The Vulnerability Manager will help present this information in a simple digestible format, and coordinate remediation and mitigation efforts with teams across remote and office locations. There will be opportunities to guide continual improvement of the vulnerability management process.

As the leader of the vulnerability management team, your responsibilities will include:

Assessing and investigating emerging vulnerabilities, drawing from threat intelligence sources and internal software and infrastructure scans, providing comprehensive guidance based on findings. Collaborating with relevant technology teams, including security, engineering, workplace technology, data, and infrastructure, to ensure the timely resolution of identified issues. Tracking and reporting on the progress of mitigation efforts and resolutions to pertinent audiences. Overseeing the vulnerability management and policy compliance lifecycle, which encompasses scanning, prioritisation, reporting, and remediation governance. Promote vulnerability management standards, procedures & guidelines, and best practices outside the security functions Identify trends and themes in issues which occur and work collaboratively with wider teams to develop process and procedure improvements Conducting hands on vulnerability analysis across infrastructure, cloud environments, and applications. Ensuring compliance with internal security policies and regulatory requirements. Providing reporting, key performance indicators (KPIs), and executive visibility on the organisation's vulnerability posture. Supporting audits, risk assessments, and responses to emerging vulnerabilities. Active involvement in internal and external audits, along with experience in managing audit relationships.

Requirements: Proven experience in a similar leadership role, guiding and motivating a team of subject matter experts. Strong understanding of Common Vulnerabilities and Exposures (CVE), Common Vulnerability Scoring System (CVSS), threat intelligence, and remediation workflows. Knowledge of common vulnerabilities, attack vectors, and mitigation techniques. Familiarity with application development platforms. Excellent written and verbal communication skills for effective collaboration with cross functional teams and stakeholders. Ability to understand the larger context while effectively managing complex details. Willingness and capability to learn new technologies and adapt to evolving security landscapes. Practical experience in the following fields of vulnerability management: Endpoint Vulnerability Scanning Vulnerability Intelligence Application Security (AppSec) Vulnerability Management Vulnerability Management for cloud native workloads Desirable technical knowledge includes: Cloud services (AWS, GCP) Containers MacOS and Windows environments Data analysis and SQL

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As a member of the EAIT team, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader. You'll report into the IT Manager, working with the Orlando Site IT team to support Tiburon Studios, supporting titles such as Madden NFL and College Football. You’ll also engage with the larger Global IT community to share and exchange technical knowledge.

You will be focused on client-based support solutions that enable the development of games and ensure a seamless, high-quality experience for all studio staff.

This is an on-site role based in our Orlando, Florida EA office.

Responsibilities

• Provide hands-on technical support to end users, ensuring prompt and professional resolution of IT requests through the ticketing system, chat, email, or in-person interactions.
• Support daily IT operations within Tiburon Studios, including setup and maintenance of desktop systems, peripherals, and accessories for both development and non-development staff.
• Manage workstation imaging, configuration, and deployment for new hires, refreshes, and hardware replacements across Windows and macOS environments.
• Perform hardware moves, desk setups, and user relocations in coordination with Facilities and Workplace Experience.
• Assist with on-site studio event support, including technology setup for reviews, team meetings, and live presentations.
• Maintain accurate asset management records, ensuring all equipment is properly tracked, tagged, and updated in inventory systems.
• Troubleshoot workstation and peripheral issues, escalating complex problems when required to higher-level engineers or global IT teams.
• Provide outstanding customer service and clear communication to employees at all levels, including studio leadership and executive users.
• Contribute to continuous improvement by documenting procedures, identifying process gaps, and proposing operational enhancements.

Qualifications

• 2–3 years of experience in IT support, desktop support, or a similar technical role in a professional environment.
• Strong working knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.
• Experience supporting hardware such as desktops, laptops, monitors, peripherals, and accessories.
• Familiarity with console hardware (Gen5 systems including PlayStation 5 and Xbox Series) and related peripherals used in development and testing environments.
• Familiarity with enterprise management tools such as Active Directory, SCCM, ServiceNow, or comparable systems.
• Ability to diagnose and resolve hardware and software issues efficiently and accurately.
• Experience with imaging, system deployment, and application installation processes.
• Understanding of basic networking concepts including TCP/IP, DHCP, and DNS.
• Strong documentation and organizational skills with attention to detail in asset tracking and inventory management.
• Excellent communication and interpersonal skills with a focus on delivering quality customer service.
• Comfortable working in a fast-paced studio environment and supporting multiple priorities.
• Certifications such as CompTIA A+, Network+, or equivalent experience are preferred.
• Must be able to work on-site in Orlando, Florida during standard business hours (8 AM – 6 PM) with occasional extended coverage as needed.

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You will plan and execute red team operations, penetration tests, and attack simulations across our cloud infrastructure, web and mobile applications, AI/ML pipeline, and corporate environment,finding real vulnerabilities before adversaries do and working directly with engineering teams to drive remediation.

Responsibilities:

• Plan and execute red team and purple team engagements simulating advanced threat actors across cloud infrastructure (AWS, Kubernetes), endpoints, and application surfaces
• Conduct continuous penetration testing of web applications, APIs, mobile clients, browser extensions, cloud infrastructure, and internal services
• Assess AI/ML-specific attack surfaces including prompt injection, model exfiltration, agent abuse, tool-use exploitation, and MCP security boundaries
• Develop and maintain custom offensive tooling, exploits, and automation to improve the efficiency and coverage of security testing
• Perform open-scope adversary simulations that test detection and response capabilities end to end, collaborating closely with the defensive security team
• Drive threat modeling sessions with engineering teams to identify and prioritize attack vectors in new features and architectures
• Deliver clear, actionable findings to both technical and executive audiences; partner with engineering to validate remediations
• Contribute to the security of CI/CD pipelines, supply chain integrity, and secrets management through offensive assessment
• Stay current on emerging attack techniques, vulnerability research, and adversary tradecraft; bring external perspective into Perplexity's security strategy

Qualifications:

• 5+ years of hands-on experience in offensive security, red teaming, or penetration testing
• Deep technical expertise in at least two of: cloud security (AWS/GCP/Azure), web/API application security, Kubernetes and container security, macOS/Linux endpoint security, network penetration testing, or CI/CD pipeline security
• Track record of discovering impactful vulnerabilities or developing novel attack techniques in production environments
• Strong programming and scripting skills in Python, Go, or similar languages; comfortable writing custom tooling and exploits
• Experience with industry-standard offensive tools (Burp Suite, Cobalt Strike / Sliver / Mythic, Metasploit, BloodHound, nuclei, etc.) and ability to operate beyond them
• Excellent written and verbal communication; able to translate complex technical findings into clear risk narratives
• Experience assessing AI/ML systems, LLM applications, or agentic workflows for security vulnerabilities
• Bonus: Published security research, conference talks (DEF CON, Black Hat, BSides), CVE credits, or meaningful bug bounty contributions

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The Lead IT Support Specialist is the technical and operational leader of the EA Columbia IT team. This role provides Tier 3 desktop and infrastructure support, manages day-to-day team activities, and serves as the escalation point for critical incidents and procurement needs. The lead will also coordinate with global IT, oversee IT procurement and asset management processes, and help shape the future of IT support at the Bogota Studio.

Key Responsibilities

• Serve as the primary escalation point for desktop, console, and operational issues
• Coordinate daily team activities and site coverage scheduling
• Provide advanced desktop support for Windows 10/11 and macOS environments
• Lead and manage IT asset lifecycle, procurement, and vendor engagement
• Interface directly with senior studio leadership and support executive users
• Coordinate and deliver local IT projects (e.g., rollouts, refreshes, upgrades)
• Maintain documentation for procedures, projects, and hardware tracking
• Evaluate and recommend hardware/software improvements based on user needs
• Support game teams in optimizing IT workflows and tooling
• Build and maintain relationships with technical leads and global IT contacts
• Assist with onboarding and mentorship of associate-level IT specialists

Technical Requirements

• Must Haves:

Windows 10/11 support: imaging, patching, automation, and troubleshooting macOS enterprise support: Apple Remote Desktop, OS imaging, dual-boot config Asset management and inventory control (lifecycle, audits, recycling) Hands-on experience with desktops, laptops, printers, and accessories

• Good to Haves:

Experience with SCCM, JAMF, or related deployment tools Active Directory and group policy familiarity Printer and print server configuration Cisco VoIP phone and voicemail setup Project coordination experience (e.g., PC refreshes, office moves)

Skills & Qualifications

• 5+ years of experience in a senior desktop support role
• Strong customer service and interpersonal skills, including executive-level support
• Exceptional problem-solving and root cause analysis abilities
• Excellent written documentation and team communication skills
• Comfortable working independently and managing shifting priorities
• Experience leading or mentoring others in a support environment
• Bachelor’s degree or equivalent experience preferred

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Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as "Easy Anti-Cheat"). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects. Your role involves deep technical troubleshooting of issues, analysing crash dumps, debugging low-level C/C++ code, and providing effective solutions and technical insights. You will help guide design decisions for Anti-Cheat, contributing to technical documentation and maintaining active communication internally and externally.

In this role, you will

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analysing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
• Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
• Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
• Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
• Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
• Research and identify opportunities to enhance Anti-Cheat technologies and developer experience

What we're looking for

• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyse crash dumps and debug complex, obfuscated code at the assembly level
• Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
• Exceptional problem-solving abilities, proactively tackling issues independently
• Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
• Ability to manage multiple tasks simultaneously, work well under pressure, and prioritise to meet SLA targets
• Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
• Understanding of online multiplayer video game architectures and associated security concerns

Epic Job + Epic Benefits = Epic Life

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognise individuals for 7 years of employment with a paid sabbatical.

