaluate mechanical architectures for high-density compute, including direct-to-chip liquid cooling, CDU topology, facility water interfaces, manifolds, quick disconnects, hoses, heat exchangers, pumping strategies, leak detection, serviceability, and failure isolation.

• Partner with electrical, controls, hardware, networking, construction, and operations teams to ensure cooling systems support liquid-cooled GPU rack deployments and reliable facility operation.

• Develop technical specifications and acceptance criteria for chillers, cooling towers, dry coolers, evaporative coolers, pumps, heat exchangers, CDUs, manifolds, valves, filters, water treatment systems, CRAHs, air handlers, VFDs, controls panels, sensors, and monitoring devices.

• Lead technical evaluation of equipment vendors, manufacturers, design consultants, commissioning agents, contractors, and testing laboratories; review submittals, P&IDs, control diagrams, performance curves, test reports, certifications, and quality documentation.

• Drive factory acceptance testing, site acceptance testing, witness testing, pressure testing, leak testing, thermal performance testing, reliability testing, interoperability testing, and integrated systems testing for critical equipment and high-density rack deployments.

• Help design and operate a hardware and data center infrastructure R&D laboratory used to validate new cooling equipment, liquid-cooled GPU rack designs, operating envelopes, fault scenarios, telemetry, and facility-hardware interactions.

• Collaborate with hardware manufacturers to evaluate L10 and L11 test procedures, yield, throughput, reliability, serviceability, and readiness for large-scale deployment.

• Define telemetry and controls requirements for mechanical and supporting electrical systems, including temperatures, flow rates, differential pressure, pump status, valve position, chiller status, CDU status, coolant quality, leak detection, alarms, control states, and rack-level thermal signals.

• Analyze lab data, operational incidents, thermal excursions, flow excursions, pressure excursions, leak events, contamination events, nuisance alarms, controls alarms, and rack-level thermal failures to improve designs, procedures, vendor quality, and reliability models.

• Create clear engineering documentation, standards, test procedures, commissioning scripts, operating procedures, decision records, risk registers, and executive-ready technical summaries.

• Provide senior technical escalation support during design reviews, construction, manufacturing validation, commissioning, startup, production deployment, vendor testing, and operational events.

• Mentor partner teams and raise the technical bar for mechanical design, thermal validation, safety, water quality, documentation, reliability, and operational rigor.

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This is a player-coach role: you will contribute directly to system design and implementation while leading a small team. You will focus on applying agentic systems to infrastructure workflows such as deployment orchestration, system bring-up, issue triage, debugging, and capacity management.

This role is not focused on building general-purpose agent platforms. Instead, it is centered on applying agentic systems to solve concrete infrastructure problems, working closely with hardware, networking, and cluster teams.

Key Responsibilities

• Design and build agent-based systems to support infrastructure deployment and operations

• Identify high-impact opportunities to apply agents across workflows such as:

• cluster bring-up and deployment readiness

• incident triage and root cause analysis

• system validation and health monitoring

• capacity management and operational decision-making

• Lead a small team while contributing directly as an IC across system design, development, and integration

• Partner with infrastructure, hardware, and networking teams to integrate agentic systems into production workflows

• Develop systems that leverage telemetry, logs, and system signals to enable closed-loop automation

• Define evaluation frameworks to measure system effectiveness, reliability, and operational impact

• Drive iteration from prototype to production, ensuring robustness and scalability

Qualifications

• Strong software engineering background in distributed systems, infrastructure, or platform engineering

• Experience building production automation systems or data-driven operational tooling

• Experience applying AI, ML, or agent-based approaches to real-world systems or workflows

• Ability to operate as a hands-on IC while leading a small team

• Experience working cross-functionally with infrastructure, hardware, or systems teams

• Strong problem-solving skills in complex, ambiguous environments

Preferred Skills

• Experience with LLM-based systems, agents, or autonomous workflows

• Background in infrastructure operations, SRE, or large-scale system deployment

• Experience working on cluster bring-up, debugging, or data center infrastructure systems

• Familiarity with telemetry, monitoring systems, and observability pipelines

• Experience building internal tools or platforms for engineering productivity and operations

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Responsibilities include overseeing the installation and testing of components and systems, including mission-critical systems such as generators, UPS systems, electrical distribution equipment, redundancy protocols, and cooling systems such as chillers and CDUs. This is a remote-eligible position with 50% travel required.

