As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You'll act as the technical leader across our marketing and growth web surfaces, partnering with marketing, analytics, design, data science, and engineering teams to ensure our web stack is modern, performant, measurable, and delightful to build on.
\nYou'll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it.
\nAs a senior technical leader, you will:
\nOwn and evolve the architecture of Intercom's web stack. Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability. Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility. Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more. Partner with engineers across web, infrastructure, and data to create a high-quality, cohesive technical ecosystem. Mentor and elevate engineers across the team and organisation , providing guidance on architecture, data modeling, system design, and engineering best practices. Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness. Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders , communicating risks, trade-offs, and opportunities clearly. Contribute hands-on to the codebase , leading by example and helping unblock and accelerate key projects.
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