As a Staff Engineer - Electromagnetics, Power & Systems Team, you will be responsible for delivering consulting services and conducting training sessions for customers, enhancing their adoption of simulation technologies.

Key responsibilities include:

• Providing simulation solutions for electric machines, wireless charging, power electronics design, PCB layout, magnetic actuators, and transformers, optimizing electromagnetic performance.
• Automating simulation workflows using Python APIs such as PyAEDT to improve efficiency and reproducibility.
• Establishing virtual product development workflows using advanced methodologies like model order reduction, control integration, validation, and design optimization.
• Collaborating with multidisciplinary teams to develop Multiphysics simulation workflows and conduct system performance analysis.
• Enabling simulation-driven component development and system validation using advanced simulation technologies.
• Working closely with customers to solve development and validation challenges, accelerating product development cycles.

In this role, you will have the opportunity to accelerate customer innovation and product development by integrating advanced simulation solutions into their workflows, enhance Synopsys' reputation as a leader in simulation-driven design and engineering excellence, and drive adoption of automation and optimization technologies, enabling customers to achieve higher efficiency and performance.

To be successful in this role, you will need to have a deep understanding of electromagnetic field theory, power electronics, and simulation methods for power loss and efficiency analysis, hands-on experience with Ansys Maxwell, Ansys Motor-CAD, Ansys TwinBuilder, Ansys Q3D Extractor, or similar simulation tools, proficiency in programming languages (Python, C#, Javascript) for automating simulation workflows, and knowledge of control development, validation, and testing (model-in-loop, hardware-in-loop) for electric machines or power electronics.

If you are a logical and analytical thinker with strong problem-solving skills, excellent interpersonal and communication abilities, organized and adept at time management, professional, business-oriented, and driven to succeed, then this could be the role for you.

Join the Low Frequency Electromagnetics and Electrification team within Synopsys Customer Excellence, where you will partner closely with customers, product development, and marketing to deliver cutting-edge simulation solutions and drive business growth.

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Senior Customer Application Engineer (Simulations)

Job Summary

You are a seasoned engineering professional with a passion for solving complex problems and enabling customer success. With a strong background in Electrical Engineering, Mechanical Engineering, or a related field, you possess deep expertise in simulation software, specifically Synopsys products such as Maxwell, Q3D, and Simplorer.

What You'll Be Doing:

• Lead and coordinate technical activities throughout the sales process, including customer meetings, product presentations, demonstrations, and evaluations.
• Independently analyze customer technical needs, requirements, and current engineering workflows to recommend optimal solutions.
• Design and demonstrate simulation solutions using Synopsys software to streamline customer workflows and support complex sales cycles.
• Participate in internal initiatives to enhance solution suites, enable presales/sales processes, and contribute to professional development within the team.
• Articulate the value proposition of Synopsys products, differentiating our solutions and leaving a strong impression on senior executives and key stakeholders.
• Deliver intermediate and advanced training classes on the usage of Synopsys products to empower customers and internal teams.
• Create elegant, practical solutions for complex engineering problems by collaborating across teams and understanding customer needs.
• Support various duties as assigned, maintaining flexibility and responsiveness to evolving business requirements.

The Impact You Will Have:

• Drive significant software revenue growth by supporting regional accounts and delivering expert technical guidance.
• Enhance customer satisfaction and loyalty through effective problem-solving and proactive engagement.
• Enable customers to optimize their engineering workflows and unlock new efficiencies with simulation solutions.
• Strengthen Synopsys' market position by differentiating our products and solutions through impactful presentations and demonstrations.
• Mentor and develop team members, fostering a culture of technical excellence and collaboration.
• Contribute to the continuous improvement of our solution suites, ensuring customers receive cutting-edge technology and support.

What You'll Need:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline (MS or PhD preferred).
• Minimum 5 years of experience in an engineering software environment (6+ years preferred).
• Proven expertise in Synopsys products (Maxwell, Q3D, Simplorer) or similar CAE/CAD/EDA software packages.
• Ability to facilitate webinars, presentations, and training sessions for customers and internal teams.
• Strong analytical skills to assess customer infrastructure, operations, and engineering workflows.

