Senior Engineering Manager, Fin AI Agent · Intercom

Sat, 25 Apr 2026 20:40:36 GMT
Engineering

Intercom · Berlin, Germany · hybrid

Job Opportunity

Fin is the #1 AI agent for customer service, resolving over 1 million customer conversations every week. We're looking for a Senior Engineering Manager to lead our Service Agent pillar, responsible for building every capability that makes Fin work.

What You'll Do

Own strategically significant work streams end-to-end, accountable for outcomes, not just delivery cadence or team health.

Lead from the front, deeply understanding the product, the problem, and the context, sometimes writing code yourself.

Develop senior engineers into leaders, accelerating their growth and giving direct, actionable feedback.

Partner with the Engineering Director on pillar-level strategy, identifying problems, forming convictions, and acting on them.

What We're Looking For

Exceptional people leader and personally action-oriented, not one or the other.

Product-minded, not process-minded, understanding what you're building and why.

Operated at real scale with startup energy, having urgency, resourcefulness, and a bias toward action over discussion.

AI fluency, actively experimenting with AI-assisted development and forming opinions about how it changes the way teams build software.

Technically credible, able to hold your own and review an architecture proposal.

Communication, able to explain complex projects to leadership and have difficult performance conversations.

Why Intercom, Why Now

Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space.

Intercom has been building for 15 years, deep product, massive customer base, strong revenue, and recently raised $250M to go even further even faster.

Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context, investing heavily in platform capabilities that make AI-assisted development genuinely transformative.

Benefits

Competitive salary, annual bonus, and equity

Regular compensation reviews

Generous paid time off above statutory minimum

Hybrid working

MacBooks are our standard, but we also offer Windows for certain roles when needed

Fun events for employees, friends, and family

#LI-Hybrid