Staff/Senior AI Product Manager · Intercom

Sat, 25 Apr 2026 21:02:00 GMT
Engineering

Intercom · London, England · hybrid

We're building a new function at Intercom: AI Product Management. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

You'll lead a major part of our AI product surface, owning an important area of Intercom's AI platform or AI agent and being accountable for its vision, strategy, and impact. You'll deeply understand customers, the business, and the technology, learning the space inside out and using this understanding to make high-quality decisions and build a compelling roadmap.

You'll work side-by-side with a world-class AI team, collaborating every day with ML scientists, ML engineers, AI designers, and ML researchers. Together, you'll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.

You'll ship ambitious, high-quality AI product, taking AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.

You'll collaborate across the company, working closely with our core product org to integrate AI across the Intercom platform, and partnering with GTM, marketing, support, and operations to drive adoption and customer impact.

You'll lead through clarity, ownership, and momentum, bringing teams together, communicating decisions clearly, creating alignment, and consistently pushing toward impactful outcomes.