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This is a hands-on role for someone who combines strong technical expertise with sound judgment and a proactive service mindset. You will resolve complex issues, anticipate risks before they impact productivity, and partner with global and cross-functional teams to ensure a reliable and consistent executive technology experience.

Responsibilities:

• Deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.

• Support and prepare technology for executive meetings and high-visibility events, including Investor meetings, leadership forums, and Executive offsites, ensuring systems are tested, reliable, and ready for live execution.

• Take end-to-end ownership of executive technology issues, including triage, diagnosis, resolution, and communication, coordinating with specialized teams as needed while maintaining accountability through completion.

• Proactively identify risks and potential points of failure, taking action to prevent disruption to executive workflows and ensure a consistently reliable technology experience.

• Document processes, maintain accurate records in ServiceNow, and contribute to knowledge sharing and process improvements that enhance the overall executive support model.

• Partner with global peers, site IT, and cross-functional teams to deliver a consistent and seamless executive support experience across locations.

• Demonstrate strong troubleshooting and diagnostic skills across endpoint devices, operating systems, collaboration platforms, and enterprise technologies.

• Be comfortable operating in high-visibility, time-sensitive environments, exercising sound judgment and maintaining discretion when supporting senior leadership.

• Communicate clearly and effectively with a range of stakeholders, translating technical issues into actionable and understandable solutions.

• Be organized, detail-oriented, and able to manage multiple priorities with urgency and consistency.

What We're Looking For:

We are looking for someone who builds trusted partnerships with executives, assistants, and IT teams to deliver a seamless support experience, owning issues from intake through resolution. You combine strong technical expertise with a proactive service mindset that keeps leaders focused on their priorities, while staying calm under pressure, adapting quickly to changing needs, and exercising sound judgment in sensitive situations.

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This role is based in-person at our San Francisco office.

Responsibilities: Procure, maintain, and administer computers, networking equipment, and office technology Manage and optimize corporate software systems Oversee and enhance the Mobile Device Management (MDM) infrastructure Deploy and enforce robust security policies and procedures Provision and manage user accounts and permissions Provide prompt, effective technical support and troubleshoot complex issues Lead IT projects focused on endpoint management, security enhancements, and infrastructure improvements Deliver technical support and training on IT systems to staff (in-person and remotely)

Qualifications: 4+ years of hands-on IT systems administration experience Strong proficiency in macOS & GSuite environments Strong troubleshooting skills (MDM, Okta, Networking) Extensive experience with Okta and automation (Okta Workflows, bash/python is a bonus) Comprehensive understanding of cybersecurity principles and practices, including firewalls, encryption, and antivirus solutions Proven track record in managing IT projects, including system upgrades and new implementations Excellent communication and interpersonal skills

Nice to have: Experience with AWS, Tailscale Experience with international IT regulations and compliance

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$97.60 – $108.17 per hour • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

Employee Tech Experience (ETX) provides the technology and services that all OpenAI employees interact with throughout their journey with the company. Our goal is to create journeys that guide employees through all stages of their time at OpenAI. ETX is a team of includes IT Support, Logistics, System Operations, and ITAV.

About the Role

As Executive IT Support Lead you will build and lead a high-touch, white-glove IT support program for OpenAI’s executives. Your responsibilities include designing a program that grows with the changing needs of our executives as the company scales and providing direct IT support to our executives. You will have the opportunity to define how executive support operates with the support of everyone in IT to ensure our executives have the best, most secure technology.

We are looking for someone who has years of success providing the highest level of IT Support for executives at high-growth companies. You should be excellent at communication, troubleshooting, prioritization, coordination, and delegation. Your success in the role depends on your ability to build trust with executives and their business partners and with your peers in ETX and IT.

Responsibilities

• Defining “excellent” Executive IT Support. Bring the best of your knowledge and experience to OpenAI and grow Executive IT Support as the company scales. You will meet the executives and EBPs where they’re at to build the program to fit their needs.

• Acting as frontline Executive IT Support. You will be trusted with supporting our most senior leaders and their EBPs with all of their technology needs on their timeline. Clearly articulate issues, solutions, and timelines at the level of detail each stakeholder needs.

• Coordinating with IT and Security. Your team is here to support you while you support the executives. You will coordinate all needs with a broad team of professionals here to make sure you and the executives are successful and agile.

• Representing IT Excellence. You will help IT succeed by identifying emerging needs for our executives and helping IT proactively solve problems before they occur.

Requirements

• 8+ years of experience providing Executive IT Support with deep familiarity in the technical requirements of the C-suite in large, fast-paced, public companies.

• Strong technical experience in macOS and Windows, identity and device management (e.g. Azure AD, Jamf, Intune) and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.

• Excellent written and verbal communication skills, ensuring clarity and professionalism in all interactions.

• A strong attention to detail, consistently setting clear expectations and tracking all requests from end to end.

• A security-, and compliance-first mindset to ensure executive hardware and data remains safe.

• Discretion in handling sensitive information.

Workplace & Location

This role is based out of our San Francisco office and requires 5 days in office per week, with domestic and international travel required multiple times a month as needed.

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Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones.

We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience.

This role is the onsite IT lead in our Singapore office, serves as the regional lead for APAC IT support, requires 5 days in office per week, and offers relocation assistance to new employees.

**Key Responsibilities:"

• Act as IT Support: Serve as the senior-most onsite point of contact in Singapore for troubleshooting hardware, software, network, and collaboration issues, ensuring prompt and reliable resolution of employee requests.
• Lead APAC Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across APAC.
• Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workflows including device preparation, account readiness, access coordination, and day-one support.
• Drive AV and Event Readiness: Support conference rooms, executive meetings, events, and other high-visibility gatherings, ensuring workplace technology and AV systems are reliable.
• Manage Vendors and Equipment: Coordinate procurement, repairs, maintenance, inventory tracking, and device management practices to maintain secure, standardized, and scalable operations.
• Partner on Office Build and Workplace Technology: Work closely with Workplace Services, Security, and other stakeholders to support office growth, changes, and workplace technology readiness in Singapore.
• Improve Support Systems and Processes: Identify friction, improve documentation, build repeatable workflows, and introduce lightweight automation and scalable operational improvements across support, inventory, onboarding, and related IT processes.
• Provide Executive and White-Glove Support: Deliver thoughtful, high-touch support for executives and other critical stakeholders when needed.
• Collaborate across OpenAI: Communicate clearly with technical and non-technical partners, align stakeholders, and drive well-scoped initiatives without relying on formal authority.

**Requirements:"

• Strong technical expertise in macOS and working knowledge of Windows, along with identity and device management tools such as Azure AD, Jamf, and Intune.
• Hands-on experience with enterprise collaboration and productivity platforms such as Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
• Excellent written and verbal communication skills and can explain technical issues clearly to both technical and non-technical audiences.
• Experience leading or coordinating support work across multiple offices, stakeholder groups, or time zones.
• Track record of improving support operations through documentation, workflow design, automation, or lightweight scripting.
• Ability to manage vendors, inventory, procurement, and workplace technology operations with strong execution and attention to detail.
• Effective at cross-functional project management and can move initiatives forward through influence, organization, and follow-through.
• Customer-first mindset, sound operational judgment, and the ability to stay calm and effective in high-pressure support situations.
• Enjoy mentoring more junior teammates, supporting executives, and helping scale regional support practices.

**About OpenAI:"

OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About the Department

The Security team at Cloudflare is focused and committed to helping secure both Cloudflare and our customers. The Security Technology team works closely with the teams responsible for running and maintaining our global infrastructure and enterprise. Our mission is to secure the foundations of all Cloudflare production and enterprise systems.

About the Role

We are looking for an experienced security practitioner to help us in our mission to help build a better internet. As part of our team, you will be expected to:

Work with our engineering, IT, and infrastructure teams to secure the entire Cloudflare global network and enterprise Deploy and manage security tools that help address security risk at a global scale Collaborate with the Compliance team to ensure adherence to standards Ensure our global infrastructure is secure from all attacks, ranging from “script kiddies” to nation states

This role does currently require 1 day in-office a week.

Core Responsibilities:

Infrastructure & Tooling: Deploy and support critical infrastructure and security technologies globally. Risk Management: Perform risk reviews and evaluations of configurations to mitigate potential threats. Security Strategy: Secure Linux, MacOS, and Windows systems while implementing public cloud security best practices (GCP, Azure, etc.). Operational Excellence: Lead Proof of Concepts (PoC) for new security tooling and continuously improve security systems deployed to all of Cloudflare. Stakeholder Engagement: Build and nurture robust relationships with technical and non-technical stakeholders at all levels, translating complex situations into clear, actionable requirements.

AI Security Responsibilities:

AI Security Strategy: Support the development and implementation of security frameworks for the adoption of Artificial Intelligence and Machine Learning across the organization. Risk Assessment: Conduct security reviews of AI models, tools, and third-party integrations to identify and mitigate emerging risks. Governance & Compliance: Help establish and enforce guardrails for the safe use of AI technologies, ensuring alignment with corporate security policies. Threat Mitigation: Monitor and address vulnerabilities specific to AI-enabled systems and automated workflows.

Desirable Skills, Knowledge, and Experience:

Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related technical field (or equivalent practical experience). Experience: 7+ years of previous experience in cybersecurity (with a deep understanding of securing server infrastructure). Cloud Proficiency: Strong experience with public cloud security (GCP, Azure, etc.) and securing Google Workspace. Technical Skills: Programming experience in Python, Golang, or Bash. Knowledge of Infrastructure as Code such as Terraform and Ansible. Communication: Ability to navigate ambiguity and clearly communicate complex security requirements to stakeholders at all levels to drive alignment and decision-making. Endpoint Experience: Understanding how Linux, Windows and macOS systems work, how to secure them and deep understanding of Endpoint Detection and Response (EDR) functionalities

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.

