Senior Machine Learning Scientist · Intercom

Sat, 25 Apr 2026 20:43:24 GMT
Engineering

Intercom · Dublin, Ireland · hybrid

We are seeking a Senior Machine Learning Scientist to join our AI Group. As a member of our team, you will be responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.

Our team is extremely product-focused and works in partnership with Product and Design functions of teams we support. We have a dedicated ML product engineer who enables us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are passionate about applying machine learning technology and have productized everything from classic supervised models to cutting-edge unsupervised clustering algorithms to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

Your responsibilities will include identifying areas where ML can create value for our customers, working with teammates and Product and Design stakeholders, conducting exploratory data analysis and research, deeply understanding the problem area, researching and identifying the right algorithms and tools, being pragmatic but innovating right to the cutting-edge when needed, performing offline evaluation to gather evidence an algorithm will work, working with engineers to bring prototypes to production, planning, measuring & socializing learnings to inform iteration, and partnering deeply with the rest of team, and others, to build excellent ML products.

We are looking for someone with broad applied machine learning knowledge, 3-5 years applied ML experience, practical stats knowledge, intermediate programming skills, strong communication skills, comfort with ambiguity, and typically have advanced education in ML or related field.