About Mixpanel
\nMixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.
\nPowering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.
\nVisit mixpanel.com to learn more.
\nAbout The Support Team
\nMixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data.
\nWe are located all over the world in San Francisco, Barcelona, London, and Singapore...
\nAbout The Role
\nThe right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.
\nWe’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.
\nResponsibilities
\nThe core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.
\nYou'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.
\nBecome a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues
\nRespond to customer inquiries via Zendesk email, chat, Slack, and phone calls
\nInvestigate and document bugs and feature requests to share with our Product and Engineering teams
\nProvide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience
\nShape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change
\nWe're Looking For Someone Who Has
\nExperience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)
\nAbility to communicate technical concepts effectively in a clear, friendly writing style
\nExcellent problem-solving and analytical skills
\nProgramming experience, understanding of web & mobile technologies, and interacting with APIs
\nExperience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
\nAbility to be resourceful and resilient when faced with ambiguity and new challenges
\nDedication to developing expertise in a complex and constantly evolving product
\nInterest and aptitude to develop technical skills and learn new technologies
\nExperience providing SLA based support and/or dedicated support to strategic customers
\nSpeak Hebrew and fluent English
\nBonus Points
\nExperience with Mixpanel or other analytics tools
\nFamiliar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
\nFamiliar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
\nBenefits and Perks
\nComprehensive Medical, Vision, and Dental Care
\nMental Wellness Benefit
\nGenerous Vacation Policy & Additional Company Holidays
\nEnhanced Parental Leave
\nVolunteer Time Off
\nAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
\nCulture Values
\nMake Bold Bets: We choose courageous action over comfortable progress.
\nInnovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
\nOne Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
\nCandor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
\nChampion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
\nWhy choose Mixpanel?
\nWe’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.
\nMixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
\nOur accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
\nChoosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
\nMixpanel is an equal opportunity employer supporting workforce diversity.
\nAt Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.
\nWe actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.
\nWe do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
\nPursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.
\nWe’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
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\nAs a Senior Strategy & Transformation Leader with deep expertise in Credit Cards and proven experience in large-scale technology implementations, this role will partner with a leading U.S. bank to drive strategic initiatives, ensuring successful governance, planning, and execution of transformation programs within the Cards domain.
\nKey Responsibilities
\nSupport governance frameworks for credit card technology transformation programs. Ensure alignment of projects with overall business strategy and objectives.
\nDrive planning, execution, and monitoring of strategic projects and programs. Lead large, distributed delivery teams across multiple geographies. Coordinate with project managers, business units, and stakeholders to maintain strategic alignment.
\nPrepare executive dashboards, reports, presentations, and performance metrics for senior leadership. Deliver clear insights and recommendations to enable informed decision-making.
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\nRequirements
\n10+ years in strategy, transformation, or program management within banking or financial services. Strong background in Credit Cards and large-scale technology implementations. Proven ability to work with both Business and IT stakeholders and lead large teams in a distributed delivery model. Experience with retail cards and mobile technologies is a plus. Familiarity with typical U.S.-based Core Cards platforms (e.g., TSYS, FIS, First Data) is highly desirable.
\nExceptional communication and presentation skills; ability to influence senior stakeholders. Strong analytical and problem-solving capabilities. Proficiency in preparing executive-level dashboards and reports. Demonstrated ability to work in fast-paced, cross-cultural environment
\nConsulting experience with top-tier banks or financial institutions preferred
\nBenefits
\nThis position comes with competitive compensation and benefits package:
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