Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles - specifically autonomous tuggers - to factories, warehouses, and other facilities throughout North America.

To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you.

Key reasons to join Cyngn:

We are small and big. With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders,they also get access to the liquidity of our publicly-traded equity.

We build today and deploy tomorrow. Our autonomous vehicles aren’t just test concepts,they’re deployed to real clients right now. That means your work will have a tangible, visible impact.

We aren’t robots. We just develop them. We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters,and that’s what powers our innovation.

About this role:

As a Deployment Engineer, you are the technical architect of a live customer site. You move beyond just "fixing" hardware to "optimizing" autonomy. You will lead the deployment lifecycle from the moment the hardware arrives until the customer signs off on a fully autonomous workflow. You will also be in charge of maintaining the fleet through tier 1 support and map maintenance. You are the primary technical point of contact for the customer on-site for any issues and implementing their needs.

Responsibilities

Deployment & Field Operations

Lead end-to-end deployment of autonomous robotic systems at customer facilities.

Conduct site surveys and assess automation readiness, infrastructure constraints, and ODD requirements.

Generate 3D and semantic maps and validate localization and navigation performance.

Install, configure, calibrate, and commission robotic systems in live production environments.

Train customer operators, maintenance teams, and site stakeholders; manage handoff to support.

Work directly with the Customer Solutions Engineering team to take their designs in a handoff and perform a full implementation and betterment of these designs.

User Acceptance Testing (UAT): Define and lead the final testing phase during the implementation, proving to the customer that the system meets all safety and throughput Key Performance Indicators (KPIs).

Perform the handoff and orientation of the vehicle with the customer as well as part of the handoff.

Customer & Stakeholder Engagement

Act as the primary technical point of contact during deployments and early operations.

Work directly with customer IT teams to configure networks, resolve firewall/port issues, and ensure reliable connectivity.

Run regular performance reviews with customers, using data to drive operational improvements and adoption.

Head the deployment of the routes on site, and coordinate with the customer to make sure these routes remain optimized over time.

Troubleshooting & Support

Analyze robot logs, sensor data, and system metrics using tools such as Foxglove, RViz, RQT_Bag, and PlotJuggler.

Diagnose hardware, software, perception, and infrastructure issues in the field.

Own incident resolution across Tier 1–3 support, ensuring fast MTTR and clear root-cause documentation.

Monitor fleet health and KPIs using Grafana and internal dashboards.

Cross-Functional Collaboration

Provide structured feedback from the field to Product, Engineering, QA, and Perception teams.

Support validation activities including FoV studies, data collection, and perception audits.

Collaborate with OEM partners to integrate robotics hardware and software into new vehicle platforms.

Build and maintain scalable deployment playbooks, checklists, and Jira-based workflows.

Qualifications

Education: Bachelor’s or Master’s degree in Industrial Engineer, Robotics, Mechanical Engineering, Electrical Engineering, or a related field.

Experience: 3-5+ years in robotics, autonomous systems, or industrial automation. Experience as a Field Engineer, Customer Success Engineer, Integration Engineer, or similar is highly preferred.

Experience with autonomous vehicles, mobile robots, or drones is a requirement

Advanced Software Skills: Linux & ROS Proficiency: Deep comfort with ROS tools (rviz, rosbag, tf) for visualizing and debugging vehicle thoughts.

Professionalism: Exceptional communication skills. You must be able to explain "why the robot stopped" to a floor manager in a way that builds trust rather than confusion.

Physical Requirements: Ability to work in industrial environments (warehouses, yards) and travel up to 50-70% of the time.

Deployment Skills with Robotics: Robotics deployment, calibration, and troubleshooting

Network configuration and customer IT environments

Experience working directly at customer sites in manufacturing, logistics, or industrial environments

Ability to analyze logs, metrics, and sensor data to diagnose complex system issues

Comfortable with travel and working independently in the field

Bonus Qualifications

Familiarity with 3D LiDAR systems (e.g., Hesai, Ouster)

Experience with mapping, localization, and perception validation

Exposure to Grafana, Jira, TestRail, Docker, Git

Strong documentation and process-building mindset

Preferably based in the Eastern Time Zone

Physical Requirements

[Hybrid/Field Based],50%-75% Travel

Prolonged periods of sitting, standing, and walking, including time at a desk and in industrial or customer environments.

Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robots.

Ability to lift and maneuver objects up to 80 lbs.

Ability to operate hand tools, power tools, and testing equipment.

Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to communicate clearly, hear, and respond effectively in noisy environments.

Benefits & Perks

Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)

Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)

Company 401(k)

Commuter Benefits

Flexible vacation policy

Remote or hybrid work opportunities

Sabbatical leave opportunity after 5 years with the company

Paid Parental Leave

Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages

Monthly meal and tech allowances for remote employees

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Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles , specifically autonomous tuggers , to factories, warehouses, and other facilities throughout North America.

To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you.

Key reasons to join Cyngn:

We are small and big. With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders,they also get access to the liquidity of our publicly-traded equity.

We build today and deploy tomorrow. Our autonomous vehicles aren’t just test concepts,they’re deployed to real clients right now. That means your work will have a tangible, visible impact.

We aren’t robots. We just develop them. We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters,and that’s what powers our innovation.

About this role:

As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), we are seeking a highly capable Field Services Engineer to join our growing team. This role is essential to the success of our customer deployment production operations and requires both technical skill and field service acumen.

Based in Mountain View, CA, this role involves frequent travel to customer sites to support, maintain, and troubleshoot our deployed robotic systems. This position bridges hands-on hardware interaction, field maintenance, software updates, and close collaboration with engineering and operations teams.

Responsibilities

• Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.

• Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.

• Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.

• Replace and configure hardware components, sensors, and subsystems as needed.

• Execute configuration and parameter changes, including network and system settings on deployed robots.

• Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.

• Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.

• Support initial site bring-up and commissioning efforts for new deployments.

• Assist with documentation development and service procedure refinement.

• Support weekend and after-hours troubleshooting on an on-call rotation basis.

Qualifications

• 2+ years in a technical field service, robotics, or hardware support role.

• Ability and willingness to travel regularly (30–50% anticipated).

• Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.

• Strong hands-on skills with mechanical/electrical components and system-level debugging.

• Excellent communication and customer service skills.

• Ability to lift up to 80 lbs and work in industrial or warehouse environments.

• Capable of interpreting schematics, wiring diagrams, and engineering documentation.

Bonus Qualifications

• Experience working with autonomous systems, mobile robots, or industrial automation platforms.

• Familiarity with Python, ROS, or other scripting and robotics platforms.

• Experience working in production environments with safety and compliance standards.

• Experience configuring WiFi, networking parameters, or embedded systems.

• Familiarity with tools such as Jira, Confluence, or remote monitoring dashboards.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)

• Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)

• Company 401(k)

• Commuter Benefits

• Flexible vacation policy

• Remote or hybrid work opportunities

• Sabbatical leave opportunity after 5 years with the company

• Paid Parental Leave

• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages

• Monthly meal and tech allowances for remote employees

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