Available Locations: Austin, TX or New York, NY or San Francisco, CA

Our Mission

The Security Response Team's mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture.

The Role

As a Director of Global SIRT, you'll refine security processes, focusing on operations and incident response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll lead a Global Security Response Team assessing critical security events through triage, cyber-attack analysis, scoping, containment, and forensics.

Responsibilities

• Vital leader of the Security Incident Response team overseeing all operations around the Globe.
• Incident Response Oversight: Providing oversight to security incidents from detection to resolution, continuously looking to improve rapid response capabilities.
• Team Optimization and Agile Learning: Ensure optimal staffing and resourcing, focusing on continuous skill development and career progression within an agile security environment.
• Resource and Vendor Management: Working with Security leadership to ensure tooling and resources are available to incident response teams.
• Performance Engineering: Guide team performance, ensuring adherence to established SOPs and best practices in security integration.
• Strategic Communication Protocols: Manage communication protocols during incidents, ensuring clarity and timeliness.
• Cross-Functional Collaboration: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.
• Continuous Process Improvement: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility.
• Strategic Leadership for Scalability: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs.
• Team Development in a Security-Focused Culture: Cultivate a high-performance team, enhancing capabilities through training and development.
• Incident Documentation and Process Automation: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes.
• Security Technology Management: Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines.
• KPI-Driven Performance Assessment: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness.
• On-Demand Operational Readiness: Maintain readiness for critical incident management outside standard hours, integrating on-call responsibilities.

Requirements

• Senior Information Security Experience: Possess over 7 years in relevant Information Security roles, with at least 5 years in leading incident response and/or security operations teams.
• Data Analytics and Data Science: Knowledge of or utilized advanced data science and analytics methodologies to meticulously compile statistics on trends and anomalies, facilitating efficient data organization, retrieval, and analysis, enabling the identification of patterns and irregularities within vast datasets.
• DevSecOps and CI/CD Implementation: Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines
• Security as Code Expertise: Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices
• Incident Response Automations: Designs software programs to identify, contain, eradicate, and remediate security issues including triage and investigation present within cloudflare infrastructure.
• Proactive Goal Management: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape.
• Team Mentorship and Development: Demonstrated capability in coaching and guiding junior team members, fostering a culture of continuous learning within a DevSecOps context.
• Technical Environment Mastery: In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices.
• Advanced Security Operations Insight: Extensive background in security operations, particularly in incident detection, response, investigation, and mitigation, within a continuous integration and deployment environment.
• Security Tool Proficiency: Adept with advanced tools like SIEM, SOAR, and EDR, utilizing them for effective anomaly detection and incident response in a DevSecOps setting.
• Programming and Scripting Skills: Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages.
• Effective Communication and Analytical Abilities: Excellent verbal and written communication skills, combined with robust problem-solving and independent judgment capabilities, vital for leading in a collaborative team environment.
• Incident Response Communication: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff, legal teams, and internal stakeholders.
• Leadership in Technical Team Growth: Track record of successfully managing, expanding, and steering technical teams, particularly in DevSecOps-oriented environments.
• Incident Response Function Building: Passion for creating and nurturing a dedicated Incident Response function from scratch, aligning it with modern security and deve

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You will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.

These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed.

A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.

Responsibilities:

• Install, configure, and maintain robot stations and related technical equipment on-site.
• Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
• Oversee network installations, including routers and cabling infrastructure.
• Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
• Establish and enforce safety protocols and usage guidelines for technical facilities.
• Provide hands-on support to remote engineers, performing physical changes and configurations as requested.
• Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
• Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
• Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
• Drive standardization and foster collaboration across different teams to achieve efficient facility usage.

Ideally you'd have:

• 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role.
• Proven track record of installing and maintaining server hardware and workstations.
• Experience configuring and troubleshooting network infrastructure and physical installation work.
• Experience coordinating shared resources or facilities, managing schedules and access.
• Familiarity with Linux, Windows and MacOS.
• Knowledge of Python/C++, scripting, and command line (cmd/bash) operations.
• Basic understanding of electrical systems for robot stations and equipment.
• Comfort with rapidly changing, fast-paced environments and a passion for finding solutions to complex physical infrastructure problems.
• Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
• A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
• Strong problem-solving, analytical, collaboration, and communication skills.

Nice to haves:

• Experience with robotics systems or automated equipment.
• Exposure to industrial charging systems or battery management systems.
• Prior experience in facility management or lab coordination.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions.

We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.

We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates.

We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws.

Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.

Please see our privacy policy for additional information.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 + Equity (USD hourly) Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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This is a mid-level individual contributor role. You'll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Responsibilities:

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience
• Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)
• Own on-site support for the Atlanta office:
• Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)
• Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed
• Manage office IT inventory (spares, loaners, adapters, cables)
• Coordinate vendor work and building IT needs as required
• Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege
• Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)
• Write and maintain documentation for standard operating procedures, how-tos, and common fixes
• Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume
• Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

Requirements:

• 3+ years of experience in IT Support / IT Operations (or equivalent practical experience)
• Strong working knowledge of macOS and Windows support in a corporate environment
• Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
• Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers
• Comfortable providing in-person support and communicating clearly with both technical and non-technical employees
• Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed
• Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice to Have:

• Experience with device management tooling (e.g., MDM, endpoint security tooling)
• Experience supporting identity and access management workflows (Okta or Entra ID)
• Conference room / A/V support experience (Zoom Rooms or similar)
• Scripting or automation experience sufficient to streamline repetitive tasks
• Experience supporting executives and high-priority stakeholders

Compensation:

• The estimated pay range for this role is $105,000 - $120,000, depending on experience and location.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Benefits:

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

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Responsibilities:

• Certifications like CISA, CRISC, CGEIT, Security+, CASP+, or similar are preferred.
• Drive continual improvement in processes, procedures, and automations to improve the quality and effectiveness of the team.
• Participate in a 24/7 on-call rotation performing security incident response.
• Commandeering security incidents and updating stakeholders.
• Identify and develop new detection use cases and optimize existing detections.
• Collaborate on technical directions and solutions with other teams.
• Research and analyze patterns in security events across X's global infrastructure.
• Identify, design, and lead threat hunting missions to quantify and reduce threats.
• Manage and support the log collection, security scanning, intrusion detection, and other security-related systems.
• Design and assist in the development of automation to reduce false positives and handle events automatically.
• Analyze the security posture of systems via testing and vulnerability impact analysis.

Basic Qualifications:

• 2+ years of relevant information security experience.
• Self-starter, can receive a task and execute with minimal supervision.
• Strong Python scripting skills for implementing security automation.
• Knowledge of networking and macOS, Windows, or Linux operating systems.
• Knowledge of cloud security fundamentals and practices (vendor agnostic).
• Experience managing and/or deploying security technology.
• Experience with building queries and dashboards for security monitoring.
• Knowledge of current threats and techniques and a desire to research and learn more.
• Experience with malware analysis, forensics, or penetration testing.
• Problem-solving skills or experience with troubleshooting.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Preferred Skills and Experience:

• Elastic / OpenSearch or similar platforms.
• Open Source security automation tooling.

Compensation and Benefits:

$180,000 - $440,000 USD. Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.

We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

Responsibilities

• Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.

• Become the primary investigator of complex integration-related bugs.

• Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.

• Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.

• Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.

• Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.

• Lead active incident management and post-incident learnings.

• Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.

• Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.

• Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.

• Monitor application performance and make recommendations to improve overall application proficiency.

• Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.

• Start leading and/or mentoring other production support engineers on a fast-growing team.

Requirements

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.

• A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.

• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.

• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.

• You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.

• Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.

• Strong experience with Windows, MacOS platforms, and VDI environments.

• Strong experience with integrations in Real-Time Communication Platforms:

• CRM (Salesforce, Zoho, Hubspot).

• API platforms (Zapier).

• Support (Zendesk, ServiceNow).

• Collaboration (MS Teams, Slack).

• Deep understanding of networks and networking issues.

• Understanding of HTTP and SIP error codes.

• Ability to connect the dots between logs from different parts of the backend.

Our Tech Stack

• Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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Your mission will be to package our AI capabilities into elegant desktop experiences that put unprecedented capabilities at users' fingertips. You will work with a talented team of engineers, researchers, and product specialists to design and implement key components that bridge our AI technology with intuitive user interfaces.

Join us in this exciting mission to transform how people engage with our AI technology and unlock new realms of human potential.

Today, our app is mostly web-based – but we’re eager to build the best possible version of Claude for macOS and Windows with a mix of both native and web technologies.

You might be a great fit for this role if you’re up for the challenge of learning multiple programming languages. We are more interested in strong engineers excited to learn new languages and technologies to build the best possible experience than we are looking for people with hands-on experience in Chromium, Electron, C++, or the various native macOS and Windows APIs.

We believe that strong engineers can learn whatever technology is best suited to build the best possible experience – and we understand that even the best engineers will have little experience with one of the operating systems and areas we’d like to invest in.

We’re looking for curious engineers excited to figure out, with us, what AI on the desktop could do.