Candidates must reside in or near the Northern Virginia, Dallas, Richmond, Virginia, Livingston, New Jersey, or Atlanta, Georgia regions.

Key responsibilities:

• Operate with safety at the forefront of all construction initiatives.
• Collaborate with general contractors, trade partners, and vendors as necessary.
• Serve as a liaison between clients and internal teams, facilitating communication during commissioning activities.
• Review all written documentation, commissioning, and quality-related information.
• Assist in developing, reviewing, and implementing commissioning plans as needed.
• Assist in coordinating and attending pre-construction commissioning meetings.
• Attend construction progress and pre-installation job-site meetings to gather relevant information.
• Review meeting minutes for necessary revisions and assist in resolving design-intent discrepancies.
• Inspect field installations and witness functional tests; conduct site visits as necessary.
• Witness the execution of commissioning tests.
• Travel to sites, client meetings, and training as required.
• Participate in developing reports that define project progress, problems, and solutions for leadership teams and clients.

Requirements:

• 5+ years of experience in MEP (Mechanical, Electrical, and Plumbing) commissioning, with a preference for experience in data centers or critical facility environments.
• Comprehensive understanding of data center infrastructure, including Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), and complex MEP building systems.
• Familiarity with local building codes and industry-standard frameworks, including NEC, NFPA, IEEE, and ASHRAE.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with industry-standard commissioning software or digital platforms.
• Demonstrated ability to manage multiple projects simultaneously, maintaining high organizational standards and meeting strict project deadlines.
• Self-directed professional with a proven track record of driving complex processes to completion and ensuring accountability across the project lifecycle.
• Ability to develop and maintain effective professional relationships with contractors, clients, and cross-functional internal teams.
• Direct experience in the coordination, commissioning, or quality assurance of electrical and low-voltage equipment.
• Possession of a valid driver’s license and a motor vehicle record that meets company insurability standards.
• Willingness to travel up to 50% of the time and the ability to respond to emergency communications outside of standard business hours as required.
• Applicants must be currently authorized to work in the United States at the time of employment.

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers.

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers.

You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.

What you’ll be doing:

• Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD/KYC, compliance, or regulatory matters.

• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business

• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products

• Document investigations in appropriate channels and in written narratives as necessary

• Incorporate feedback from Quality Assurance Team

• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures

• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations

• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Strong interpersonal, analytical, and communication (verbal and written) skills

• Experience working with Google Sheet, Google Doc, Excel, Word

• Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment

• Ready to support in 24*7 environment

• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)

• Experience in project management, analytics, or vendor management

• Advanced degree in business, finance, or customer experience (CX)

• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.

• Experience collaborating with external outsource business partners

Position ID: P76278

#LI-Onsite

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus): €60.000-€60.000 EUR

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As a Sr. Facilities Operations Technician at xAI, you'll dive in, operating and maintaining the critical facility systems that power our supercomputing data centers.

Working hands-on with MEP systems, you’ll tackle maintenance, operations, and repairs, ensuring peak performance and reliability. Expect to troubleshoot complex issues, streamline processes, and collaborate with teams to keep our infrastructure running smoothly, directly supporting xAI’s mission to accelerate human scientific discovery through AI.

Responsibilities

• Independently operate and maintain critical mechanical, electrical, and plumbing (MEP) systems in supercomputing data centers, ensuring high reliability and performance through hands-on maintenance, troubleshooting, and process optimization.

• Perform advanced maintenance and troubleshooting of critical data center systems like HVAC, power, and environmental controls, while mentoring junior technicians to ensure operational reliability.