Who You Are:

• Excellent interpersonal and communication skills, with fluency in English.
• Professional image and strong business acumen during customer interactions.
• Logical and methodical problem-solving approach with clear communication of solutions.
• Sense of urgency, organizational skills, and ability to follow up proactively.
• Customer service orientation and commitment to maintaining customer focus.
• Passion for personal technical excellence and high performance.
• Ability to interact effectively with senior business managers and C-level executives.

The Team You'll Be A Part Of:

You will join a dynamic and collaborative Customer Application Services team based in Taiwan, dedicated to supporting regional accounts and driving customer success through technical expertise. The team focuses on delivering innovative simulation solutions, enhancing customer workflows, and contributing to the development of Synopsys' solution suites. You'll work alongside experienced professionals who value mentorship, continuous learning, and cross-functional collaboration, ensuring a supportive environment for growth and impact.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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We are seeking a Technical Support Engineer – Optics/Electronics to join our Ansys Customer Excellence (ACE) team. As a Technical Support Engineer, you will be responsible for providing technical support to customers and internal teams, developing and curating technical data for Ansys Optics or Electronics products, and collaborating with subject matter experts to ensure comprehensive and accurate support content.

What You’ll Be Doing:

• Apply your engineering expertise and simulation knowledge to develop and curate technical data for Ansys Optics or Electronics products, ensuring it is optimized for Large Language Models (LLMs) and AI-powered applications.
• Identify and address knowledge gaps by collaborating with subject matter experts, ensuring comprehensive and accurate support content for customers and internal teams.
• Design, implement, and maintain data pipelines that feed internal and external databases, supporting the development and deployment of innovative AI models for customer support and training.
• Continuously develop your technical proficiency in Ansys Optics or Electronics products, as well as state-of-the-art GenAI technologies relevant to technical support, learning, and development.
• Adhere to legal and enterprise-level data governance policies when handling sensitive information, ensuring compliance and data integrity at all times.
• Fully document all developed data workflows and present them to Data Audit teams, contributing to transparency and continuous improvement.
• Participate in strategic team and company initiatives, bringing fresh ideas and a proactive approach to evolving customer support methodologies.
• Demonstrate agility by embracing new responsibilities and adapting to the evolving landscape of technical support and AI integration.

The Impact You Will Have:

• Accelerate the AI transformation of technical support and learning within the Ansys Customer Excellence (ACE) team, elevating the customer experience.
• Enable customers to deploy Ansys simulation software more effectively, directly contributing to their innovation and success.
• Enhance the quality and accessibility of technical knowledge, empowering both customers and internal teams with robust, AI-ready resources.
• Drive efficiency and scalability in support operations by developing data-driven solutions and automating routine processes.
• Champion best practices in data governance and workflow documentation, supporting compliance and organizational learning.
• Foster a culture of innovation and agility within the team, influencing the broader adoption of AI and advanced technologies across Ansys and its customer base.
• Support cross-functional initiatives that shape the future of customer engagement and technical support in the engineering software industry.

What You’ll Need:

• Bachelor’s degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field; MS preferred.
• Solid understanding of photonics and optical physics or electronics fundamentals.
• Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM tools; familiarity with optical or electronics simulation software like HFSS or Maxwell is a plus.
• Proficiency in Python scripting; knowledge of machine learning basics is advantageous.
• Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines.
• Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly.
• Ability to travel domestically up to 10% of the time.

Who You Are:

• Analytical thinker with a problem-solving mindset and a passion for continuous learning.
• Collaborative team player who values diverse perspectives and thrives in a multicultural environment.
• Self-motivated and proactive, capable of working independently with minimal supervision.
• Adaptable and agile, embracing change and new responsibilities with enthusiasm.
• Excellent communicator, able to engage with technical and non-technical stakeholders alike.
• Organized and detail-oriented, with a strong sense of responsibility and urgency.

The Team You’ll Be A Part Of:

You will join the Ansys Customer Excellence (ACE) team—a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team is at the forefront of integrating AI into technical support, leveraging collective expertise to solve complex challenges and deliver outstanding value to customers. You’ll collaborate with passionate professionals who are committed to innovation, efficiency, and continuous improvement, all while supporting the success of Ansys customers worldwide.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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