The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.

This role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.

The goal isn't just an AI that answers questions; it's an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.

Working as part of our AI Support function, you'll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.

Responsibilities

• Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments
• Configure and maintain Fin's Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation
• Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more
• Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution
• Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels
• Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities
• Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis
• Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure

You might be a good fit if you:

• Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company
• Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms
• Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered
• Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change
• Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems
• Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate
• Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows
• Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after
• Communicate clearly with both technical and non-technical stakeholders
• Thrive in a fast-paced environment where the product and support landscape evolve rapidly
• Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving

Strong candidates may also have:

• Experience specifically with Intercom's Fin AI agent or similar AI support tools
• A background in conversation design, UX writing, or content design for conversational interfaces
• Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)
• Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes
• Experience working with Stripe integrations or payment/subscription systems
• Background in support engineering or technical support operations

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.

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This role is how Anthropic shows what's possible with Claude. Not through product claims, but through proof. Teachers building grading systems, nurses building intake workflows, lawyers building contract review pipelines. This is happening every day in our community, and most of it goes unseen.

You will build the function that leads activations and hackathons to surface it, produces it at a high level of craft, and turns it into a repeatable system. The ideal candidate combines community program management and strong creative direction with real production ability and an instinct for where the good stories are.

Responsibilities:

• Build and run a user-facing community storytelling function from scratch, including sourcing strategies, editorial standards, content strategy, production systems, and measurement

• Define the creative direction and visual standard for 'Built with Claude' as an owned content channel

• Build and operationalize our virtual hackathon program as a key way to surface user projects

• Source builders and their projects from across the community's programs, interview them, and produce spotlights and case studies end to end

• Build and maintain a use case library that functions as a real project repository with working demos and linked repos, not a marketing page

• Develop content strategies that drive user acquisition through proof of product value and expose existing users to new workflows

• Partner with Product Marketing on launch narratives grounded in real community use cases

• Support Comms and Policy with a validated library of proof points they can draw from on demand

• Own the metrics framework that connects community storytelling to user-level outcomes

• Build repeatable systems so a single community post can become a user story, a campaign asset, and a policy proof point

You may be a good fit if you

• Have 7+ years in creative direction, editorial, content strategy, or community marketing, with a track record of building programs from scratch

• Have built content programs or editorial channels from the ground up, not just run existing ones

• Have experience producing or scaling hackathon, competition, or user showcase programs

• Hold yourself to publication-quality standards and treat narrative, visual identity, and editorial craft as strategic work

• Are a strong writer and producer who wants to stay hands-on, not just set direction

• Are self-directed and comfortable operating without a playbook

• Understand how to earn trust in communities and believe the best marketing amplifies real people

• Are comfortable with data and can connect editorial work to measurable outcomes

• Can move between strategic creative direction and fast-turnaround production

• Work well across functions and can make community insights useful to teams with very different mandates

• Thrive in fast-moving environments where you're building the function as you run it

• Are genuinely curious about what people build with AI tools

The annual compensation range for this role is $255,000-$320,000 USD.

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You will be responsible for the full lifecycle of leadership development initiatives, from content creation and facilitation to training assignments, upkeep, and metric-driven continuous improvement. This position will require 30% travel.