Responsibilities:

• Develop and maintain the core infrastructure and features within Claude.ai and in our Electron-based desktop app using a typical web stack (TypeScript, React)

• Use native code (Rust, Swift, C++) to bring advanced features to the desktop app, connecting Claude to macOS and Windows

• Optimise application performance, memory usage, and startup time across platforms

• Design and build robust update mechanisms and deployment pipelines

• Create monitoring tools to track application performance and user experience

• Build a strong intuition for how advanced LLMs could be most useful on your computer, augmenting humans in their work

You may be a good fit if you have:

• Have 5+ years of experience as a software engineer, with strong emphasis on desktop application development

• Have practical experience with Electron and deep understanding of its architecture

• Possess strong JavaScript/TypeScript skills and experience with modern frontend frameworks

• Take a product-focused approach and care about building solutions that are robust, scalable, and easy to use

• Have experience with native module development in C++ to extend application capabilities

• Understand macOS and/or Windows platform-specific technologies and development patterns

• Have experience with cross-platform application packaging, code signing, and distribution

• Thrive in a fast-paced, collaborative environment and enjoy working closely with cross-functional teams

We’re working with a large number of technologies - and you might be an excellent candidate even if you’ve only worked with a subset of them. An ideal candidate may have never used Electron before but does have hands-on experience in working with Chromium’s C++. Similarly, a great candidate may have worked on Electron apps, but hasn’t used C++ or Swift before. We understand that even the best engineers will have more experience with some platforms than others.

Strong candidates may also have experience with:

• Experience working on and building operating systems, browsers, or deeply OS-integrated software (screensharing, video-calling, game engines, etc)

• Experience integrating and working with AI/ML models and understanding their capabilities

• Demonstrated success implementing cross-platform development strategies

• Vision for the future of AI-powered desktop applications and a drive to make that vision a reality

• Have experience with IPC (Inter-Process Communication) and security in desktop applications

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $320,000-$405,000 USD

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Key Responsibilities: Conduct red and purple team engagements simulating advanced threat actors across our cloud infrastructure, endpoints, and bare metal deployments. Penetration test specific, high-value deployments. Contribute to AI-assisted security testing tooling and workflows. Work cross-functionally with other security and engineering teams, particularly on AI-specific attack scenarios. Document and present findings to technical and executive audiences, translating attack narratives into actionable risk insights that inform security roadmaps.

Requirements: 5+ years of hands-on experience in red teaming and offensive security operations. Deep expertise in at least two of: macOS security, Linux Security, Cloud security (GCP/AWS/Azure), Kubernetes, CI/CD pipelines. Track record of discovering novel attack vectors and chaining vulnerabilities creatively. Experience conducting adversarial simulations against well-defended environments. Strong engineering skills (Python, Go, or similar). Ability to write clear findings that drive action, helping teams understand risk and prioritize fixes. Collaborative approach, working in close collaboration with the blue team.

Preferred Qualifications: Prior work at organizations with state actor threat models. Interest in AI safety and how security engineering contributes to responsible AI developments. Background testing AI/ML systems or agentic workflows. Familiarity with detection engineering and SIEM/EDR platforms from the defensive side. Experience with data center security or hardware-based attacks.

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You will set the technical direction, write code and ship tooling alongside your team, and build the culture and processes that allow the team to scale.

Corporate Security at Anthropic encompasses everything that protects our people, endpoints, networks, SaaS ecosystem, and corporate data,the full surface area outside of production infrastructure.

The scope is broad and the team is deliberately small, which means you'll need deep technical skills across multiple domains, strong judgment about where to invest, and a bias toward automation and engineering-driven solutions over manual process.

You'll report into Security leadership and partner closely with IT, Infrastructure Security, Detection & Response, and GRC teams.

This role is high-visibility and high-autonomy: you'll be expected to define the roadmap, make architectural decisions, and represent Corporate Security across the company.

Responsibilities:

Technical Leadership & Hands-on Engineering

• Own the security architecture, tooling, and controls for Anthropic's corporate environment end-to-end, including endpoint fleets (macOS, Windows, ChromeOS), campus and office networks, SaaS applications, mobile devices

• Design, build, and ship security automation, integrations, and internal tooling,including leveraging Claude and LLMs to accelerate security workflows

• Define and enforce security baselines, hardening standards, and configuration policies across all corporate platforms

• Define what it means to operate safely in an environment where AI agents act more like humans than actual humans

• Evaluate, select, deploy, and operate corporate security tools (EDR/XDR, MDM, ZTNA, CASB/SSPM, email security, DLP, browser security, etc.)

• Drive vulnerability management for corporate assets, including patch orchestration, risk-based prioritization, and exception management

• Lead security reviews of new SaaS adoptions, corporate infrastructure changes, and IT projects

People Leadership & Team Building

• Manage, mentor, and grow a purposefully lean team of Security Engineers; set clear expectations, run effective 1:1s, and create an environment where engineers do the best work of their careers

• Hire and build the team as scope expands,own the hiring bar and pipeline for Corporate Security Engineering roles

• Balance your own IC contributions with the team’s needs; know when to go deep on a problem yourself and when to delegate and coach

• Foster a culture of operational excellence, blameless incident review, and continuous improvement

Strategy & Cross-Functional Partnership

• Define and own the Corporate Security roadmap, aligning investments to Anthropic’s risk profile and growth trajectory

• Partner with IT Operations to ensure security is embedded in endpoint provisioning, network design, and SaaS lifecycle management

• Collaborate with Detection & Response on telemetry coverage, detection engineering, and incident handling for corporate-sourced events

• Partner with Infrastructure and Security Engineering teams to ensure security standards are consistent across all of Anthropic

• Communicate security posture, risks, and investment needs to Security leadership and cross-functional stakeholders clearly and persuasively

Requirements

• 8+ years of Security Engineering experience in a corporate/enterprise security domain (endpoint security, network security, SaaS security, identity, or a combination)

• 2+ years of experience managing or tech-leading a team of engineers, with a demonstrated track record of developing talent and shipping results through others

• Are a strong engineer who still writes code regularly,you can prototype a tool, write a detection, build an integration, or debug a complex configuration issue

• Have deep experience with macOS fleet security (this is our primary platform) and solid working knowledge of Windows and ChromeOS security

• Have hands-on experience deploying and operating EDR/XDR, MDM, ZTNA/zero trust, and identity security solutions at scale

• Understand modern SaaS security challenges: shadow IT, OAuth token sprawl, data exfiltration paths, SaaS-to-SaaS integrations, and SSPM/CASB tooling

• Can work independently with high autonomy, manage ambiguity, and make sound risk-based prioritization decisions in a fast-paced environment

• Have excellent communication skills and can translate complex security topics into clear recommendations for technical and non-technical audiences

Strong Candidates May Have

• Securing corporate environments at high-growth AI, cloud, or developer-tools companies

• Maturing a Corporate Security function from early stage, including defining scope, selecting the initial toolset, and hiring the founding team

• Advanced macOS security (system extensions, endpoint security framework, MDM profile engineering, Declarative Device Management)

• Network security architecture for hybrid/multi-office environments, including SD-WAN, ZTNA, DNS security, and network segmentation

• Browser security and isolation technologies (e.g., Island, Talon/Palo Alto, Chrome Enterprise)

• Proficiency in Python, Go, or similar languages for building security tooling and automation

• Experience leveraging LLMs/AI to augment security operations, build investigative tooling, or automate policy enforcement

• Familiarity with IaC (Terraform), CI/CD pipelines, and DevSecOps practices as they apply to corporate infrastructure management

• Mobile security for iOS/Android in a BYOD and corporate-managed device environment

• Data Loss Prevention (DLP) program design and implementation across endpoints, email, SaaS, and cloud storage

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

About the role: The IT Operations team keeps Anthropic running , we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Responsibilities

End-User Support

Triage and resolve issues across hardware, software, networking, and accounts , primarily through our ticketing system, with additional support via Slack and in-person Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations requiring cross-team coordination Participate in an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

Communicate clearly with users of all technical levels Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

Operational Improvement

Help streamline onboarding and other high-volume operations as the company scales Contribute to automation efforts Maintain and improve device management, identity, and access systems Assist with scripting (Bash, Python) to automate repetitive tasks

You may be a good fit if you

Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment Are an excellent communicator who genuinely enjoys helping people solve problems Have strong troubleshooting skills and are methodical, curious, and persistent Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android Have significant experience with Google Workspace administration Have experience with Slack administration , workspace management, permissions, and troubleshooting Have substantial experience supporting and administering additional SaaS tools Understand identity and access fundamentals , SSO, MFA, directory services Are familiar with MDM fundamentals and endpoint management concepts Have experience with basic scripting (Bash or Python) for automation Take ownership of problems and follow through until they're resolved Think beyond the immediate fix , you ask 'why did this happen?' and 'how do we prevent it?' Are organised enough to manage competing priorities without things falling through the cracks Propose solutions when you see a process that doesn't scale Are looking to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also

Be familiar with zero-trust security concepts and endpoint security tooling Have experience with networking basics , DNS, DHCP, VPNs, networking fundamentals Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) Have experience using AI tools to improve personal or team productivity

Location

This role is based in one of our offices (San Francisco or Seattle). There is a 4 day per week in office expectation. If you will be based out of the Seattle office we expect you to be in-office 5 days/week.

What Makes This Role Unique

You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts , you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialised teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support.

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply). Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritise tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts.

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes.

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Responsibilities include:

• Providing first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
• Troubleshooting and resolving basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
• Assisting users with software installations, account setups, and password resets.
• Logging, tracking, and documenting all service requests in the ticketing system, ensuring timely resolution or escalation.
• Escalating unresolved issues to Level 2 or specialized teams with detailed documentation.
• Maintaining and updating IT knowledge base articles and self-service wikis for common issues.
• Performing routine maintenance tasks, such as software updates and system backups, as directed.
• Assisting with onboarding new employees, including setting up workstations and accounts.
• Adhering to company IT policies, procedures, and security protocols.

