Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles , specifically autonomous tuggers , to factories, warehouses, and other facilities throughout North America.

To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you.

Key reasons to join Cyngn:

We are small and big. With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders,they also get access to the liquidity of our publicly-traded equity.

We build today and deploy tomorrow. Our autonomous vehicles aren’t just test concepts,they’re deployed to real clients right now. That means your work will have a tangible, visible impact.

We aren’t robots. We just develop them. We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters,and that’s what powers our innovation.

About this role:

As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), we are seeking a highly capable Field Services Engineer to join our growing team. This role is essential to the success of our customer deployment production operations and requires both technical skill and field service acumen.

Based in Mountain View, CA, this role involves frequent travel to customer sites to support, maintain, and troubleshoot our deployed robotic systems. This position bridges hands-on hardware interaction, field maintenance, software updates, and close collaboration with engineering and operations teams.

Responsibilities

• Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.

• Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.

• Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.

• Replace and configure hardware components, sensors, and subsystems as needed.

• Execute configuration and parameter changes, including network and system settings on deployed robots.

• Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.

• Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.

• Support initial site bring-up and commissioning efforts for new deployments.

• Assist with documentation development and service procedure refinement.

• Support weekend and after-hours troubleshooting on an on-call rotation basis.

Qualifications

• 2+ years in a technical field service, robotics, or hardware support role.

• Ability and willingness to travel regularly (30–50% anticipated).

• Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.

• Strong hands-on skills with mechanical/electrical components and system-level debugging.

• Excellent communication and customer service skills.

• Ability to lift up to 80 lbs and work in industrial or warehouse environments.

• Capable of interpreting schematics, wiring diagrams, and engineering documentation.

Bonus Qualifications

• Experience working with autonomous systems, mobile robots, or industrial automation platforms.

• Familiarity with Python, ROS, or other scripting and robotics platforms.

• Experience working in production environments with safety and compliance standards.

• Experience configuring WiFi, networking parameters, or embedded systems.

• Familiarity with tools such as Jira, Confluence, or remote monitoring dashboards.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)

• Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)

• Company 401(k)

• Commuter Benefits

• Flexible vacation policy

• Remote or hybrid work opportunities

• Sabbatical leave opportunity after 5 years with the company

• Paid Parental Leave

• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages

• Monthly meal and tech allowances for remote employees

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role:

Anthropic's ML Performance and Scaling team trains our production pretrained models, work that directly shapes the company's future and our mission to build safe, beneficial AI systems. As a Research Engineer on this team, you'll ensure our frontier models train reliably, efficiently, and at scale. This is demanding, high-impact work that requires both deep technical expertise and a genuine passion for the craft of large-scale ML systems.

This role lives at the boundary between research and engineering. You'll work across our entire production training stack: performance optimization, hardware debugging, experimental design, and launch coordination. During launches, the team works in tight lockstep, responding to production issues that can't wait for tomorrow.

Responsibilities:

• Own critical aspects of our production pretraining pipeline, including model operations, performance optimization, observability, and reliability
• Debug and resolve complex issues across the full stack—from hardware errors and networking to training dynamics and evaluation infrastructure
• Design and run experiments to improve training efficiency, reduce step time, increase uptime, and enhance model performance
• Respond to on-call incidents during model launches, diagnosing problems quickly and coordinating solutions across teams
• Build and maintain production logging, monitoring dashboards, and evaluation infrastructure
• Add new capabilities to the training codebase, such as long context support or novel architectures
• Collaborate closely with teammates across SF and London, as well as with Tokens, Architectures, and Systems teams
• Contribute to the team's institutional knowledge by documenting systems, debugging approaches, and lessons learned

You May Be a Good Fit If You:

• Have hands-on experience training large language models, or deep expertise with JAX, TPU, PyTorch, or large-scale distributed systems
• Genuinely enjoy both research and engineering work—you'd describe your ideal split as roughly 50/50 rather than heavily weighted toward one or the other
• Are excited about being on-call for production systems, working long days during launches, and solving hard problems under pressure
• Thrive when working on whatever is most impactful, even if that changes day-to-day based on what the production model needs
• Excel at debugging complex, ambiguous problems across multiple layers of the stack
• Communicate clearly and collaborate effectively, especially when coordinating across time zones or during high-stress incidents
• Are passionate about the work itself and want to refine your craft as a research engineer
• Care about the societal impacts of AI and responsible scaling

Strong Candidates May Also Have:

• Previous experience training LLM’s or working extensively with JAX/TPU, PyTorch, or other ML frameworks at scale
• Contributed to open-source LLM frameworks (e.g., open\_lm, llm-foundry, mesh-transformer-jax)
• Published research on model training, scaling laws, or ML systems
• Experience with production ML systems, observability tools, or evaluation infrastructure
• Background as a systems engineer, quant, or in other roles requiring both technical depth and operational excellence

What Makes This Role Unique:

This is not a typical research engineering role. The work is highly operational—you'll be deeply involved in keeping our production models training smoothly, which means being responsive to incidents, flexible about priorities, and comfortable with uncertainty. During launches, the team often works extended hours and may need to respond to issues on evenings and weekends.

However, this operational intensity comes with extraordinary learning opportunities. You'll gain hands-on experience with some of the largest, most sophisticated training runs in the industry. You'll work alongside world-class researchers and engineers, and the institutional knowledge you build will compound in ways that can't be easily transferred. For people who thrive on this type of work, it's uniquely rewarding.

We're building a close-knit team of people who genuinely care about doing excellent work together. If you're someone who wants to be part of training the models that will define the future of AI—and you're excited about the full reality of what that entails—we'd love to hear from you.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.

About the Role

We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.

As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.

The nature of this role will be low volume, high difficulty.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.

• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.

• Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.

• In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes.

• Design and refine incident response processes and documentation across strategic customers, engineering and support teams.

• Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows.

• Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

• Have a Bachelor’s degree in Computer Science or a related field. A strong software engineering foundation is important for this role’s success.

• Have 8+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level.

• Have deep familiarity with modern monitoring, alerting, and observability practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation).

• Have proven experience leading incident response for high‑severity outages or service disruptions. Able to perform real‑time incident coordination, root cause analysis, and communication with stakeholders.

• Are able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

• Are a strong communicator and team player, with excellent written and verbal communication skills.

• Are able to adapt to changing priorities and requirements, and are flexible in your approach to problem-solving.

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