At Coinbase, our mission is to increase economic freedom in the world.

It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform , and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate.

We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high-caliber colleagues, and who actively seeks feedback to keep leveling up.

We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone.

But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only.

In-person participation is required throughout the year.

Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment.

Attendance is expected and fully supported.

The Compliance Associate will contribute to the implementation and execution of the Compliance framework for Coinbase Luxembourg S.A. in alignment with applicable laws and regulations (e.g. MiCA, PSD2, AMLD).

This is a second line of defence role focused on execution and delivery of operational compliance tasks.

AML/CFT Compliance:

Support the execution of AML/CFT program requirements, including transaction monitoring, sanctions screening, and suspicious activity reporting processes.

Assist in the preparation and timely submission of regulatory AML reports (e.g., AML Risk Assessment, FIU/LE responses, AML Questionnaires).

Contribute to the maintenance and enhancement of AML/CFT policies, procedures, and controls in line with AMLD and local regulatory requirements.

Support SAR/STR preparation and filing processes, ensuring quality and completeness of documentation.

Assist with KYC/CDD/EDD quality assurance reviews and escalations as needed.

Compliance Monitoring and Testing:

Execute compliance monitoring and testing activities in accordance with the Compliance Monitoring Plan (CMP) and risk-based methodology.

Perform periodic control testing to assess the effectiveness of compliance controls across business processes and regulatory obligations.

Document testing results, identify control gaps or deficiencies, and track remediation actions to closure.

Collaborate with the Central Compliance Testing & Assurance team to ensure appropriate second line coverage and alignment on testing standards.

Prepare monitoring and testing reports, including findings, root cause analysis, and recommendations for management and governance bodies.

Support the development and refinement of testing scripts, methodologies, and tools to enhance the efficiency and coverage of monitoring activities.

Assist in the execution of targeted reviews or deep dives in response to emerging risks, regulatory changes, or incidents.

Regulatory Compliance and Monitoring:

Support regulatory horizon scanning activities and assist in assessing the impact of new or emerging regulations.

Execute monitoring tasks related to Consumer Protection, including conflict of interest, transparency, and disclosure requirements.

Policy & Framework Support:

Assist in updating, and maintaining local compliance policies and frameworks in alignment with EU/Luxembourg regulations and group standards.

Support the maintenance of the Compliance Risk Assessment (CRA) and related compliance frameworks.

Regulatory Reporting:

Prepare and coordinate materials for regulatory reports, dashboards, and internal governance presentations.

Assist in the regulatory reporting process.

Governance Support:

Maintain compliance registers (e.g., controls, conflicts of interest, breaches, complaints) and assist with governance documentation.

Assist in preparing materials for internal governance bodies.

What we look for in you (ie. job requirements):

At least 3+ years of experience in Compliance, preferably in Luxembourg or an EU-regulated environment.

Solid working knowledge of EU financial regulations, including MiCA, PSD2, MiFID II, PSD, AMLD, DORA, GDPR.

Experience interacting with regulators and auditors.

Experience in policy drafting, monitoring/testing.

Ability to manage complexity and ambiguity in a fast-paced environment.

Excellent communication skills with fluency in English and French as a plus.

Strong Ownership, positive energy and a Deliver Results/Efficient Execution mindset.

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

P76326 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):€73.903-€73.903 EUR

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a Supervisor, Customer Success Team to join our team in Cyprus.

As a Supervisor, Customer Success Team, you will lead a team focused on monitoring and improving the quality and regulatory compliance of all customer communications, acting as a key line of defence to ensure interactions are clear, fair, not misleading, and fully aligned with CySEC / MiFID requirements.

Ownership & impact

In this role, you will:

• Lead a team of CX agents and/or QA analysts supporting CBFSE customers across multiple channels (phone, chat, email), driving performance and ensuring consistent delivery of high-quality, compliant customer interactions.

• Own the CX quality assurance framework for Cyprus , including scorecards, sampling methodology, and calibration processes , and drive continuous improvement in quality and compliance metrics.

• Review recorded communications (calls, chats, emails) to ensure interactions are accurate, professional, and adhere to MiFID / CySEC standards (e.g., clear, fair, not misleading; appropriate risk warnings; no unauthorised investment advice).

• Provide structured, actionable feedback and coaching to CX agents based on QA outcomes; partner with Training to address recurring gaps.

• Partner with Compliance, Legal, AML, and Operations to translate regulatory requirements into practical CX processes, scripts, and knowledge base content.

• Ensure communication record-keeping and evidence (QA logs, samples, remediation tracking) meet internal policy and regulatory expectations.