Key Responsibilities: Assess Leadership Development Needs: Partner with senior manufacturing, operations, and HR leaders across all sites to identify critical leadership skill gaps, define strategic development priorities, and align training initiatives with enterprise-wide objectives. Design & Develop Leadership Programs: Lead the creation and adaptation of foundational and advanced leadership development content, modules, and experiential learning activities specifically tailored for production and manufacturing leaders. This includes defining learning objectives, curriculum, and delivery methods. Program Ownership & Management: Own end-to-end leadership development project plans – from needs analysis and strategic design through delivery, resource allocation, and robust post-training evaluation across all sites. Facilitate & Deliver High-Impact Training: Directly facilitate engaging and effective leadership development programs for diverse cohorts of production and manufacturing leaders, fostering critical thinking and practical application. Establish Foundational Leadership Training: Develop and manage a standardized curriculum to ensure all new and existing production leaders complete essential foundational leadership training, covering core principles, management best practices, and operational leadership. Manage Training Logistics & Administration: Oversee the assignment and tracking of leadership training participation, maintain curriculum up-to-date, manage scheduling across multiple sites, and ensure seamless delivery of all program components. Track Outcomes & Drive Continuous Improvement: Develop and implement metrics to measure the effectiveness and impact of leadership development programs (e.g., leadership effectiveness scores, retention, performance improvements). Utilize data and feedback to continuously refine and optimize content and delivery strategies. Collaborate & Influence: Act as a key liaison between manufacturing leadership, Human Resources, Global L&D, and other stakeholders to ensure alignment, gain buy-in, and seamlessly roll out new leadership development initiatives across the organization. Enable Internal Facilitation Capabilities: Develop and facilitate 'train-the-trainer' programs and provide resources to empower internal subject matter experts or existing L&D professionals to effectively deliver and reinforce leadership development content within their respective sites or functions. Partner & Expand Impact: Engage with external vendors, academic institutions, and industry experts to bring specialized leadership development solutions and best practices into the organization, strengthening our global talent pipeline. Perform other responsibilities as assigned to support the manufacturing leadership development strategy for manufacturing and production.

Requirements: 8+ years of progressive experience in Learning & Development, Organizational Development, or Leadership Development, with a strong focus on program management. Proven experience designing, managing, and delivering leadership development programs from concept to completion for diverse audiences. Strong facilitation skills with demonstrated ability to engage, inspire, and develop leaders at various levels. Exceptional program management and organizational skills, capable of managing multiple complex projects across different sites concurrently. Experience working within or directly supporting a manufacturing, production, or heavy industrial environment is preferred. Demonstrated ability to collaborate effectively and build strong relationships with cross-functional and senior leadership teams. Data-driven mindset with a proven ability to define metrics, analyze training impact, and drive continuous improvement. Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications: Lean Six Sigma. Experience implementing leadership development programs on a multi-site or global scale. Certifications in leadership assessment tools (e.g., 360 feedback, behavioral assessments). Experience with Learning Management Systems (LMS) and learning experience platforms (LXP) for program administration and content delivery.

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General Information

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Battlefield is a storied franchise renowned for uncompromising combat gameplay and all-out warfare, for over two decades. 100 million players and 5 billion hours played later, Battlefield Studios is defining the future of the first-person shooter with the biggest launch in franchise history with Battlefield 6, and a new era beginning with Battlefield REDSEC.

United under the banner of Battlefield Studios, 4 world-class teams across Criterion, DICE, Motive, and Ripple Effect have come together to focus on the future of the franchise, a connected Battlefield universe filled with immersive experiences built on our unique DNA.

Role Overview

DICE is seeking a visionary Product Director to play a key role in shaping the future of the Battlefield franchise. You will lead our product team, driving product strategy, business model definition, and live service excellence for the next evolution of Battlefield. Leveraging consumer insights, player feedback, and creative input, you will help build the foundation for the game and set measurable goals to maximize both engagement and revenue across the game’s lifecycle. Reporting to senior franchise leadership, you will help define and execute the business strategy for one of gaming’s most iconic brands.

Responsibilities

• Serve as a core member of project leadership, partnering with, production, product and creative leads to ensure Battlefield delivers on player motivations while maximizing acquisition, engagement, and monetization.
• Direct, implement, and optimize essential game features and business models that fuel sustained player growth and live service revenue.
• Own and evolve the live service product portfolio, responsible for ongoing engagement, player progression, and in-game economy health.
• Define the experimentation roadmap—leading A/B and other tests to inform gameplay and commercial decisions.
• Develop a world-class product management team, mentoring PMs and partner teams to support growth and skill development.
• Develop, balance, and tune complex in-game economies and virtual goods systems across all Battlefield products.
• Set, monitor, and interpret KPIs and analytics dashboards to guide intelligence-driven design decisions.
• Collaborate cross-functionally with marketing, creative, and franchise teams to ensure product success both within the game and externally, maximizing growth and return on investment.
• Present quantitative product performance insights and strategic recommendations regularly to senior leadership and studio partners.

