Working closely with our Production Operations, Manufacturing Engineering, and Software Engineering teams, you will focus on diagnosing problems, curating and documenting troubleshooting workflows, and escalating deeper technical challenges to engineering support. This role combines on-the-ground technical troubleshooting, operational rigor, and proactive process improvement.

Key to success in this role will be robust Linux systems expertise, strong communication, and strong collaboration skills. You will also have opportunities to impact long-term improvements by building tools, scripts, and documentation to streamline future troubleshooting efforts.

Responsibilities:

• Provide hands-on, real-time technical support to resolve Linux-based production system issues.
• Debug hardware, software, and networking faults using diagnostic tools like logs, network traffic analyzers (e.g., Wireshark).
• Investigate and resolve recurring issues such as system bricking, connectivity problems, and compatibility errors.
• Develop, maintain, and curate documentation, troubleshooting guides, and standard operating procedures (SOPs) for common problems.
• Collaborate with cross-functional teams to escalate complex issues and drive systemic problem resolution.
• Use Bash/Python scripting to build lightweight tools and automate repetitive debugging tasks.
• Advocate for systems/process improvements, and communicate tooling needs to engineering teams responsible for long-term solutions.
• Support production technicians when systems become blocked and ensure seamless handoffs with second-line support (T2 escalation).

Requirements:

• 2+ years of hands-on experience with Linux systems in a troubleshooting or support role.
• Proficiency with Bash scripting/familiarity with Python.
• Strong understanding of diagnostic tools.
• Demonstrated ability to troubleshoot and triage hardware and software issues.
• Experience operating in high-pressure environments where uptime is critical (manufacturing, robotics, IoT, cloud systems, etc.).
• Effective communication skills with the ability to distill technical findings into actionable plans for technical and non-technical stakeholders.
• Experience collaborating with cross-functional teams in a production or technical support setting.
• Willingness to work production hours and overtime as needed.

Preferred Qualifications:

• Familiarity with manufacturing or robotics systems with Linux-based deployments.
• Interest in automation devices, home electronics, or personal projects involving Arduino, Raspberry Pi, or similar technologies.
• Knowledge of hardware troubleshooting, including connectors, harnesses, and pin configurations.
• Experience documenting and curating detailed knowledge bases, workflow tools, or SOPs.
• Exposure to enterprise-scale systems, IoT devices, or environments with similar high-availability requirements.
• A passion for figuring out complex systems, diving deep into logs, and building tools to improve future workflows.

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