Basic qualifications include:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Preferred skills and experience include:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes.

Compensation and benefits include:

• $90,000 - $110,000 + Equity (USD hourly).
• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Various other discounts and perks.

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Key responsibilities include:

• Providing second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnosing and resolving complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Managing and administering user accounts, permissions, and access controls in systems like Active Directory.
• Assisting with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitoring and maintaining IT systems, including performing patch management, updates, and basic server administration.
• Documenting and updating IT service tickets with detailed resolutions and escalating unresolved issues to Level 3 experts or specialized teams.
• Contributing to and maintaining IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Supporting IT projects, such as system upgrades, migrations, or new technology rollouts.
• Training and mentoring Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensuring compliance with company IT policies, security standards, and data protection protocols.

The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service.

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Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO.

We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA.

Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organisations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

We are looking for a talented individual to join the IT team to help with the growing needs in our Singapore office. As our first on-site IT team member, you'll be responsible for providing comprehensive IT support, managing endpoints, and administering systems.

About you:

• You are a systematic troubleshooter
• You like to work collaboratively and have fun
• You are customer service-oriented
• You conduct yourself with the utmost integrity and are security-minded

Tasks & Responsibilities:

• Build and configure endpoints and peripheral devices (such as printers, scanners, mobile devices) related to desktop infrastructure
• Facilitate IT onboarding and offboarding tasks
• Manage IT assets, vendors, and procurement
• Install, configure and maintain devices, providing regular maintenance to ensure optimal functionality
• Provide global remote support, supporting a “follow the sun” Service Desk operations
• Identify, log, troubleshoot, and resolve technical problems both locally and remotely
• Create and provide end-user training and documentation
• Create and update knowledge base articles and internal documentation.
• Collaborate with teams across multiple time zones
• Manage office networking
• Some domestic and international travel may be required

Basic Qualifications:

• 5+ years experience providing end user support to in-office employees as well as remote workers around the world
• Experience with Okta (or other identity provider) and Google Workspace administration
• Highly skilled in the Windows and macOS endpoint configuration and support
• Endpoint hardening and configuration management experience
• Conference and Audio Visual support experience
• System administration of endpoint systems and cloud-based applications (SaaS)
• Office networking
• Organized in nature, with great documentation and communication skills

Bonus Qualifications:

• Familiarity with Atlassian products Jira Software, Jira Service Desk, or Confluence administration
• Familiarity with Physical Security & Office Access Management systems

Additional Information

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.

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This is a senior individual contributor role responsible for end-to-end infrastructure ownership , spanning on-premises systems, cloud platforms, endpoint environments, identity services, and local engineering support.

The Staff Systems Administrator operates with significant independence, defining priorities, executing improvements, and ensuring operational resilience with minimal oversight.

This role requires a self-starter who can design, implement, support, and continuously improve infrastructure in a secure, performance-driven environment while also maintaining hands-on ownership of end-user systems and service delivery.

You will function as the accountable infrastructure lead for your environment, ensuring it remains secure, compliant, scalable, and highly available , while continuing to deliver responsive support to engineering and business teams.

Infrastructure Ownership (On-Prem & Cloud):

• Own and operate on-premises and cloud infrastructure, including servers, virtualization, storage, identity platforms, and core enterprise services.

• Administer Azure/AWS environments, ensuring availability, performance, monitoring, backup, and disaster recovery readiness.

• Maintain secure system configurations, patching, vulnerability remediation, and infrastructure hardening.

• Operate effectively within a controlled, security-sensitive environment with segmented systems and defined access boundaries.

• Identify risks and independently drive modernization, scalability, and resilience improvements.

Identity, Security & Operational Excellence:

• Administer Active Directory and Entra ID (Azure AD), enforcing role-based access and secure configuration standards.

• Ensure compliance with internal controls, documentation requirements, and audit readiness expectations.

• Own IT asset lifecycle management, vendor coordination, licensing oversight, and operational reporting.

• Contribute infrastructure patterns and operational standards that can scale across similar environments.

End-User & Engineering Support:

• Provide hands-on support across Windows, macOS, and Linux endpoints, including advanced troubleshooting and escalation management.

• Lead onboarding and offboarding processes, including device provisioning, access configuration, and endpoint compliance validation.

• Support engineering systems, lab environments, and secure connectivity needs.

• Remove operational IT friction so engineers and business teams remain focused on mission delivery.

Required qualifications:

• 12+ years of experience in systems administration, enterprise IT operations, or infrastructure engineering.

• Demonstrated experience independently owning and operating IT infrastructure in complex environments.

• Strong hands-on expertise across:

• Windows, macOS, and Linux systems

• Server administration and virtualization

• Cloud platforms (Azure and/or AWS)

• Identity platforms (Active Directory, Azure AD / Entra ID)

• Experience managing infrastructure in segmented, regulated, or security-sensitive environments.

• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewall concepts).

• Experience with endpoint management platforms (Intune, Jamf, or equivalent).

• Experience implementing backup, disaster recovery, and monitoring solutions.

• Strong documentation discipline and operational rigor.

• Proven ability to work with minimal supervision and drive outcomes independently.

Preferred qualifications:

• Experience supporting engineering, R&D, or defense-oriented teams.

• Experience operating in startup or high-growth environments.

• Familiarity with DevOps tooling (Azure DevOps, GitHub, CI/CD environments).

• Scripting or automation experience (PowerShell, Bash, Python).

• Experience supporting air-gapped or isolated infrastructure environments.

• ITIL knowledge or certifications.

• Relevant industry certifications (Microsoft, AWS, VMware, CompTIA, etc.).

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The Systems Administrator will report administratively to local India leadership while receiving functional direction, priorities, and technical oversight from U.S. Enterprise IT. The ideal candidate is a service-oriented generalist who combines strong hands-on technical skills with operational discipline and a security-first mindset.

Service Delivery & End User Support: Serve as the primary IT support contact for AI Hive India employees. Provide hands-on troubleshooting for hardware, software, and connectivity issues. Manage onboarding and offboarding, including: Device imaging and provisioning Account setup and access configuration Endpoint compliance validation Deliver high-quality, responsive customer service and maintain accurate documentation.

Hardware Build & Provisioning: Image, configure, and deploy laptops (Windows, macOS, Linux). Build and configure local servers as required Maintain spare inventory and coordinate hardware replacements. Support hardware refresh cycles and large-scale rollouts. Coordinate with vendors for procurement, warranty, and repairs.

IT Asset & Lifecycle Management: Own local IT asset lifecycle management from procurement through retirement. Maintain accurate inventory tracking and compliance documentation. Ensure software license compliance and audit readiness. Generate reports as required for operational and compliance needs.

Engineering Environment Support: Provide Linux workstation and engineering endpoint support. Support development-related hardware and lab environments. Assist with secure connectivity used by engineering teams. Proactively resolve IT issues impacting developer productivity. Ensure engineering staff are not burdened with operational IT responsibilities.

Projects & Cross-Functional Collaboration: Execute work plans and priorities defined by U.S. CIO and Enterprise Operations. Coordinate effectively across time zones. Contribute to infrastructure models that can be replicated across additional entities.

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Your scope includes hands-on support for endpoints, SaaS applications, onboarding and offboarding processes, systems automation, and compliance-aligned IT operations. You will partner closely with teams across IT Support, Infrastructure, Security, Compliance, and the broader business to continuously improve how IT enables productivity and scale at Omada.

The ideal candidate will have 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment. You will have deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent), strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk, and familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation.

You will consistently deliver high-quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration. You will demonstrate ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity. You will play a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes.

You will contribute meaningfully to audit-aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation. You will take ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment.

You will drive improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement. You will collaborate cross-functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non-technical stakeholders.

You will balance day-to-day support work with small project execution and proactive system maintenance. You will demonstrate a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers. You will apply an AI-first mindset to explore opportunities for efficiency and enhanced user support experiences.

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As a Security Researcher, you'll play a pivotal role in safeguarding these innovations by anticipating, identifying, and mitigating risks before they materialize. This isn't just about finding vulnerabilities; it's about shaping the future of secure AI by embedding an attacker's mindset into everything we build.

You'll work at the intersection of offensive security, AI safety, and product development, collaborating with cross-functional teams to harden our systems against evolving threats. Your expertise will directly influence how we design, deploy, and protect our most critical assets , ensuring our agents remain resilient, trustworthy, and ahead of adversaries.

Key responsibilities include:

• Proactively hunting for vulnerabilities in the interactions between our agentic applications, cloud infrastructure, and foundational models, with a focus on realistic, high-impact attack vectors.

• Designing and executing red and purple team exercises, simulating sophisticated adversarial scenarios to stress-test our defenses and refine our detection capabilities.

• Partnering with defensive teams to translate offensive insights into actionable improvements, from detection engineering to incident response.

• Conducting in-depth penetration testing across our product suite, including AI-driven workflows, custom infrastructure, and user-facing interfaces.

• Building and automating offensive tooling to scale your impact, leveraging cutting-edge techniques to stay ahead of emerging threats.

• Communicating findings with clarity and conviction, ensuring technical and non-technical stakeholders understand risks and prioritize mitigations effectively.

• Shaping Mistral AI's security strategy by contributing attacker-informed perspectives to threat modeling, risk assessment, and architectural decisions.

