Responsibilities

• Ensure that all escalated incidents are handled within SLA's.
• Act as expert support for Windows stack related incidents and support requests.
• Manage problem resolution with third party vendors.
• Participate in Problem management processes.
• Support company Windows infrastructure on premise and in a Cloud.
• Provide operational administration and configuration support for highly available server landscapes.
• Support MS Active Directory, design Group Policies.
• Deliver new services according to the business requirements.
• Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
• Take the ownership of projects to set up or upgrade server infrastructure, with support from the team.

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience.
• Strong understanding of Windows stack technologies, standards and trends.
• Strong technical background with 3+ years’ experience Windows stack administration.
• Very good technical knowledge of the Microsoft Stack, Active Directory and its components, Exchange, VMWare, HyperV, GPOs.
• Strong technical knowledge of Storage and Server equipment, virtualization and production setups.
• Strong technical knowledge of Cloud Infrastructure, Azure, AWS.
• Experience with scripting.
• Experience with Backup tools and solutions.
• Experience with IT infrastructure migrations.
• Strong understanding of Infrastructure change management.
• High communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and ability to identify and resolve complex IT infrastructure issues.
• Strong decision-making skills.
• Strong understanding of gaming industry dynamics and trends, with a passion for gaming.

Benefits

• Private Medical Care
• EAP system for supporting wellbeing of Employees
• Cafeteria System
• Leisure Zones, coffee and fruits in the office

XML job scraping automation by YubHub

Responsibilities

The Monitoring and Support Engineer will be responsible for the following tasks:

• Ensuring that all incidents are handled within SLAs
• Initial troubleshooting of Infrastructure incidents
• Ensuring maximum network & service availability through proactive monitoring
• Ensuring all the incident and alert tickets contain detailed technical information
• Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary
• Participating in Problem management processes
• Ensuring that all incidents and critical alerts are documented and escalated if necessary
• Ensuring effective communication to customers about incidents and outages
• Identifying opportunities for process improvement and efficiency enhancements
• Participating in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1
• Participating in reporting on monitored data and incidents on company infrastructure
• Implementing best practices and lessons learned from initiatives and projects to optimize future outcomes

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience
• Understanding of IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends
• Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring systems (PRTG, Observium, LibreNMS, Zabbix) and incident management
• Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
• Previous experience in System Administration of Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems
• Networking skills and certification in Cisco CCNA level or CompTIA Network+ would be an asset
• Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Strong customer service orientation

Benefits

• Flexible work arrangement
• Global exposure
• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office

XML job scraping automation by YubHub