Key responsibilities include serving as the primary interface with trading business units, ensuring seamless technology operations, and proactively addressing issues. The ideal candidate will thrive in a collaborative environment, demonstrate a strong sense of ownership, and be passionate about providing world-class support to drive business success.

The role requires a minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry. The ideal candidate will have strong knowledge of Active Directory and Exchange, familiarity with ITIL frameworks and tools such as ServiceNow, and proven experience with market data platforms and vendor integrations.

In addition to the above requirements, the successful candidate will be able to prioritize and perform under pressure in a fast-moving, constantly changing environment. They will also be able to maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.

This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations.

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Key responsibilities include:

• Developing and maintaining firmware for HID products
• Assisting in the generation of product specifications, test procedures, and qualification criteria
• Collaborating with cross-functional teams to realize HID programs from concept to implementation and into production

To succeed in this role, you will need to have a strong background in firmware development, excellent problem-solving skills, and the ability to work in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced Firmware Software Engineer looking for a new challenge, please submit your application.

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This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

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You will:

• Build, mentor, and grow a team of mobile design engineers, fostering a culture of technical excellence and design craftsmanship
• Define the technical vision and strategy for mobile design systems, establishing frameworks and patterns that ship to production and scale across iOS, Android, and responsive web
• Partner closely with design, product, and engineering leadership to prioritise mobile initiatives and ensure seamless collaboration between design and development teams
• Drive best practices for mobile-first development, ensuring your team builds production-grade patterns that deliver consistent, high-quality experiences while optimising for performance
• Oversee the architecture of complex mobile UI components and systems, providing technical guidance and code review to maintain high standards
• Champion accessible, responsive interfaces through well-architected frameworks, and establish processes that improve mobile design-to-development workflow
• Balance hands-on technical contribution with people management, staying close enough to the code to guide architectural decisions

Required skills and experience:

• 3+ years of engineering management experience with a track record of building and scaling high-performing teams, plus proven experience building production frameworks and component systems that scale across products
• Deep technical background with mobile development, including experience with some of the following: mobile-specific web APIs, native mobile development (Swift/Kotlin), React and React Native (or similar cross-platform frameworks), PWAs, mobile design patterns, and complex UI animations and gesture-based interactions
• Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career development

Bonus Qualifications:

• Active Replit mobile user passionate about accessible software creation, with experience building or leading mobile design or developer tools teams
• Interest in AI on mobile devices and contributions to open-source mobile design systems or UI libraries

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

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What you'll do

• Analyse and optimise memory and performance in systems that need to be scaled from small systems to mobile systems.
• Ensure that the technical approach proposed for a specific feature meets both surface-level requirements and deeper programming requirements.
• Propose and develop necessary changes to the system to ensure reliability and work with game teams to integrate these changes.
• Create tools to automate and validate performance in systems where performance is critical.

What you need

• Experience in professional game development and launching AAA titles.
• A sharp analytical mind with strong problem-solving skills.
• Strong skills in C++ and the ability to code and create game systems and tools.
• Familiarity with scripting systems such as Blueprint, Lua, Python, etc.
• Experience with console and mobile devices is preferred.
• Experience in profiling and optimising performance.
• Experience with the Unreal Engine is highly preferred.
• Experience with live service games is preferred.

Benefits

• We pay 100% of benefits for both employees and dependents.
• Our current benefits package includes medical, dental, and life insurance coverage.
• We also offer complementary benefits, including daily meal vouchers and transportation benefits for local employees.

About Us

Epic Games has a global presence with 25 countries, 46 studios, and over 4,500 employees worldwide. For over 25 years, we have created award-winning games and technology that enables others to create visually stunning and interactive 3D content. Our Unreal Engine technology not only provides game developers with the ability to create high-fidelity interactive experiences for PC, console, mobile, and VR, but it is also a tool adopted by content creators in various industries, such as media and entertainment, automotive, and architecture.

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