We're looking for someone with 7+ years of offensive security experience, deep knowledge of AI/ML security risks, and hands-on experience assessing modern technology stacks. A builder's mindset, strong intuition for trust boundaries, and outstanding communication skills are also essential.

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This is a hands-on role with real ownership, and plenty of room to grow. As an IT Specialist, you'll manage onboarding and offboarding workflows, serve as the first point of contact for IT support requests, maintain device inventory, administer SaaS tools, and support IT security initiatives.

You'll work closely with Finance and HR on procurement, software renewals, and budget tracking for IT spend. You'll also identify gaps in our tooling or workflows and propose practical improvements.

We're looking for someone with 3–5 years of experience in IT support, systems administration, or a similar role. You should have a solid working knowledge of macOS and Windows environments, as well as hands-on experience with Google Workspace administration.

You'll be comfortable working independently in a remote-first, async environment and have strong troubleshooting instincts. You'll also have clear written communication skills and be able to document your work for a non-technical audience.

Experience at a fast-growing startup or fintech company is a plus, but not required.

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Flow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.

Responsibilities

End-User Hardware Support

• Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals

• Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed

• Coordinate warranty repairs and loaner equipment logistics across properties

• Maintain accurate hardware inventory records and asset tags for all managed devices

• Image and configure new devices using established MDM processes (Intune / JAMF)

Flow Software and SaaS Support

• Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications

• Assist users with login, access, and workflow issues within Flow's SaaS environment

• Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation

• Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one

• Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)

HR Partnership and Staff Onboarding

• Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day

• Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee

• For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT

• Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay

• Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness

On-Site Infrastructure and Networking

• Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations

• Support structured cabling patching, switch port assignments, and AP reboots under IT guidance

• Assist with AV equipment support in conference rooms and common areas

• Maintain organized and labeled IT closets and network equipment at each property

Ticketing and Documentation

• Log, track, and resolve support requests through the IT ticketing system with thorough notes

• Document resolutions and contribute to the internal IT knowledge base

• Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken

• Provide regular on-site status updates and communicate maintenance windows to property managers

Work Location

• This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available

• The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)

• Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations

Ideal Background

• 1–4 years of IT support or help desk experience in a professional environment

• Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting

• Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals

• Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)

• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals

• Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)

• Valid Florida driver's license with a clean driving record and reliable transportation

• Ability to work independently across multiple sites with minimal direct supervision

• Strong verbal communication skills with non-technical end users

Preferred Qualifications

• CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)

• Experience with endpoint management platforms: Microsoft Intune or JAMF

• Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets

• Exposure to SSO, MFA enrollment, and basic identity management workflows

• Experience supporting hospitality, real estate, or property management environments

• Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks

• Experience with structured cabling, switch patching, or AV support

Other Requirements

• Must be able to lift and carry IT equipment up to 50 lbs

• Comfortable working in server rooms, IT closets, and under desks as needed

• Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL

• Must report to Flow HQ at the start of each workday

• Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance

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You will work closely with our global infrastructure and support team to manage SaaS applications with a Modern Workplace focus (e.g. Azure AD/Entra ID, Intune Mobile Device Management, and Office 365). You will be self-motivated, eager to learn and develop new skills, and possess excellent communication skills.

Key responsibilities include:

• Managing IT support requests by creating, prioritizing, and escalating support tickets
• Collaborating with the UK IT team to develop processes, systems, and applications
• Creating detailed technical documentation and user documentation
• Serving as the primary contact for local IT vendors
• Monitoring local IT security implementation, compliance, and budget planning
• Planning and executing infrastructure migrations (e.g. from on-premises to SharePoint Online)

Requirements:

• Excellent German and English language skills in both written and spoken form
• Ability to communicate technical issues in both languages to non-technical users
• Experience with Office 365 (Teams, SharePoint, Exchange Online)
• Experience with Azure AD/Entra ID security
• Experience with MDM device and configuration management (preferably Microsoft Intune)
• Experience with Windows Desktop and Server
• Troubleshooting of operating system and software

Experience in at least two of the following areas is also required:

• ERP systems (e.g. SAP, Navision, Comarch, Netsuite)
• Network troubleshooting (DHCP, DNS, TCP/IP, etc.)
• Administration of Confluence & Jira
• Fundament knowledge in PowerShell for automation and administration
• SharePoint implementation, development, and management
• Windows Active Directory
• Zero-Touch Deployment (Autopilot & ABM)
• Deep understanding of Hyper-V and virtualization
• MacOS troubleshooting
• Apple MDM
• SSO/SAML configuration
• KI/Copilot integration and development
• Zero-Trust architecture

If you are a team player who can work well in a dynamic environment with a focus on collaboration and a positive attitude, we encourage you to apply. We offer a range of benefits, including flexible working hours, a healthy work-life balance, and opportunities for professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in joining our team, please submit your application, including your salary expectations and availability for an interview.

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We're looking for desktop app engineers to join our Claude product team and help build native applications that harness the transformative power of advanced language models. Your mission will be to package our AI capabilities into elegant desktop experiences that put unprecedented capabilities at users' fingertips.

Responsibilities:

• Develop and maintain the core infrastructure and features within Claude.ai and in our Electron-based desktop app using a typical web stack (TypeScript, React)
• Use native code (Rust, Swift, C++) to bring advanced features to the desktop app, connecting Claude to macOS and Windows
• Optimise application performance, memory usage, and startup time across platforms
• Design and build robust update mechanisms and deployment pipelines
• Create monitoring tools to track application performance and user experience

You may be a good fit if you have:

• Have 5+ years of experience as a software engineer, with strong emphasis on desktop application development
• Have practical experience with Electron and deep understanding of its architecture
• Possess strong JavaScript/TypeScript skills and experience with modern frontend frameworks
• Take a product-focused approach and care about building solutions that are robust, scalable, and easy to use

Strong candidates may also have experience with:

• Experience working on and building operating systems, browsers, or deeply OS-integrated software (screensharing, video-calling, game engines, etc)
• Experience integrating and working with AI/ML models and understanding their capabilities
• Demonstrated success implementing cross-platform development strategies

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate.

Annual Salary:

$320,000 - $405,000USD

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Team

The Security Engineering team's mission is to safeguard our AI systems and maintain the trust of our users and society at large. Whether we're developing critical security infrastructure, building secure development practices, or partnering with our research and product teams, we are committed to operating as a world-class security organisation and keeping the safety and trust of our users at the forefront of everything we do.

What You'll Do:

• Conduct red and purple team engagements simulating advanced threat actors across our cloud infrastructure, endpoints and bare metal deployments.
• Penetration test specific, high value deployments.
• Contribute to AI-assisted security testing tooling and workflows.
• Work cross functionally with other security and engineering teams, particularly on AI-specific attack scenarios.
• Document and present findings to technical and executive audiences, translating attack narratives into actionable risk insights that inform security roadmaps.

Who You Are:

• 5+ years of hands-on experience in red teaming and offensive security operations.
• Deep expertise in at least two of: macOS security, Linux Security, Cloud security (GCP/AWS/Azure), Kubernetes, CI/CD pipelines.
• Track record of discovering novel attack vectors and chaining vulnerabilities creatively.
• Experience conducting adversarial simulations against well-defended environments.
• Strong engineering skills (Python, Go, or similar).
• Ability to write clear findings that drive action, helping teams understand risk and prioritise fixes.
• Collaborative approach, working in close collaboration with the blue team.

Strong candidates may also have experience with:

• Prior work at organisations with state actor threat models.
• Interest in AI safety and how security engineering contributes to responsible AI developments.
• Background testing AI/ML systems or agentic workflows.
• Familiarity with detection engineering and SIEM/EDR platforms from the defensive side.
• Experience with data centre security or hardware-based attacks.

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional relocation assistance, and a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

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We’re looking for a Security Engineering Lead to own and drive Anthropic’s Corporate Security programme. This is a player-coach Tech Lead Manager (TLM) role: you’ll be both the most senior technical individual contributor on corporate security and the people leader for a lean, high-impact team of Security Engineers.

Corporate Security at Anthropic encompasses everything that protects our people, endpoints, networks, SaaS ecosystem, and corporate data—the full surface area outside of production infrastructure. The scope is broad and the team is deliberately small, which means you’ll need deep technical skills across multiple domains, strong judgment about where to invest, and a bias toward automation and engineering-driven solutions over manual process.

You’ll report into Security leadership and partner closely with IT, Infrastructure Security, Detection & Response, and GRC teams. This role is high-visibility and high-autonomy: you’ll be expected to define the roadmap, make architectural decisions, and represent Corporate Security across the company.

