Your responsibilities will include:

• Leading the effective and inspirational delivery of all defined training materials across Charlotte Tilbury 'Magic Experience' service model and intermediate artistry development
• Monitoring KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager
• Defining a training and development plan for the area to achieve retail expectations, covering accelerating high potential/high performance individuals using the development pathway and certification process, managing and addressing under-performance, employee survey and engagement feedback, login, completion & engagement on the Learning Management System, optimising social advocacy with the store, succession planning for the area and across areas
• Delivering the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up, high quality virtual and physical training sessions, feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight

As the ultimate brand ambassador, you will execute artistry excellence via fluency in Charlotte Tilbury's makeup style, language and expertise in product knowledge, leads and inspires as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part, embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards, role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store, always lead from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert, establish and develop a cooperative and mutually respectful relationship with the store retail operations team.

Key selection criteria include experience working within the beauty industry, proven experience in coaching to deliver high performance, clear, consistent and motivational communication style, excellent presentation skills and classroom delivery, strong commercial awareness and understanding of how to build capability to drive growth, able to identify training needs, learning outcomes and deliver content and coaching to meet these, strong interpersonal skills and a team-player, positive approach, independent and proactive working style, enjoys working at pace, must be able to travel within APAC, if required, globally.

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Key responsibilities include:

• Building your own client base in-store and driving your personal profile to become a brand ambassador for your store
• Demonstrating a positive mindset and cooperative approach towards your work with management and colleagues
• Maintaining immaculate grooming standards and reflecting your makeup look in accordance with our grooming guidelines
• Driving local advocacy opportunities through your personal social channels and building your own profile

As a Lead Artist, you'll also be responsible for:

• Being an inspiration to the team, demonstrating expert artistry and leading by example
• Actively driving personal artistry progression and staying up-to-date with the latest trends
• Coaching the team and driving team KPIs
• Ensuring exceptional hygiene standards are maintained on the counter

You'll work closely with the Education Manager to identify artistry development needs and opportunities, conducting training with required artists. You'll also support Charlotte's backstage team through events, launches, press days, celebrity and VIP client appointments, and location services when required.

In addition to your artistic skills, you'll need to have strong commercial acumen, consistently delivering personal targets and KPIs of your own business. You'll work collaboratively with your Manager to review the business and put a plan in place to achieve counter targets and deliver number one sales results.

If you're a naturally creative and innovative individual who thrives in a fast-paced environment, we'd love to hear from you!

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A lead artist has a track record of delivering results at retail artist level and can lead by example and coach retail artist teams to succeed.

Key responsibilities include leading by example to consistently achieve and exceed personal sales goals and KPIs, creating brand awareness through the sharing and demonstration of strong product knowledge, and being proactive in booking appointments and maximizing every consultation.

The ideal candidate will have a passion for the Charlotte Tilbury brand, engaging and personable communication skills, and experience as an artist with a proven track record in driving personal sales.

Benefits include a structured induction programme, structured career development, and exclusive access to new products and launches.

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