This role will involve new technology implementations and managing the support of current infrastructure including working with supporting vendors.

The Senior Manager, IT infrastructure will have a deep and broad knowledge of networking, virtualization, server, storage, and operating system technologies, both on-premise as well as in the GCP cloud.

This position will work closely with the Information Security team to ensure a compliant and secure infrastructure environment.

The role reports to the Director, IT. This role will be a Hybrid role.

Responsibilities:

• Leads team of network engineers, system administrators, lab system administrators to support Freenome infrastructure (On prem, Labs and GCP).
• Problem Solving, collaboration, solid comprehension of cloud, virtualization, storage, networking, software and hardware, strategic planning, leadership, mentorship, creating and giving presentations.
• Identify, create, and apply process improvement to increase product and service quality to achieve business objectives.
• Contributes to defining the department's long-term strategy and goals.
• Collaborate with the Help desk and Business Application team to define and implement the infrastructure needed for day to day operations.
• Ensures data security and disaster recovery protocols are in place. Ensuring compliance with regulatory requirements.
• Develops and creates standardized processes and procedures to guide documentation and knowledge base development for IT infrastructure operations support.
• Develops and supports standards for enterprise-wide use of resources. Recommends enterprise level strategies and goals for infrastructure hardware and software procurement and deployment. Writes detailed scopes of work for staff projects.
• Plan, communicate, and deploy changes to IT infrastructure per standard change management process and scheduled maintenance windows. Coordinate IT change and maintenance activities with business stakeholders.
• Maintains IT infrastructure and network diagrams, asset/equipment inventory and IT change/incident logs.
• Supports IT audits and conduct IT systems/network vulnerability scanning, patching and hardening.
• Manage external vendor relationships.

Must haves:

• 7+ years’ experience in a technology leadership/management role.
• Strong management and technical skills, most notably architect-level skills in virtualization, systems administration, scalable upgrade and migration strategies, networking, and storage. Possess the technical expertise with virtualization and network infrastructure technologies such as VMware vSphere, LAN and WAN.
• 5+ years of experience managing or maintaining enterprise IT infrastructure (Network, IaaS, PaaS, and/or Security).
• Experience in a continuous improvement environment with a track record of achieving significant continual development.
• Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required.
• 7+ years of experience with Windows 10/11, Windows server, DAS/NAS/SAN, Google workspace, and GCP.
• Strong knowledge of security access controls, policies, groups, rights, and permissions.
• Familiarity with IT GRC (BCDR, ITSM/ITIL, SOX, ISO, PCI, HIPAA, GMP, GDPR, FDA 21 CFR Part 11).
• Ability to document and explain complex technical solutions to management and other non-technical staff.
• Strong customer service and time management skills, with the ability to work effectively in a dynamic, and fast-paced environment.
• Flexibility to work weekends and after hours for IT projects/maintenance (on occasion).

Nice to haves:

• Bachelor's degree in MIS/CIS, Computer Science or equivalent professional experience.
• Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred.
• Experience with GMP systems and IT systems change management process.
• Experience with Juniper, Meraki, Netapp, VmWare, and Google workspace.

Benefits and additional information:

• The US target range of our base salary for new hires is $180,975 - $232,575.
• You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.
• Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education.
• We invite you to check out our career page @ https://freenome.com/job-openings/ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• #LI-HYBRID

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Responsibilities

The Monitoring and Support Engineer will be responsible for the following tasks:

• Ensuring that all incidents are handled within SLAs
• Initial troubleshooting of Infrastructure incidents
• Ensuring maximum network & service availability through proactive monitoring
• Ensuring all the incident and alert tickets contain detailed technical information
• Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary
• Participating in Problem management processes
• Ensuring that all incidents and critical alerts are documented and escalated if necessary
• Ensuring effective communication to customers about incidents and outages
• Identifying opportunities for process improvement and efficiency enhancements
• Participating in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1
• Participating in reporting on monitored data and incidents on company infrastructure
• Implementing best practices and lessons learned from initiatives and projects to optimize future outcomes

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience
• Understanding of IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends
• Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring systems (PRTG, Observium, LibreNMS, Zabbix) and incident management
• Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
• Previous experience in System Administration of Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems
• Networking skills and certification in Cisco CCNA level or CompTIA Network+ would be an asset
• Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Strong customer service orientation

Benefits

• Flexible work arrangement
• Global exposure
• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office

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About the Role

As a Network Security Engineer at OpenAI, you will play a critical role in architecting and maintaining both campus and cloud network infrastructure. You will design and implement secure, scalable, and high-performing network solutions that bridge on-premises environments with public cloud environments. Your expertise in routing and switching will ensure optimal network performance and reliability across diverse environments. You will drive automation initiatives through Infrastructure-as-Code (IaC) and GitOps methodologies, streamlining network provisioning, enforcing configuration consistency, and optimizing IT workflows. Your responsibilities will also include developing CI/CD pipelines tailored for IT infrastructure, enhancing deployment efficiency, and integrating robust network security measures. You will establish comprehensive observability and proactive issue resolution strategies.

Responsibilities

• Design, build, implement, and maintain secure, scalable, and performant network infrastructure, automation workflows, and network security solutions.
• Drive critical network and IT automation through software development and first-party tooling to optimize network operations, streamline infrastructure management, and enhance IT service delivery.
• Leverage modern Infrastructure-as-Code (IaC) methodologies and GitOps-driven automation to orchestrate network infrastructure, enforce configuration consistency, and scale IT workflows efficiently.
• Build and maintain CI/CD pipelines for IT infrastructure, deploying to progressively tested environments across multiple clouds (Azure, AWS, GCP).
• Design and implement scalable, network-focused internal tools and dashboards to streamline network operations, optimize network workflows, and provide real-time visibility into network performance.
• Collaborate with security teams to align IT automation initiatives with Zero Trust principles and compliance frameworks.
• Implement role-based access controls (RBAC) and mitigate security risks through automated policies.
• Work cross-functionally to identify areas for IT service improvement and implement self-service solutions.
• Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives.

Requirements

• Strong experience with Cisco IOS, Cisco Meraki, Palo Alto or similar Enterprise network vendors.
• Strong Routing and Switching experience including routing protocols (BGP, OSPF, EIGRP).
• Experience with cloud-based network infrastructure (AWS, Azure, GCP).
• Experience with network security technologies (firewalls, VPNs, intrusion detection/prevention systems).
• Experience with automation tools (Ansible, Terraform, GitOps).
• Experience with CI/CD pipelines and DevOps practices.
• Strong understanding of network protocols and architectures.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge technology company.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and experienced Network Security Engineer looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

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