Qualifications

• 10+ years of experience in the consumer product sector, with a strong record in high-impact product roles.
• Proven success launching and operating live service (PC/console) games, including senior roles in Product Management
• Expertise leveraging both qualitative and quantitative insights to drive product vision and design.
• Experience building, testing, and tuning complex in-game economies and virtual item systems.
• Demonstrated ability to develop and mentor product management talent across multiple teams.
• Mastery of structured, hypothesis-driven experimentation (A/B and multivariate testing) and metrics analysis.
• Deep understanding of player motivations, consumer insights, and games as a service models.
• Passion for video games and strong knowledge of the industry.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

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Responsibilities

• Hypercare and BAU: Orchestrate technical monitoring and reporting, analyse qualitative output, and handover to GSD/HS Ops.
• Ensure all operational processes are followed, and performance and quality reporting for multiple stakeholders.
• Retrain/re-tune/prompt engines as required, consolidate client feedback and feature requirements for review & triage by Helpshift Product teams.
• Onboard new clients, ensure that all teams understand Customer Success’s rollout plans + requirements and that the plan is articulated and followed.
• Track detailed client rollout plan, based on CSM client prioritization and technical deployment requirements.
• Ensure clear process is in place for both new client onboarding, and clients’ data is of sufficient quality and quantity to provide tuned engines where required.
• Own go-live process and workflows, manage the Helpshift MT specialist, and work across Player Engagement and wider Keywords teams to manage change requirements, technology escalations and incident response, management and mitigation.
• Primary contact for service provision of all AI features, proactive spend management, and providing data on AI feature consumption, performance and output to the wider Player Engagement team.

Skillset and Requirements

• Experience in project managing SAAS live phases, planning and tracking multiple workstreams and dependencies in parallel.
• Fundamental understanding of AI, in particular prompt engineering and data quality requirements to ensure highly-performing engines.
• Experience in agile delivery (e.g. Advanced Scrum Master), high data literacy, including the ability to understand metrics from multiple sources and explain these to a wider audience.
• People management skills, excellent communication skills, and a collaborative mindset.

Key Stakeholders + Partners

• Helpshift AI/Language AI product & engineering teams, HS Tech Support, HS Customer Success, PE Agent Operations Management, Kantan technology team, IT Infra team, and external implementation + support partners.

Benefits

• Hybrid setup, worker's insurance, paid time off, and other employee benefits to be discussed by our Talent Acquisition team in India.

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Responsibilities

• Hypercare and BAU: Orchestrate technical monitoring and reporting, analyse qualitative output, and handover to GSD/HS Ops.
• Performance and quality reporting for multiple stakeholders, including success, product/engineering, and leadership.
• Retraining/retuning/prompting engines as required, and consolidating client feedback and feature requirements for review and triage by Helpshift Product teams.
• Onboarding new clients, ensuring that all teams understand Customer Success's rollout plans and requirements, and tracking detailed client rollout plans based on CSM client prioritization and technical deployment requirements.
• Ensuring clear process is in place for both new client onboarding, and ensuring clients' data is of sufficient quality and quantity to provide tuned engines where required.
• Owning go-live process and workflows, managing the Helpshift MT specialist, and working across Player Engagement and wider Keywords teams to manage change requirements, technology escalations, and incident response, management, and mitigation.
• Primary contact for service provision of all AI features, proactive spend management, and providing data on AI feature consumption, performance, and output to the wider Player Engagement team.

