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We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</p>\n<p>As a Customer Success Manager, you&#39;ll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You&#39;ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead all post-sales activities for Dialpad&#39;s customers through strong relationship-building, product knowledge, planning, and execution.</li>\n</ul>\n<ul>\n<li>Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.</li>\n</ul>\n<ul>\n<li>Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.</li>\n</ul>\n<ul>\n<li>Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.</li>\n</ul>\n<ul>\n<li>Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.</li>\n</ul>\n<p>Skills</p>\n<ul>\n<li>Minimum 3-4 years of experience working at a SaaS company.</li>\n</ul>\n<ul>\n<li>Experience working with and general knowledge of Telecommunications and Contact Center space preferred.</li>\n</ul>\n<ul>\n<li>Experience and comfort interacting with and influencing C-level executives.</li>\n</ul>\n<ul>\n<li>Strong presentation, meeting facilitation, and written communication skills.</li>\n</ul>\n<ul>\n<li>Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.</li>\n</ul>\n<ul>\n<li>Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.</li>\n</ul>\n<ul>\n<li>Ability to work cross-departmentally.</li>\n</ul>\n<ul>\n<li>Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.</li>\n</ul>\n<ul>\n<li>Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.</li>\n</ul>\n<ul>\n<li>Willingness to travel to customer locations and team off-sites.</li>\n</ul>\n<p>Why Join Dialpad</p>\n<ul>\n<li>Work at the centre of the AI transformation in business communications</li>\n</ul>\n<ul>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n</ul>\n<ul>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d9532dd-329","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8497413002","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Minimum 3-4 years of experience working at a SaaS company","Experience working with and general knowledge of Telecommunications and Contact Center space","Experience and comfort interacting with and influencing C-level executives","Strong presentation, meeting facilitation, and written communication skills","Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately"],"x-skills-preferred":["Desire to work in a dynamic startup where your input is desired to help craft our 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As a Supply Chain Planning Analyst, you will be responsible for designing and implementing methods to gather and manage supply chain data, improving all aspects of the supply chain planning organization, and participating in cross-functional teams to drive continuous improvement.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Design and implement methods to gather and manage supply chain data</li>\n<li>Improve all aspects of the supply chain planning organization by reviewing current methodology and processes</li>\n<li>Document Current and To-Be Supply Chain Processes</li>\n<li>Participate or lead Supply Chain continuous improvement projects with cross-functional teams</li>\n<li>Participate and support monthly SIOP activities</li>\n<li>Plan, analyze, and initiate activities for supply alignment to forecast and actualized demand signals</li>\n<li>Execute root cause analysis of stock outs, late, and overstock situations and propose improvement plans to minimize inventory exposure and maximize revenue</li>\n<li>Identify and communicate supply chain disruptions to internal cross-functional groups as needed and work toward resolution</li>\n<li>Ensure new product availability in accordance with new product introduction plan by attending NPI core-team meetings and integrating NPI requirements into production plans</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of Supply Chain Planning, Business Analyst experience</li>\n<li>Bachelor&#39;s Degree in related field (Supply Chain / Operations Management / Industrial Engineering etc.)</li>\n<li>Experience using ERP systems and MRP/DRP tools, analytics, and reporting tools like PowerBI</li>\n<li>Proven project management and meeting facilitation skills</li>\n<li>Experience collaborating and influencing cross-functional stakeholders to identify and synchronize on action plans</li>\n<li>Ability to understand and manage large datasets via Excel/BI tools to distill and report product segment overviews, trends, and summaries</li>\n<li>Professional integrity in all internal and external engagements</li>\n<li>Excellent analytical and problem-solving skills</li>\n<li>Ability to speak and read Mandarin and English</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>High volume High Tech / Consumer Electronics experience</li>\n<li>Oracle EBS/Cloud/SCM experience</li>\n<li>APICS/ASCM or other supply chain accreditations</li>\n</ul>\n<p>For roles that are based at our headquarters in Milpitas, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.</p>\n<p>Annual Salary Range $100,000—$135,000 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3e532ff2-596","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Corsair","sameAs":"https://www.corsair.com/","logo":"https://logos.yubhub.co/corsair.com.png"},"x-apply-url":"https://edix.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8592","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$100,000—$135,000 USD","x-skills-required":["Supply Chain Planning","Business Analyst","ERP systems","MRP/DRP tools","Analytics","Reporting tools","PowerBI","Project management","Meeting facilitation","Cross-functional collaboration","Data analysis","Problem-solving","Mandarin","English"],"x-skills-preferred":["High volume High Tech / Consumer Electronics experience","Oracle EBS/Cloud/SCM experience","APICS/ASCM or other supply chain accreditations"],"datePosted":"2026-03-10T13:07:05.697Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Milpitas, CA"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Supply Chain Planning, Business Analyst, ERP systems, MRP/DRP tools, Analytics, Reporting tools, PowerBI, Project management, Meeting facilitation, Cross-functional collaboration, Data analysis, Problem-solving, Mandarin, English, High volume High Tech / Consumer Electronics experience, Oracle EBS/Cloud/SCM experience, APICS/ASCM or other supply chain accreditations","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":100000,"maxValue":135000,"unitText":"YEAR"}}}]}