• Oversee the maintenance and optimization of critical data center infrastructure, including power, cooling, and environmental systems, while leading a team of technicians to ensure operational reliability and efficiency.

• Responsible for MEP Infrastructure site safety and environmental compliance, ensuring the sites align with all local and regional health and safety requirements.

• Provide operational expertise for Mechanical, Electrical, and Plumbing (MEP) systems at the datacenter facility. The systems and equipment can include pumps, piping, chillers, cooling towers, CRAH units, wiring, lighting systems, generators, motors, water supply, UPS and switchgear, etc.

• Routinely inspect all areas to ensure performance measures are being maintained and proactively self-report the problems of facilities.

• Experience with writing and executing MOPs, SOPs, EOPs.

• Perform daily inspections of critical systems.

• Identify and maintain spare parts inventory to minimize downtime.

• Coordinate and supervise scheduled system shutdowns.

• Develop and implement energy monitoring metrics.

• Support commissioning efforts by witnessing equipment startup, assisting with functional testing, and monitoring construction progress.

Basic Qualifications

• Bachelor’s Degree in Mechanical or Electrical or 6+ years of hands-on operations/facilities work experience in lieu of degree (data center experience preferred).

• Knowledge of mechanical or electrical engineering principles and systems (both would be a huge plus).

• Experience and knowledge of all critical systems documentation including Plans, Procedures, and Operations Manuals.

• Experience and knowledge of Building and Electrical Power Monitoring Systems and Operations.

• Strong troubleshooting skills.

• Experience with PLC-based control systems and/or with Building Management Systems (Client).

• Excellent written and verbal communication and technical writing skills in English.

Physical Requirements

• Ability to lift up to 50 lbs.

• Ability to utilize hand tools and power tools as needed.

• Work is often performed in tight quarters, and physical dexterity is necessary to perform job functions.

• Ability to lift up to 35 lbs. unassisted.

• Comfortable working at elevated heights (up to 100 feet) with appropriate safety gear.

• Comfortable working in extreme outdoor environments,heat, cold, rain, etc.

• Comfortable working in an environment requiring exposure to fumes, odors, and noise.

• Available to work flexible shifts providing 24x7 coverage as needed, including evenings, weekends, and holidays.

• Position is subject to pre-employment drug and random drug and alcohol testing.

• Position is subject to pre-employment and annual post-employment background checks.

• Willing to travel as needed (up to 10%).

• Valid driver’s license.

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About xAI

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

ABOUT THE ROLE:

The Payments team is seeking an experienced BSA/AML Investigator to help detect, prevent, and report financial crimes.

RESPONSIBILITIES:

• Independently investigate and resolve complex alerts and cases from transaction monitoring systems, including in-depth analysis of payment flows and user behaviours.
• Prepare, review, and recommend filing of Suspicious Activity Reports (SARs), ensuring high-quality narratives and supporting documentation.
• Assist with KYC and onboarding matters as required.
• Conduct Enhanced Due Diligence (EDD) on high-risk users and transactions; perform periodic reviews of customer risk profiles and recommend adjustments to risk ratings.
• Assist in tuning and optimising transaction monitoring rules and scenarios to reduce false positives while maintaining detection effectiveness.
• Mentor and provide guidance to junior team members on investigation techniques and regulatory requirements.
• Collaborate with internal teams (e.g., Product, Risk, Legal) on compliance-related initiatives and new product launches.
• Maintain expertise in evolving BSA/AML/OFAC regulations, FinCEN guidance, and payment industry financial crime trends

BASIC QUALIFICATIONS:

• 4+ years of hands-on experience in AML, ideally in fintech or banking.
• Familiarity with financial crime risks specific to digital payments, money transmission, wallets, or peer-to-peer platforms is highly desirable.
• Proven experience preparing and filing SARs, including high-quality, well-structured narratives , strongly preferred.
• In-depth knowledge of BSA/AML laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, and related requirements.
• Proven familiarity with local, regional, and international regulatory bodies (e.g., FinCEN, FATF, or equivalent), with practical experience navigating their guidelines.
• Demonstrated ability to drive operational changes, manage competing priorities, and collaborate effectively across global teams and regions.
• Strong analytical mindset with structured problem-solving skills, a sense of urgency, and the capacity to work independently under minimal supervision.
• Excellent verbal, written, and presentation skills, paired with interpersonal abilities to influence stakeholders at all levels and advance strategic initiatives.
• Quick learner with adaptability to evolving technologies, regulations, and business needs.
• AML-related certifications (e.g., CAMS, CGSS) are preferred but not required.

COMPENSATION AND BENEFITS:

$125,000 - $150,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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This role involves independently operating and maintaining critical mechanical, electrical, and plumbing (MEP) systems in supercomputing data centers, ensuring high reliability and performance through hands-on maintenance, troubleshooting, and process optimization.

Responsibilities include:

• Ensuring MEP Infrastructure site safety and environmental compliance, aligning with local and regional health and safety requirements.
• Providing operational expertise for Mechanical, Electrical, and Plumbing (MEP) systems at the datacenter facility.
• Routinely inspecting all areas to ensure performance measures are being maintained and proactively self-reporting problems of facilities.
• Experiencing with writing and executing MOPs, SOPs, EOPs.
• Performing daily inspections of critical systems.
• Identifying and maintaining spare parts inventory to minimize downtime.
• Coordinating and supervising scheduled system shutdowns.
• Developing and implementing energy monitoring metrics.
• Supporting commissioning efforts by witnessing equipment startup, assisting with functional testing, and monitoring construction progress.

Basic qualifications include:

• A Bachelor's Degree in Mechanical or Electrical or 2+ years of hands-on operations/facilities work experience in lieu of degree (data center experience preferred).
• Knowledge of mechanical or electrical engineering principles and systems (both would be a huge plus).
• Experience and knowledge of all critical systems documentation including Plans, Procedures, and Operations Manuals.
• Experience and knowledge of Building and Electrical Power Monitoring Systems and Operations.
• Strong troubleshooting skills.
• Experience with PLC-based control systems and/or with Building Management Systems (Client).
• Excellent written and verbal communication and technical writing skills in English.

Physical requirements include the ability to lift up to 50 lbs., use hand tools and power tools as needed, work in tight quarters, and be comfortable working at elevated heights (up to 100 feet) with appropriate safety gear.

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As the Facilities Manager, you will lead a dynamic team dedicated to maintaining and enhancing our state-of-the-art infrastructure.

Your role will be pivotal in ensuring seamless operations and creating an inspiring environment that reflects our commitment to excellence.

By driving efficiency, managing critical projects, and fostering a culture of continuous improvement, you will help propel our mission of connecting people across the globe and supporting the future of life beyond Earth.

Responsibilities

• Lead the team responsible for all facilities operations (janitorial, landscaping, mechanics, HVAC, septic, water, trash, office supplies, build-outs, and general maintenance) at the facility to ensure zero unplanned interruptions of services to employees and customers

• Improve area safety and efficiency through regular auditing and continuous improvement

• Manage third-party service providers, such as janitorial teams, to ensure services are meeting corporate standards and terms of contract

• Develop, plan, and execute site improvement projects in accordance with overall business objectives and strategy

• Manage the maintenance, repair, and installation of all facilities related infrastructure such as buildings, HVAC equipment, septic, water infrastructure, and grounds

• Oversee facilities team, HVAC, and electrical technicians, drive overall performance and effectiveness through individual coaching and development

• Prioritize tasks and projects effectively to drive department efficiency and eliminate blockers to critical path

