Microsoft are looking for a talented Principal UX Researcher at their Mountain View office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising the way people interact with technology. You'll work directly with leadership to shape the company's direction in the tech industry.

About the Role

As a Principal UX Researcher, you will be responsible for understanding the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world. You will drive product strategy through rigorous programs of multi-stage research executed to the highest standards, balancing rigor with scrappiness and the ability to push with a fast-moving team. You will guide teams in creative new directions and help set ambitious goals that stand out from the crowd.

Accountabilities

• Conduct in-depth market research across tech sectors, identifying emerging trends, competitive threats, and partnership opportunities that directly inform the company's quarterly strategic planning sessions
• Drive cross-team collaborations among all disciplines from early product stages to final implementations

The Candidate we're looking for

Experience:

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research experience

Technical skills:

• Strong mixed methods researcher comfortable in interviews and with deep data analysis

Personal attributes:

• Exceptional communication, presentation, and storytelling skills

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

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Microsoft are looking for a talented Principal UX Researcher at their Multiple Locations, United States office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI-powered customer experiences. You'll work directly with leadership to shape the company's direction in the AI and commerce markets.

About the Role

We are seeking a Principal UX Researcher to help us set the path for our next generation of AI-powered products. For this role we’re looking for someone who can move between exploratory, generative research to rapid evaluations of prototyped ideas. Someone who works across organizational roles to uncover the unspoken questions and beliefs and answers them with precision, detail, and durability. Someone who always puts people first and centers their needs, problems, goals, and aspirations for the team. Someone who is energized by direct, tangible product impact. A strong mixed methods researcher comfortable in interviews and with deep data analysis.

Accountabilities

• Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world.
• Lead research across complex commerce ecosystems, including shopping discovery, merchant evaluation, payments, cashback, and post‑purchase experiences where AI agents act on users’ behalf.

The Candidate we're looking for

Experience:

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR equivalent experience.

Technical skills:

• High level research skills across methods, qualitative and quantitative (i.e. a Mixed Methods researcher).

Personal attributes:

• Excellent communication and presentation / storytelling skills, with the ability to energize and activate teams.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

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