To support the Collections Manager and engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.

Key Accountabilities

• Loan loss prevention and recovery
• Specialty collection tasks 1) bankruptcy 2) foreclosure 3) modifications 4) repossession 5) fraud reviews/filings 6) Regulation response/strategy
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act
• Writing accurate and concise notes and documentation in appropriate collection system
• Ongoing education and training for self and department training/cross-training
• Assist department manager with reports, projects, software/system administration and team updates
• Oversee department daily job duties and assigns and reviews completed work

Qualifications, Experience, and Skills

• High school diploma or general education degree
• Two years' experience in a credit union or collections environment
• Working knowledge of state and federal collection laws and procedures
• Knowledge of Microsoft Office Suite
• Reasoning ability to solve problems
• Member service and communication skills
• Negotiation skills
• Ability to train, support, and motivate teams in a one-on-one or group setting

Total Rewards

• Competitive Base Wages (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Tuition Assistance & Student Loan Repayment
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

XML job scraping automation by YubHub

Key responsibilities include developing and meeting Operations Department goals, budget, and objectives as outlined in HFCU's annual strategic plan. Ensuring compliance with all applicable laws and regulations related to operational practices by developing internal policies and procedures. Providing coaching and counseling to Operations leaders and staff to maximize efficiency and effectiveness.

Actively participating in project implementation, including attending project team meetings, managing assigned projects, and completing project deliverables. Identifying and creating strategic project initiatives to meet the changing technological landscape related to ITMs, core systems, application portals, artificial intelligence, digital service support, and data analytics.

Managing, maintaining, and owning the following operational components: ITM strategic plan, vendor relationship, servicing, regulatory/compliance; Account/Loan Origination platform, vendor relationship, updates, and servicing; Member-facing QC strategy and procedures; Digital services testing, program testing, updates procedures to data processing systems as assigned.

Creating and maintaining strategic plan and updates for retail facilities, physical branch operation infrastructure, and prioritizing facility plans, security protocols, and collaborating with marketing to ensure appropriate member-facing and staff-facing branding and design.

XML job scraping automation by YubHub

Responsibilities:

• Assist credit union members through the full real estate loan process, from initial assessment of financial needs through loan closing.
• Ensure compliance with all state and federal regulations while maintaining strong communication with members and third-party partners.
• Achieve sales goals by following up on pre-approvals, assisting members with loan applications, and providing product recommendations and disclosures.
• Obtain LP/DU feedback, collect and review supporting documentation, and explain requirements to members.
• Initiate outbound sales calls, visit branches, participate in homebuyer seminars, and build relationships with realtors and title companies.
• Lock rates and manage the loan process to ensure timelines are met and a high level of member service is delivered.

Qualifications:

• High school diploma or equivalent.
• Must meet or have met NMLS requirements.
• Minimum 3 years of related experience or relevant training.
• Working knowledge of state and federal lending regulations.
• Completion of internal specialized training.

Total Rewards:

• Competitive base salary.
• Paid overtime.
• Regional bonus (when applicable).
• Industry-leading benefit plans (medical, dental, vision, Rx).
• Paid time off, including vacation, holidays, shutdown.
• Company-paid short-term and long-term disability.
• 401(k) plan with company match + additional contribution.
• Relocation assistance (if eligible).

Career Growth:

• Advancement opportunities.
• Career mobility.
• Education reimbursement for continued learning.
• Training and development programs.

Additional Offerings:

• Tuition assistance & student loan repayment.
• Lifestyle account.
• Childcare reimbursement account.
• Elder care support.
• Wellbeing program.
• Community service and engagement programs.
• Product programs.

XML job scraping automation by YubHub