Responsibilities:

Technical Leadership & Hands-on Engineering

• Own the security architecture, tooling, and controls for Anthropic’s corporate environment end-to-end, including endpoint fleets (macOS, Windows, ChromeOS), campus and office networks, SaaS applications, mobile devices
• Design, build, and ship security automation, integrations, and internal tooling—including leveraging Claude and LLMs to accelerate security workflows
• Define and enforce security baselines, hardening standards, and configuration policies across all corporate platforms
• Define what it means to operate safely in an environment where AI agents act more like humans than actual humans
• Evaluate, select, deploy, and operate corporate security tools (EDR/XDR, MDM, ZTNA, CASB/SSPM, email security, DLP, browser security, etc.)
• Drive vulnerability management for corporate assets, including patch orchestration, risk-based prioritization, and exception management
• Lead security reviews of new SaaS adoptions, corporate infrastructure changes, and IT projects

People Leadership & Team Building

• Manage, mentor, and grow a purposefully lean team of Security Engineers; set clear expectations, run effective 1:1s, and create an environment where engineers do the best work of their careers
• Hire and build the team as scope expands—own the hiring bar and pipeline for Corporate Security Engineering roles
• Balance your own IC contributions with the team’s needs; know when to go deep on a problem yourself and when to delegate and coach
• Foster a culture of operational excellence, blameless incident review, and continuous improvement

Strategy & Cross-Functional Partnership

• Define and own the Corporate Security roadmap, aligning investments to Anthropic’s risk profile and growth trajectory
• Partner with IT Operations to ensure security is embedded in endpoint provisioning, network design, and SaaS lifecycle management
• Collaborate with Detection & Response on telemetry coverage, detection engineering, and incident handling for corporate-sourced events
• Partner with Infrastructure and Security Engineering teams to ensure security standards are consistent across all of Anthropic
• Communicate security posture, risks, and investment needs to Security leadership and cross-functional stakeholders clearly and persuasively

You may be a good fit if you:

• Have 8+ years of Security Engineering experience in a corporate/enterprise security domain (endpoint security, network security, SaaS security, identity, or a combination)
• Have 2+ years of experience managing or tech-leading a team of engineers, with a demonstrated track record of developing talent and shipping results through others
• Are a strong engineer who still writes code regularly—you can prototype a tool, write a detection, build an integration, or debug a complex configuration issue
• Have deep experience with macOS fleet security (this is our primary platform) and solid working knowledge of Windows and ChromeOS security
• Have hands-on experience deploying and operating EDR/XDR, MDM, ZTNA/zero trust, and identity security solutions at scale
• Understand modern SaaS security challenges: shadow IT, OAuth token sprawl, data exfiltration paths, SaaS-to-SaaS integrations, and SSPM/CASB tooling
• Can work independently with high autonomy, manage ambiguity, and make sound risk-based prioritization decisions in a fast-paced environment
• Have excellent communication skills and can translate complex security topics into clear recommendations for technical and non-technical audiences

Strong candidates may have:

• Securing corporate environments at high-growth AI, cloud, or developer-tools companies
• Maturing a Corporate Security function from early stage, including defining scope, selecting the initial toolset, and hiring the founding team
• Advanced macOS security (system extensions, endpoint security framework, MDM profile engineering, Declarative Device Management)
• Network security architecture for hybrid/multi-office environments, including SD-WAN, ZTNA, DNS security, and network segmentation
• Browser security and isolation technologies (e.g., Island, Talon/Palo Alto, Chrome Enterprise)
• Proficiency in Python, Go, or similar languages for building sec

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Responsibilities

End-User Support

• Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

• Communicate clearly with users of all technical levels
• Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
• Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

Operational Improvement

• Help streamline onboarding and other high-volume operations as the company scales
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Assist with scripting (Bash, Python) to automate repetitive tasks

You may be a good fit if you

• Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Have strong troubleshooting skills and are methodical, curious, and persistent
• Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
• Have significant experience with Google Workspace administration
• Have experience with Slack administration — workspace management, permissions, and troubleshooting
• Have substantial experience supporting and administering additional SaaS tools
• Understand identity and access fundamentals — SSO, MFA, directory services
• Are familiar with MDM fundamentals and endpoint management concepts
• Have experience with basic scripting (Bash or Python) for automation
• Take ownership of problems and follow through until they're resolved
• Think beyond the immediate fix — you ask 'why did this happen?' and 'how do we prevent it?'
• Are organised enough to manage competing priorities without things falling through the cracks
• Propose solutions when you see a process that doesn't scale
• Are looking to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also

• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience using AI tools to improve personal or team productivity

Location

This role is based in one of our offices (San Francisco, Seattle or New York). We expect you to be in-office 4 days per week during your first few months, with the opportunity to work remotely up to 2 days per week after that. If you will be based out of the Seattle office we expect you to be in-office 5 days/week.

What Makes This Role Unique

You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts — you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.

Deadline to apply:

None. Applications will be reviewed on a rolling basis.

Salary

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$170,000 - $230,000USD

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About the Team

Within the OpenAI Security organization, our IT team works to ensure our team of researchers, engineers, and staff have the tools they need to work comfortably, securely, and with minimal interruptions. As an Enterprise Security Engineer, you will work in a highly technical and employee-focused environment.

Our IT team is a small and nimble team, where you’ll have the opportunity to dive into a wide breadth of areas and build from the ground up. We’re well supported and well resourced, and have a mandate to deliver a world-class enterprise security program to our teams.

About the Role

As an Enterprise Security Engineer, you will be responsible for implementing and managing the security of OpenAI's internal information systems’ infrastructure and processes. You will work closely with our IT and Security teams to develop security capabilities, enforce security policies, and monitor internal systems for security threats.

This role is open to remote employees, or relocation assistance is available to Seattle.

In this role, you will:

• Develop and implement security measures to protect our company's information assets against unauthorized access, disclosure, or misuse.

• Monitor internal and external systems for security threats and respond to alerts.

• Contribute to and enforce our company's IT and Security policies and procedures.

• Work closely with our IT department to harden our infrastructure using best practices in AzureAD, GSuite, Github, and other SaaS tooling.

• Advise our employees on best practices for maintaining the security of their endpoints, and office AV and network infrastructure.

• Devise novel sharing controls and associated monitoring to protect company data, including intelligent groups management, Data Loss Prevention (DLP) and other security controls as appropriate.

• Employ forward-thinking models like “secure by default” and “zero trust” to create sustainably secure environments for knowledge workers and developers.

• Identify and remediate vulnerabilities in our internal systems, adhering to best practices for data security.

• Use our own AI-driven models to develop systems for improved security detection and response, data classification, and other security-related tasks.

• Educate employees on the importance of data security, and advise them on best practices for maintaining a secure environment.

• Contribute to OpenAI's endpoint and cloud security roadmaps by staying up to date with the latest security threats, and making recommendations for improving our security posture.

You might thrive in this role if you have:

• Experience in protecting and managing macOS fleets.

• Experience deploying and managing endpoint security solutions (e.g. management frameworks, EDR tools).

• Experience with public cloud service providers (e.g. Amazon AWS, Microsoft Azure).

• Experience with identity and access management frameworks and protocols, including SAML, OAUTH, and SCIM.

• Experience with e-mail security protocols (e.g. SPF, DKIM, DMARC) and controls.

• Intermediate or advanced proficiency with a scripting language (e.g. Python, Bash, or similar).

• Knowledge of modern adversary tactics, techniques, and procedures.

• Ability to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts for risk reduction.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of human

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Location

Seattle

Employment Type

Full time

Location Type

On-site

Department

IT

Compensation

• $52.88 per hour • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

About the Role

As a Frontline IT Support Specialist, you’ll be the first point of contact in our helpdesk for hardware, software, and network issues. You’ll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone.

This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.

In this role, you will:

• Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.

• Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.

• Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.

You might thrive in this role if you:

• Bring strong technical expertise in macOS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.

• Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.

• Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.

• Show precision and attention to detail in your work, consistently delivering high-quality results.

• Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Enterprise Security Engineer

Location

San Francisco

Employment Type

Full time

Department

IT

Compensation

• San Francisco $325K • Offers Equity
• Remote $260K – $292.5K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance related bonus for eligible employees and benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Within the OpenAI Security organization, our IT team works to ensure our team of researchers, engineers, and staff have the tools they need to work comfortably, securely, and with minimal interruptions. As an Enterprise Security Engineer, you will work in a highly technical and employee-focused environment.

Our IT team is a small and nimble team, where you’ll have the opportunity to dive into a wide breadth of areas and build from the ground up. We’re well supported and well resourced, and have a mandate to deliver a world-class enterprise security program to our teams.

About the Role

As an Enterprise Security Engineer, you will be responsible for implementing and managing the security of OpenAI's internal information systems’ infrastructure and processes. You will work closely with our IT and Security teams to develop security capabilities, enforce security policies, and monitor internal systems for security threats.

In this role, you will:

• Develop and implement security measures to protect our company's information assets against unauthorized access, disclosure, or misuse.

• Designing and operating security controls aligned to compliance frameworks, such as: SOX (Sarbanes-Oxley), SOC 2 Type II, ISO 27001, NIST CSF.

• Creating, optimizing, and delivering audit artifacts to security auditors.

• Contribute to and enforce OpenAI’s IT and Security policies and procedures.

• Monitor internal and external systems for security threats and respond to alerts.

• Contribute to and enforce our company's IT and Security policies and procedures.

• Work closely with our IT department to harden our infrastructure using best practices in AzureAD, GSuite, Github, and other SaaS tooling.

• Advise our employees on best practices for maintaining the security of their endpoints, and office AV and network infrastructure.

• Devise novel sharing controls and associated monitoring to protect company data, including intelligent groups management, Data Loss Prevention (DLP) and other security controls as appropriate.

• Employ forward-thinking models like “secure by default” and “zero trust” to create sustainably secure environments for knowledge workers and developers.

• Identify and remediate vulnerabilities in our internal systems, adhering to best practices for data security.

• Use our own AI-driven models to develop systems for improved security detection and response, data classification, and other security-related tasks.

• Educate employees on the importance of data security, and advise them on best practices for maintaining a secure environment.

• Contribute to OpenAI's endpoint and cloud security roadmaps by staying up to date with the latest security threats, and making recommendations for improving our security posture.

You might thrive in this role if you have:

• Experience in protecting and managing macOS fleets.

• Experience deploying and managing endpoint security solutions (e.g. management frameworks, EDR tools).

• Experience with public cloud service providers (e.g. Amazon AWS, Microsoft Azure).

• Experience with identity and access management frameworks and protocols, including SAML, OAUTH, and SCIM.

