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In this role, you will help grow and retain assets by delivering excellent client experience combining commercial coverage with firsthand execution across onboarding, servicing, and ongoing relationship management.

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You will lead regional coverage for Liquidity and Short Duration investors, supporting asset growth and retention. You will function as a product and process SME for Money Market and Short Duration Fixed Income strategies.

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Key responsibilities include coordinating client onboarding and servicing, managing and resolving client enquiries, creating and tailoring client materials, and supporting regional deal activity.

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Must-have requirements include experience in asset management, capital markets, or a closely related financial services environment, proven experience in client relationship management, and working knowledge of liquidity products.

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Nice-to-have qualifications include postgraduate degree and/or professional qualification, experience in a similar role within a global organisation, and familiarity with liquidity mandates such as separately managed accounts (SMAs).

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As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a welcoming and inclusive work environment.

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XML job scraping automation by YubHub

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We are looking for an experienced Business Analyst with strong exposure to Contact Center projects and a solid understanding of Microsoft Dynamics. The ideal candidate will work closely with business stakeholders, solution architects, and technical teams to gather requirements, design solutions, and support implementation in complex customer engagement environments.

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The primary responsibilities of this role include leading business analysis activities for Contact Center transformation and customer experience projects, collaborating with business stakeholders to understand current processes, pain points, and desired outcomes, translating business requirements into functional specifications and user stories, and working with cross-functional teams to design and validate Contact Center workflows and integrations.

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In addition, the successful candidate will conduct requirement workshops, gap analysis, and process mapping, support testing activities including UAT, functional testing, and validation of implemented solutions, ensure alignment of requirements with Microsoft Dynamics capabilities, and provide continuous support during deployment and post-go-live stabilization.

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To be successful in this role, you will need to have strong hands-on experience as a Business Analyst in Contact Center Projects, in-depth understanding of Microsoft Dynamics (Customer Service, Case Management, CRM workflows, etc.), ability to define customer journeys, contact flows, and service processes, and excellent communication, stakeholder management, and documentation skills.

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XML job scraping automation by YubHub

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We are looking for an experienced Business Analyst with strong exposure to Contact Center projects and a solid understanding of Microsoft Dynamics. The ideal candidate will work closely with business stakeholders, solution architects, and technical teams to gather requirements, design solutions, and support implementation in complex customer engagement environments.

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The primary responsibilities of this role include leading business analysis activities for Contact Center transformation and customer experience projects, collaborating with business stakeholders to understand current processes, pain points, and desired outcomes, translating business requirements into functional specifications and user stories, and working with cross-functional teams to design and validate Contact Center workflows and integrations.

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The successful candidate will have strong hands-on experience as a Business Analyst in Contact Center Projects, in-depth understanding of Microsoft Dynamics (Customer Service, Case Management, CRM workflows, etc.), ability to define customer journeys, contact flows, and service processes, and excellent communication, stakeholder management, and documentation skills.

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In addition to the required skills, experience with any of the following Contact Center platforms is considered a plus: Genesys, NICE, Five9, Avaya, Microsoft Digital Contact Center Platform.

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This is a hybrid role based in Pune, India, and the company offers a competitive compensation and benefits package, including comprehensive benefits, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development.

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XML job scraping automation by YubHub

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We are looking for an experienced Business Analyst with strong exposure to Contact Center projects and a solid understanding of Microsoft Dynamics. The ideal candidate will work closely with business stakeholders, solution architects, and technical teams to gather requirements, design solutions, and support implementation in complex customer engagement environments.

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Primary Responsibilities:

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Requirements:

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Benefits:

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  1. Competitive salary and performance-based bonuses
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  2. Comprehensive benefits package
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  3. Career development and training opportunities
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  4. Flexible work arrangements (remote and/or office-based)
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XML job scraping automation by YubHub

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