• Handle customer and regulatory-sensitive escalations, performing root-cause analysis and driving remediation to prevent recurrence.

• Track and report CX quality and compliance KPIs for Cyprus, highlighting key trends, risks, and proposed improvements to senior stakeholders.

Minimum qualifications

• 3+ years of experience in customer support / customer experience within financial services, brokerage, trading, payments, or a similarly regulated environment.

• 1–2+ years of experience in a team lead, supervisor, or QA role, including coaching front-line staff and running structured quality reviews.

• Strong working knowledge of MiFID II / CySEC conduct-of-business requirements related to client communications (e.g., clear, fair, not misleading; disclosures; complaints handling).

• Holds (or is willing to obtain within a defined timeframe) relevant CySEC certification (e.g., Basic or Advanced Examination) and MiFID/AML training as required for the role.

• Excellent written and verbal communication skills in English; ability to give clear, direct feedback and influence cross-functional partners.

• High attention to detail, strong analytical skills, and comfort working with metrics, QA data, and trends.

• Based in Cyprus, with ability to support a shift pattern aligned to CBFSE operating hours and regulatory needs.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves

• Prior experience in a MiFID-regulated CX / QA / Compliance monitoring role (e.g., investment firm, broker, bank, CySEC-regulated entity).

• Advanced CySEC certifications and/or AML/Compliance qualifications.

• Experience supporting crypto, trading, or brokerage products, and familiarity with Coinbase products.

• Fluency in Greek or additional EU languages.

Position ID: P76422 #LI-Remote

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Business unit overview:

UK Wealth advisory is a key client business within BlackRock, responsible for the sales and distribution of the breadth and depth of BlackRock’s platform, technology and products. The business is dedicated to selling our active, index, multi-asset and private markets capabilities, alongside activating our market leading portfolio analytics technology, provided by Aladdin Wealth Technology.

Job purpose:

This senior role is critical to delivering the business’s long-term commercial ambitions in the UK Wealth Advisory market. Operating in a dynamic, high-growth part of the business, the VP will lead and elevate the effectiveness of the tele-sales function while maintaining an active sales remit. In particular, the VP will promote the use of AI powered leads, our CRM technology and Portfolio 360 in day-to-day sales team activities.

The individual will be responsible for generating and activating sales opportunities through telephone-based prospecting, deepening adviser relationships, and driving adoption of BlackRock’s product and technology capabilities. In addition, the VP will coach, mentor and develop a team of sales professionals, shaping the team’s performance culture and capability.

Success in this role requires strong commercial acumen, leadership maturity, and the ability to thrive in a fast-paced environment with a proven ability to integrate technology in the daily sales routine. As part of the onboarding process rigorous training will be provided to deepen tech-enabled sales techniques and portfolio analysis tools.

Key responsibilities:

In this role, you will:

• Coach, develop and lead a team of tele-sales professionals, providing ongoing skills development, training, and performance feedback.

• Set clear activity expectations, monitor performance against KPIs, and drive continual improvement in both sales impact and quality of client engagement.

• Carry out telephone-based calls to prospects, confidently opening conversations that generate or activate qualified sales opportunities.

• Proactively build great relationships with advisors to drive sales in BlackRock products, adoption of technology tools and activating product and marketing campaigns.

• Promote best practice and strong adoption and use of portfolio analytics tools e.g. Portfolio 360 and analytics, CRM, and digital platforms, raising overall tech-fluency within the team.

• Maintain deep knowledge of BlackRock’s products, market views, and sales strategies, and ensure the team continuously develops this knowledge base.

• Ensure rigorous record-keeping, pipeline management, and reporting standards.

Skills & qualifications

• 4+ years of relevant experience in telephone-based sales, business development, or adviser-facing roles; financial services or asset management experience a plus.

• Proven track record of exceeding sales KPIs and driving commercial outcomes in a high-velocity environment.

• BA/BSc degree or equivalent experience preferred. IMC qualification preferred, or willingness to obtain within six months.

• Responsible to ensure that all regulatory and legal requirements and BlackRock policy standards are met through leadership of the team , including achieving MIFID II Information Provider status.

• Demonstrated leadership capability, including coaching, mentoring, or managing junior sales professionals.

• Strong sales acumen with the confidence, credibility, and influencing skills needed to engage advisers and convert opportunities.

• Tech-fluency and proven integration of CRM technology in sales process, with the ability to learn, adopt, and champion portfolio analytics tools and digital sales processes.

• Highly organised, able to manage multiple priorities under pressure and adapt quickly to changing needs.

• Demonstrates being a “Student of the Market” with ability to learn various investment solutions within fixed income, derivatives, alts, equities, etc.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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