Skillset and Requirements

• Experience in project managing SAAS live phases, planning and tracking multiple workstreams and dependencies in parallel.
• Fundamental understanding of AI, in particular prompt engineering and data quality requirements to ensure highly-performing engines.
• Experience in agile delivery (e.g. Advanced Scrum Master), high data literacy, including the ability to understand metrics from multiple sources and explain these to a wider audience.
• People management skills, excellent communication skills, and a collaborative mindset.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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Product Marketing Manager, Codex

Location

San Francisco

Employment Type

Full time

Department

Marketing

Compensation

$284K – $315K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The B2B Marketing team contributes to OpenAI’s broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Growth, Sales, Research, Comms, and Design teams to create a cohesive customer experience across all our channels.

About the Role

We’re looking for a highly technical Product Marketing Manager to help drive adoption and growth of Codex. This role requires deep familiarity with developer tools, coding workflows, and modern AI-assisted development environments.

Codex is becoming an essential AI collaborator for developers—helping them write, understand, and ship code faster across real production workflows. You will help translate technical innovation into clear value for developers, shape how Codex is positioned in a rapidly evolving AI coding landscape, and drive programs that expand adoption and usage across the developer ecosystem.

This is a highly cross-functional role that blends traditional product marketing responsibilities with developer ecosystem fluency and growth thinking. You will work closely with Product, Developer Experience, Sales, and Growth teams to launch new capabilities, enable go-to-market teams, and ensure Codex continues to resonate with developers building software.

The ideal candidate combines strong product marketing fundamentals with deep technical fluency and a strong intuition for how developers discover, evaluate, and adopt new tools.

Responsibilities

• Lead product launches for Codex and its underlying models: Build launch strategies that clearly communicate product-market fit for developers. Develop messaging and positioning, shape announcement moments, write launch blogs and technical content, and coordinate cross-functional teams through launch planning and execution.

• Develop compelling messaging and competitive positioning: Define how Codex is differentiated in the rapidly evolving AI coding ecosystem across tools like Claude Code, Cursor, and other developer platforms.

• Drive developer adoption and product growth: Partner with Growth and Design teams to design campaigns that increase awareness, acquisition, and ongoing usage of Codex across the developer ecosystem.

• Create developer-focused content and narratives: Produce high-quality content including blogs, technical explainers, launch posts, demos, landing pages, and social content in collaboration with Developer Experience and Engineering teams.

• Enable Sales and GTM teams: Develop technical narratives, sales materials, and enablement assets that help Sales and Solutions Engineering position Codex within real developer workflows and communicate its value to both technical and executive stakeholders—from startups to enterprises.

• Develop a deep understanding of developer workflows: Regularly engage with developers and engineering leaders through research, customer conversations, Gong calls, and market analysis to understand how developers discover, evaluate, and use coding tools.

• Bring developer insights back to Product and Engineering: Act as a voice of the developer by translating market signals and user feedback into product insights that help shape roadmap decisions and product strategy.

• Measure launch and campaign impact: Track adoption, usage, and developer engagement metrics post-launch to continuously refine positioning, campaigns, and product messaging.

Requirements

• Has 14+ years of experience in technical product marketing

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Location

San Francisco

Employment Type

Full time

Department

People

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. The Recruiting team sits at the centre of this effort, responsible for identifying, attracting, and delivering world-class candidates who align with OpenAI’s values and ambitions.

The Candidate Experience team ensures that every interaction a candidate has with OpenAI—regardless of role, region, or level—reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, and the operational workflows that support all recruiting functions, from Executive and Research to Technical, GTM, and G&A.

About the Role

As the Global Candidate Experience Manager, you will define, scale, and continuously elevate how candidates experience OpenAI. You will lead a large, geographically distributed team of Recruiting Coordinators and team leads, with responsibility for the systems, workflows, and service standards that enable smooth and exceptional hiring across the entire company.

This role blends global people leadership, operational rigor, and strategic design. You’ll build an AI-first candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support high-volume and research-level technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.

In this role you will:

• Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones.

• A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results.

• Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring.

• Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.

• Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches.

• Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists.

• Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs.

• Collaborating with Internal Tools and People Technology Team to embed AI-first practices into every aspect of coordination and experience.

• Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.

• Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.

• Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.

You will thrive in this role

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