• Experience with e-mail security protocols (e.g. SPF, DKIM, DMARC) and controls.

• Intermediate or advanced proficiency with a scripting language (e.g. Python, Bash, or similar).

• Knowledge of modern adversary tactics, techniques, and procedures.

• Ability to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts for risk reduction.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and security in mind.

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Enterprise Security Engineer

Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

IT

Compensation

• San Francisco$230K – $325K • Offers Equity
• Remote$260K – $292.5K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance related bonus for eligible employees and benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Within the OpenAI Security organization, our IT team works to ensure our team of researchers, engineers, and staff have the tools they need to work comfortably, securely, and with minimal interruptions. As an Enterprise Security Engineer, you will work in a highly technical and employee-focused environment.

Our IT team is a small and nimble team, where you’ll have the opportunity to dive into a wide breadth of areas and build from the ground up. We’re well supported and well resourced, and have a mandate to deliver a world-class enterprise security program to our teams.

About the Role

As an Enterprise Security Engineer, you will be responsible for implementing and managing the security of OpenAI's internal information systems’ infrastructure and processes. You will work closely with our IT and Security teams to develop security capabilities, enforce security policies, and monitor internal systems for security threats.

This role is open to remote employees, or relocation assistance is available to San Francisco.

In this role, you will:

• Develop and implement security measures to protect our company's information assets against unauthorized access, disclosure, or misuse.

• Monitor internal and external systems for security threats and respond to alerts.

• Contribute to and enforce our company's IT and Security policies and procedures.

• Work closely with our IT department to harden our infrastructure using best practices in AzureAD, GSuite, Github, and other SaaS tooling.

• Advise our employees on best practices for maintaining the security of their endpoints, and office AV and network infrastructure.

• Devise novel sharing controls and associated monitoring to protect company data, including  intelligent groups management, Data Loss Prevention (DLP) and other security controls as appropriate.

• Employ forward-thinking models like “secure by default” and “zero trust” to create sustainably secure environments for knowledge workers and developers.

• Identify and remediate vulnerabilities in our internal systems, adhering to best practices for data security.

• Use our own AI-driven models to develop systems for improved security detection and response, data classification, and other security-related tasks.

• Educate employees on the importance of data security, and advise them on best practices for maintaining a secure environment.

• Contribute to OpenAI's endpoint and cloud security roadmaps by staying up to date with the latest security threats, and making recommendations for improving our security posture.

You might thrive in this role if you have:

• Experience in protecting and managing macOS fleets.

• Experience deploying and managing endpoint security solutions (e.g. management frameworks, EDR tools).

• Experience with public cloud service providers (e.g. Amazon AWS, Microsoft Azure).

• Experience with identity and access management frameworks and protocols, including SAML, OAUTH, and SCIM.

• Experience with e-mail security protocols (e.g. SPF, DKIM, DMARC) and controls.

• Intermediate or advanced proficiency with a scripting language (e.g. Python, Bash, or similar).

• Knowledge of modern adversary tactics, techniques, and procedures.

• Ability to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts for risk reduction.

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About the Team

Within the OpenAI Security organization, our IT team works to ensure our team of researchers, engineers, and staff have the tools they need to work comfortably, securely, and with minimal interruptions. As an Enterprise Security Engineer, you will work in a highly technical and employee-focused environment.

Our IT team is a small and nimble team, where you’ll have the opportunity to dive into a wide breadth of areas and build from the ground up. We’re well supported and well resourced, and have a mandate to deliver a world-class enterprise security program to our teams.

About the Role

As an Enterprise Security Engineer, you will be responsible for implementing and managing the security of OpenAI's internal information systems’ infrastructure and processes. You will work closely with our IT and Security teams to develop security capabilities, enforce security policies, and monitor internal systems for security threats.

Responsibilities

• Develop and implement security measures to protect our company's information assets against unauthorized access, disclosure, or misuse.

• Monitor internal and external systems for security threats and respond to alerts.

• Contribute to and enforce our company's IT and Security policies and procedures.

• Work closely with our IT department to harden our infrastructure using best practices in AzureAD, GSuite, Github, and other SaaS tooling.

• Advise our employees on best practices for maintaining the security of their endpoints, and office AV and network infrastructure.

• Devise novel sharing controls and associated monitoring to protect company data, including intelligent groups management, Data Loss Prevention (DLP) and other security controls as appropriate.

• Employ forward-thinking models like “secure by default” and “zero trust” to create sustainably secure environments for knowledge workers and developers.

• Identify and remediate vulnerabilities in our internal systems, adhering to best practices for data security.

• Use our own AI-driven models to develop systems for improved security detection and response, data classification, and other security-related tasks.

• Educate employees on the importance of data security, and advise them on best practices for maintaining a secure environment.

• Contribute to OpenAI's endpoint and cloud security roadmaps by staying up to date with the latest security threats, and making recommendations for improving our security posture.

Requirements

• Experience in protecting and managing macOS fleets.

• Experience deploying and managing endpoint security solutions (e.g. management frameworks, EDR tools).

• Experience with public cloud service providers (e.g. Amazon AWS, Microsoft Azure).

• Experience with identity and access management frameworks and protocols, including SAML, OAUTH, and SCIM.

• Experience with e-mail security protocols (e.g. SPF, DKIM, DMARC) and controls.

• Intermediate or advanced proficiency with a scripting language (e.g. Python, Bash, or similar).

• Knowledge of modern adversary tactics, techniques, and procedures.

• Ability to empathize and collaborate with colleagues, independently manage and run projects, and prioritize efforts for risk reduction.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Salary

• San Francisco: $325K

• Remote: $260K – $292.5K

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws.

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Offensive Security Engineer, Agent Security

Location

San Francisco; New York City; Remote - US; Seattle; Washington, DC

Employment Type

Full time

Department

Security

Compensation

• San Francisco, Seattle, New York$347K – $490K • Offers Equity
• Zone A$312.3K – $490K • Offers Equity
• Zone B$277.6K – $490K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture.

About the Role

We're seeking an exceptional Principal-level Offensive Security Engineer to challenge and strengthen OpenAI's security posture. This role isn't your typical red team job - it's an opportunity to engage broadly and deeply, craft innovative attack simulations, collaborate closely with defensive teams, and influence strategic security improvements across the organization.

You'll have the chance to not only find vulnerabilities but actively drive their resolution, automate offensive techniques with cutting-edge technologies, and use your unique attacker perspective to shape our security strategy.

This role will be primarily focused on continuously testing our agent powered products like codex and operator. These systems are uniquely valuable targets because they’re rapidly evolving, have access to perform sensitive actions on behalf of users, and have large, diverse attack surfaces. You will play a crucial role in securing our agents by hunting for realistic vulnerabilities that emerge from the interactions between the applications, infrastructure, and models that power them.

In this role you will:

• Continuously hunt for vulnerabilities in the interactions between the applications, infrastructure, and models that power our agentic products.

• Conduct open-scope red and purple team operations, simulating realistic attack scenarios.

• Collaborate proactively with defensive security teams to enhance detection, response, and mitigation capabilities.

• Perform comprehensive penetration testing on our diverse suite of products.

• Leverage advanced automation and OpenAI technologies to optimize your offensive security work.

• Present insightful, actionable findings clearly and compellingly to inspire impactful change.

• Influence security strategy by providing attacker-driven insights into risk and threat modeling.

You might thrive in this role if you have:

• 7+ years of hands-on red team experience or exceptional accomplishments demonstrating equivalent expertise.

• Deep expertise conducting offensive security operations within modern technology companies.

• Experience designing, developing, or testing assessing the security of AI-powered systems.

• Experience working finding, exploiting and mitigating common vulnerabilities in AI systems like prompt injection, leaking sensitive data, confused deputies, and dynamically generated UI components.

• Exceptional skill in code review, identifying novel and subtle vulnerabilities.

• Proven experience performing offensive security assessments in at least one hyperscaler cloud environment (Azure preferred).

• Demonstrated mastery assessing complex technology stacks, including:

• Highly customized Kubernetes clusters

• Container environments

• CI/CD pipelines

• GitHub security

• macOS and Linux operating systems

• Data science tooling and environments

• Python-based web services

• React-based frontend applications
• Strong intuitive understanding of trust boundaries and risk assessment in dynamic contexts.

• Excellent coding skills, capable of writing robust tools and automation for offensive operations.

• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Experience Level

Senior

Employment Type

Full-time

Workplace Type

Remote

Category

Engineering

Industry

Technology

Salary Range

$347K – $490K • Offers Equity

Required Skills

• Red team experience
• Offensive security operations
• AI-powered systems security
• Vulnerability assessment
• Penetration testing
• Automation
• Code review
• Cloud security
• Kubernetes
• Container security
• CI/CD pipelines
• GitHub security
• macOS and Linux operating systems
• Data science tooling and environments
• Python-based web services
• React-based frontend applications

Preferred Skills

• Azure cloud security
• Highly customized Kubernetes clusters
• Container environments
• CI/CD pipelines
• GitHub security
• macOS and Linux operating systems
• Data science tooling and environments
• Python-based web services
• React-based frontend applications

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What you'll do

You will develop a native iOS app for Perplexity's evolving product. You will define the processes around mobile development, including planning, testing, releasing, and monitoring. You will work with the core team to design and implement novel mobile experiences.

What you need

• Strong Swift fundamentals and a proven track record of working with a modern iOS stack built with Swift, SwiftUI (iOS16+) and UIKit
• Enjoys the craft of building nice UI, creating a good UX, and writing reusable and testable code
• Understands low-level intricacies, and knows how to profile and measure app performance and speed

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