Responsibilities:

• Create a safety culture and apply and implement workplace policies
• Lead/coach skilled trades/maintenance personnel in all aspects of asset management, including asset availability, cycle time, preventative maintenance, predictive and condition-based monitoring technologies
• Build strong interpersonal relationships with hourly team members, union, and management teams
• Communicate effectively with hourly team members, leaders, business partners, and customers
• Administer the CBA consistently and effectively
• Evaluate team member performance and encourage continuous improvement

Note: This is a supplemental position and is not eligible for all benefits.

Qualifications:

• High School Diploma or GED
• 1+ years of supervisory and/or manufacturing experience
• Working knowledge in Microsoft: Excel, Word, PowerPoint, Outlook
• Ability to work rotating shifts and hours, including nights and weekends
• Fundamental working knowledge of PLC logic and controls
• Mechanical aptitude

Required Behaviors:

• Two-way communicator who actively listens to hourly team members, leaders, business partners, and customers
• Outstanding, interpersonal teambuilding and communication skills
• Values different opinions and is open to ideas and perspectives from others
• Highly committed to continuous improvement, while applying innovative solutions with a customer-first mindset
• Ability to maintain a high level of professionalism in difficult and stressful situations

Even better, you may have:

• Bachelor's Degree
• Safety and quality experience
• Six Sigma: Black or Green Belt certified
• Knowledge of constraint management principles
• Prior experience managing a unionized workforce

This position is a salary grade 7 and ranges from $84,480-141,360.

XML job scraping automation by YubHub

We are seeking a Maintenance Supervisor to join our Manufacturing team at Ford Motor Company. As a Maintenance Supervisor, you will be responsible for leading and coaching skilled trades and maintenance personnel in all aspects of asset management, including asset availability, cycle time, preventative maintenance, predictive and condition-based monitoring technologies.

Responsibilities

What You'll Do...

• Create a safety culture and apply and implement workplace policies
• Lead/coach teams in leveraging new and existing machine monitoring tools to identify constraints in the system and systematically reduce and eliminate interruptions in production flow
• Build strong interpersonal relationships with hourly team members, union, and management teams
• Communicate effectively with hourly team members, leaders, business partners, and customers
• Administer the CBA (collective bargaining agreement) consistently and effectively
• Evaluate team member performance and encourage continuous improvement

Qualifications

You'll Have...

• High School Diploma or GED
• 1+ years of supervisory and/or manufacturing experience
• Working knowledge in Microsoft: Excel, Word, PowerPoint, Outlook
• Ability to work rotating shifts and hours, including nights and weekends
• Fundamental working knowledge of PLC logic and controls
• Mechanical aptitude

Required Behaviors

• Two-way communicator who actively listens to hourly team members, leaders, business partners, and customers
• Outstanding, interpersonal teambuilding and communication skills
• Values different opinions and is open to ideas and perspectives from others
• Highly committed to continuous improvement, while applying innovative solutions with a customer-first mindset
• Ability to maintain a high level of professionalism in difficult and stressful situations

Even Better, You May Have...

• Bachelor's Degree
• Safety and quality experience
• Six Sigma: Black or Green Belt certified
• Knowledge of constraint management principles
• Prior experience managing a unionized workforce

Benefits

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

Salary

This position is a salary grade 7 and ranges from $84,480-141,360.

XML job scraping automation by YubHub

You'll play a key role in supporting and managing the sales process from a technical and onboarding perspective within our Sales & Business Development team. Your primary responsibilities will include:

Pre-Sales & Solution Engineering

• Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.
• Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.
• Assist customers with SDK implementations and showcase Helpshift's capabilities through demo applications and custom use cases.

Implementation & Onboarding

• Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.
• Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.
• Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.

Customer Success & Enablement

• Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.
• Act as a product expert in Helpshift's administrative and AI tool suite, including bots and automation features critical to customer support operations.
• Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.

Content & Process Optimization

• Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.
• Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.
• Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.

Requirements

• 5+ years of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space
• Strong understanding of SDKs, APIs, and modern cloud computing platforms
• Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both enterprise and SMB clients
• Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)
• Hands-on implementation experience, with a focus on CRM platforms, user experience (UX) design, and customer-facing applications
• Excellent written and verbal communication skills in both Japanese and English, with the ability to communicate technical concepts to varied audiences
• Comfortable responding to RFPs, RFIs, and RFQs, and delivering client-facing technical presentations
• Experience working in cross-functional teams, collaborating with sales, customer success, and product teams to drive customer outcomes
• Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use
• Proficiency in tools such as Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint
• Willingness to travel within Japan to support client engagements and on-site implementations

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