Tonies is the world's leading interactive audio platform for children, with over 10 million Tonieboxes and 125 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way.

As Manager Digital Trust & Security, you will lead the strategic expansion of our security service offerings. You will bridge the gap between technical architecture and business-centric consulting, ensuring our digital infrastructure remains resilient while fostering consumer trust across our global operations.

Responsibilities:

• Strategic Governance & Architecture: Define the global security vision and design scalable architectures to mitigate complex cyber threats across our media and hardware footprints.
• Trust Infrastructure Management: Architect and manage the security technology stack, ensuring our global IT assets and infrastructures remain resilient against emerging threats.
• Proactive Risk & Compliance: Lead comprehensive vulnerability assessments and recommend mitigation strategies that align with industry standards such as ISO 27001.
• Operational Excellence: Oversee incident response lifecycles, from real-time resolution to deep-dive post-incident analysis and reporting.
• Security Culture & Training: Develop and execute global training programs to embed security awareness into the company DNA, ensuring compliance across all departments.
• Cross-Functional Leadership: Partner with Enterprise Architecture and Application Management to integrate security-by-design into every product and internal service.

What we are looking for:

• Expertise: Several years of leadership in security or service management within the technology or consumer electronics sector.
• Technical Breadth: Deep understanding of security frameworks, cloud security (AWS/GCP), and modern monitoring platforms.
• Strategic Mindset: Proven ability to translate complex security risks into actionable business insights for diverse stakeholders.
• Lateral Leadership: A collaborative leader capable of managing cross-functional initiatives in a fast-paced, global environment.
• Communication: Professional fluency in English and German is essential for our global coordination.
• Mandatory: Demonstrable expertise in at least two security domains, backed by relevant professional certifications.
• Preferred: Advanced credentials in Cloud Security or specialized standards like ISO 27001.

Why tonies?

Our benefits vary by location. The following benefits apply in Germany:

• Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
• Come as you are: This applies not only to the dress code but also to everything else. Because only where you truly feel comfortable can you give your best.
• Mobility: Choose the option that suits you best - a Deutschlandticket (public transport ticket) for unlimited mobility, a monthly contribution for an office parking space, a leasing bicycle, or a remote work subsidy.
• Enhanced Security: Benefit from subsidies for company pension plans, occupational pension schemes, and occupational disability insurance.
• Rest & Time Off: Enjoy 30 days of paid annual leave as well as three additional days off such as Rosenmontag, Christmas Eve, and New Year's Eve. After one year of employment, you can also use up to 10 'toniecation days' (unpaid leave days).
• Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge.
• Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm.
• Discounts: Benefit from attractive discounts on our entire range of tonies products.

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About the Role:

As the Senior Manager, Supply Chain Risk, Resilience & Compliance, you will lead the strategy, governance, and roadmap across key programs that strengthen supply chain resilience, improve the internal control environment, and build scalable governance for business continuity and circularity.

Key Responsibilities:

• Own the strategy, governance, and roadmap for supply chain risk management and resilience.
• Design and mature the supply chain risk monitoring framework and control tower.
• Establish risk indicators, escalation paths, reporting cadences, and mitigation governance across supplier, site, country, tariff, and other supply chain risk domains.
• Partner with Supply Chain, Procurement, and Market Intelligence to translate risk insights into action and prioritization.
• Define and track metrics to measure risk exposure, mitigation progress & resilience maturity.

Controls, Compliance & Business Continuity:

• Own the governance model for supply chain related SOX controls, audit readiness, and process compliance.
• Lead process and tooling improvements that strengthen control effectiveness and scalability.
• Serve as the supply chain lead for business continuity and ISO-related coordination, including alignment on risks, dependencies, recovery requirements, and continuity planning.
• Partner with Finance, Internal Audit, IT, and process owners to drive remediation, standardization, and ongoing compliance.
• Develop dashboards and executive reporting for controls health, remediation status, and compliance performance.

Circularity & Decommission Governance:

• Own the strategy and governance for circularity & decommission processes across sites.
• Establish standardized internal processes from identification of waste through pickup, disposition, auditability, and reporting.
• Drive cross-functional coordination across operations, sustainability, IT, finance, and external partners.
• Oversee process adherence, audit mechanisms, and performance reporting for end-of-life asset management.
• Define the reporting methodology and metrics for quarterly and annual sustainability outcomes, including processed, reused, recycled, and landfilled materials.

Requirements:

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Finance, Accounting, Information Systems, Operations, or a related field.
• 10+ years of experience across supply chain, procurement, operations, risk mgmt., compliance, internal controls, business continuity, sustainability, or related functions.
• Experience building or scaling cross-functional programs, governance frameworks, and operating processes.
• Strong experience with supply chain risk management, supplier risk, resilience, or operational risk programs.
• Working knowledge of internal controls, audit readiness, remediation management, and process compliance.
• Experience developing KPIs, dashboards, executive reporting, SOPs, and process documentation.
• Strong cross-functional leadership and stakeholder management skills.

Preferred:

• Team management and leadership experience
• Experience in cloud infrastructure, data centers, semiconductors, hardware, manufacturing, or other capital-intensive operational environments.
• Familiarity with supply chain risk monitoring platforms, control tower tools, or similar intelligence solutions.
• Familiarity with business continuity frameworks and standards, including ISO 22301 concepts.
• Experience with circularity, reverse logistics, decommission, IT asset disposition, or sustainability reporting.
• Professional certifications in supply chain, audit, risk, compliance, or business continuity are a plus.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Salary Range:

The base salary range for this role is $161,000 to $237,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Experience Level: senior Employment Type: full-time Workplace Type: onsite Category: Operations Industry: Technology Salary Range: $161,000 to $237,000 Required Skills: supply chain risk management, supplier risk, resilience, operational risk programs, internal controls, audit readiness, remediation management, process compliance, KPIs, dashboards, executive reporting, SOPs, process documentation, cross-functional leadership, stakeholder management Preferred Skills: team management, leadership experience, cloud infrastructure, data centers, semiconductors, hardware, manufacturing, supply chain risk monitoring platforms, control tower tools, business continuity frameworks, ISO 22301 concepts, circularity, reverse logistics, decommission, IT asset disposition, sustainability reporting, professional certifications in supply chain, audit, risk, compliance, business continuity

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As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Support

About the role

As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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