Basic Qualifications

• High school diploma or equivalency certificate

• 4+ years of professional experience in construction or facilities maintenance

• 1+ years of leadership experience

Preferred Skills and Experience

• Bachelor’s degree in construction management or an engineering discipline

• 6+ years of professional experience in construction or facilities maintenance

• 2+ years of leadership experience

• Proficiency in Microsoft Office Suite

• Experience managing budgets

• Experience managing third-party vendors

• Experience negotiating contracts and comparing service costs to achieve maximum value

• Experience with asset management software

• Knowledge of building management and automated facilities monitoring systems and processes: HVAC systems, fluid plumbing systems, fire suppression systems, generators, or fuel storage systems

• High attention to detail and cleanliness standards

• Ability to work independently with little direction

• Ability to meet deadlines in a fast-paced, ever-changing environment

• Ability to anticipate needs and develop innovative solutions for continuous improvement

Additional Requirements

• Must be willing to work all shifts, extended hours, and weekends, as needed

• Schedule may vary depending on site operational needs and flexibility is required regarding overtime and weekend support

• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, and lifting up to 25 lbs. unassisted

• Must be willing to work onsite, remote work not considered

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

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As an Integration Engineer on the Customer Data Integrations team, you will improve the ecommerce experience for millions of shoppers by building monitoring tools that ensure reliable, high-quality integrations with Constructor's platform. You'll also support successful customer launches through hands-on technical guidance and collaboration.

Responsibilities

• Act as a technical partner to customers during onboarding and integration, providing guidance through calls and hands-on collaboration
• Build and maintain internal tools that improve visibility into customer integrations, including dashboards and systems that surface data quality and integration health
• Evolve our event tracking to ensure the reliable and scalable data collection that powers our AI algorithms
• Improve documentation, training materials, and developer resources for both customers and internal teams
• Support customers asynchronously by troubleshooting issues, reviewing implementations, and validating data quality while proactively monitoring integration health
• Collaborate with integration-focused teams to identify recurring integration challenges and develop scalable solutions
• Partner with Product, Customer Success, and other engineering teams to shape the future of customer integrations

How We Work

• Remote-first - work from anywhere
• Bi-weekly sprints/retros and daily stand-ups - Lightweight processes that favor rapid continuous development
• High trust, low ego culture focused on outcomes over hours
• Continuous learning encouraged through an annual learning stipend and peer mentorship

Requirements

• Minimum two years of professional and/or academic experience in software engineering
• Proficiency in building applications using React and Node based technologies (TypeScript experience is a plus!)
• Solid understanding of front-end fundamentals such as DOM parsing/manipulation and browser debugging
• Familiarity with building either dashboards, monitoring systems, data visualization tools, or event instrumentation
• Bonus points for experience with tools for querying, managing, or analyzing data (e.g., OpenSearch, ClickHouse, SQL)
• Strong communication and interpersonal skills, with enthusiasm for working directly with customers and collaborating across teams
• Comfortable troubleshooting complex issues, validating data quality, and translating customer feedback into scalable solutions
• Motivated by continuous learning and enjoys solving novel technical problems in dynamic environments
• Ability to support customers and team members between PST and GMT+1 time zones

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact
• Base salary: $80k–$120k USD, depending on knowledge, skills, experience, and interview results
• Stock options - offered in addition to the base salary
• Regular team offsites to connect and collaborate

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.

About the Role

We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.

As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.

The nature of this role will be low volume, high difficulty.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.

• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.

• Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.

• In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes.

• Design and refine incident response processes and documentation across strategic customers, engineering and support teams.

• Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows.

• Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

• Have a Bachelor’s degree in Computer Science or a related field. A strong software engineering foundation is important for this role’s success.

• Have 8+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level.

• Have deep familiarity with modern monitoring, alerting, and observability practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation).

• Have proven experience leading incident response for high‑severity outages or service disruptions. Able to perform real‑time incident coordination, root cause analysis, and communication with stakeholders.

• Are able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

• Are a strong communicator and team player, with excellent written and verbal communication skills.

• Are able to adapt to changing priorities and requirements, and are flexible in your approach to problem-solving.

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