Engineering Manager, AI Models Infrastructure · Intercom

Sat, 25 Apr 2026 20:57:26 GMT
Engineering

Intercom · Berlin, Germany · hybrid

We're hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Intercom's own AI models.

This is a highly technical EM role - you'll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.

Learn more about Intercom's engineering culture at intercom.engineering, and more about Fin at fin.ai.

Responsibilities

You will:

Lead a high-performing team building the platform and infrastructure that power Intercom's AI capabilities.

Magnify the team's effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.

Support teams of ML Scientists and Engineers building AI powered capabilities.

Plan, prioritize, and deliver high-impact roadmaps in partnership with the team's most senior engineers, balancing delivery, quality, and innovation.

Empower the engineers on the team to act with agency and maximize their impact.

Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

Requirements

Experience training ML models and operating them in production, at scale.

Experience leading infra or platform teams.

Strong prior experience working as an engineer.

Strong technical judgment and communication skills, enabling you to advocate for the team's needs.

Adaptable leadership style suited to a group that will grow quickly, and change shape over time.

Curiosity and enthusiasm for AI.

Benefits

We are a well-treated bunch, with awesome benefits!

Competitive salary, annual bonus and equity.

Regular compensation reviews - we reward great work!

Generous paid time off above statutory minimum.

Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed.

Fun events for employees, friends, and family!