Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a leading business communications platform, we're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As an AI Productivity Analyst, you'll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You'll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions.

Responsibilities

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.

• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.

• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.

• Develop and present ROI models, providing actionable recommendations to senior leadership.

• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.

• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You'll Bring

• Bachelor's degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.

• 1-2 years of relevant experience.

• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.

• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.

• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.

• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.

• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad.

You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions.

You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact.

In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation and has the opportunity to be based in our San Ramon, CA, office.

What You’ll Do

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.

• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.

• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.

• Develop and present ROI models, providing actionable recommendations to senior leadership.

• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.

• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You’ll Bring

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.

• 1-2 years of relevant experience.

• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.

• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.

• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.

• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.

• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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As a Senior Solutions Architect - AI/BI, you will collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory.

Key responsibilities include:

• Collaborating with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory.
• Serving as a trusted advisor and expert Solutions Architect, building technical credibility with stakeholders to drive product adoption and vision.
• Enabling clients at scale through workshops and developing customer-facing collateral that helps increase technical knowledge and thought leadership.
• Influencing product roadmap by translating field-derived, data-driven insights into strategic recommendations for Product and Engineering teams.

To be successful in this role, you will need:

• 6+ years in a customer-facing, pre-sales or consulting role influencing technical executives, driving high-level data strategy and product adoption.
• Proven ability to co-plan large territories with Account Executives and operate in a highly coordinated, cross-functional effort across GTM and R&D teams.
• Experience collaborating with Global System Integrators (GSIs) and third-party consulting organizations to drive customer outcomes.
• Proficient in programming, debugging, and problem-solving using SQL and Python.
• Hands-on experience building solutions within major public cloud environments (AWS, Azure, or GCP).
• Broad experience (in two or more) and understanding across the fields of data engineering, data warehousing, AI, ML, governance, transactional systems, app development, and streaming.

Required skills include:

• Experience in designing and delivering cloud-based Data Visualisation and Analytics Solutions in a client or customer environment.
• Ability to advise customers in lakehouse analytics architecture.
• Certification and/or demonstrated competence in data visualisation and analytics systems along with one of Azure, AWS or GCP cloud providers.
• Demonstrated competence in the Lakehouse architecture including hands-on experience with Apache Spark, Python and SQL.

Preferred skills include:

• Experience with Databricks products and services.
• Knowledge of data science and machine learning concepts.

This is a senior-level role that requires a strong background in data and AI, as well as excellent communication and collaboration skills.

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialRevenue Operations

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

What You'll Do

Salesforce Configuration & Management

Act as a strategic partner to our operations and GTM teams, designing robust, scalable automations and intuitive user experiences in Salesforce. You'll help ensure our CRM is both powerful and simple to use.

Data Management & Governance

Own data quality and hygiene across the revenue tech stack. Conduct regular audits, implement governance frameworks, and design processes that ensure accuracy and trust in our reporting.

Automation & AI Implementation

Build sophisticated workflows using Salesforce Flows, Workato, Clay, and other automation platforms. Identify opportunities to leverage AI for enrichment, routing, forecasting, and enablement and bring them to life.

Integration & Systems Support

Partner with technical teams to connect Salesforce with the broader business ecosystem. Work with APIs and integration platforms to ensure reliable, scalable system architecture.

Training & Enablement

Collaborate with enablement teams to support end-user training and documentation. Help drive adoption of new Salesforce features and AI-enhanced capabilities across the business.

What We're Looking For

Required Experience

• 3+ years of experience as a Salesforce Administrator in a fast-paced environment.

• Advanced experience with Flow Builder and complex automation design.

• Expert-level knowledge of Salesforce configuration (Lightning App Builder, custom objects, validation rules, permissions, etc.).

• Demonstrated experience implementing AI-powered solutions for enrichment, automation, or training.

• Strong stakeholder management skills with the ability to translate business needs into scalable system design.

Nice to Have

• Experience with tools such as Clay, Gong, ChatGPT integrations, or other LLM-based workflows.

• Familiarity with AI-powered productivity and automation platforms.

• Experience with prompt engineering or AI training for business use cases.

• Understanding of machine learning concepts and their practical CRM applications.

• Basic knowledge of Apex or Lightning Web Components (helpful but not required).

Why Join Synthesia?

• Work at the forefront of applied AI in a category-defining company

• Help shape the systems powering one of the fastest-growing AI platforms in the world

• Collaborate with ambitious, thoughtful teammates across product, engineering, and GTM

• Build automation and AI capabilities that directly impact company growth

If you're excited about combining Salesforce expertise with cutting-edge AI automation, we'd love to hear from you.

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