Staff Product Engineer, AI · Intercom

Sat, 25 Apr 2026 20:45:05 GMT
Engineering

Intercom · Berlin, Germany · hybrid

We're looking for Staff Product Engineers to join the AI Group to build Intercom's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.

Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product-focused team. We work in partnership with Product and Design functions of teams we support.

Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks.

We test and measure the real customer impact of each model we deploy. If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you!

Product Engineers in the AI Group will:

Build the systems that power Intercom's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.

Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use.

Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers.

Contribute to all phases of software development including ideation, prototyping, and implementation and testing.

Play an active role in the hiring, mentoring, and career development of other engineers.

Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.