Responsibilities:

• Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks).

• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.

• Collaborate with technical staff to improve the design of efficient annotation tools.

• Interpret, analyse, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications:

• 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management).

• Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems.

• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality.

• Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks.

• Proficiency in reading and writing informal and professional English.

• Strong communication, interpersonal, analytical, and organisational skills.

• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.

• Passion for technological advancements and innovation in business.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Key responsibilities include leading incisive discovery to uncover business problems, quantifying impact, and aligning stakeholders on an Intercom value narrative. You will deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer's goals and constraints. You will navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.

To succeed in this role, you will need to forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity. You will influence the product roadmap by sharing structured market feedback and customer insights. You will champion Intercom's values in every interaction with customers and teammates.

Required skills include 2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR. You should have a consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution. Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes are essential.

You should be skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing. Adept at running structured evaluations and managing commercial processes (pricing, redlines, security) is also required. Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills are necessary. Experience with MEDDPICC or similar sales methodologies is a plus.

Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem. Fluency in French is required.

As an Account Executive, Commercial - French Speaking, you will be successful here by ramping quickly and building a high-quality pipeline aligned to territory priorities. You will deliver predictable, on-target performance with disciplined forecasting and stage progression. You will earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.

You will be a great teammate – share learnings, collaborate generously, and raise the bar for our team and our customers. Curiosity and a passion for learning and upskilling are essential in this role, as AI has changed the sales landscape.

Benefits include competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too . MacBooks are our standard, but we also offer Windows for certain roles when needed.

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This role requires a breadth of understanding both commercial and military logistics, the ability to work across teams seamlessly, and a deep appreciation for details.

Key responsibilities include:

• Managing all phases of the program from conceptualization through completion, including acquisition, planning, and managing technical performance to ensure quality, business, and financial objectives are attained

• Developing, coordinating, and managing Contract Data Requirements Lists (CDRLs) to ensure all logistics documentation meets contractual and operational requirements

• Participating with engineering to establish design concepts, criteria, and engineering efforts for product research, development, testing, and integration

• Leading & Scaling Logistics Operations: managing all aspects of logistics operations from initial acquisition through post-deployment sustainment, ensuring that all logistical elements are executed seamlessly

• Collaborating closely with engineering teams to establish design concepts and criteria, ensuring that logistical considerations are integrated into product development and deployment strategies

• Developing and refining SOPs and processes that drive operational excellence, efficiency, and consistency across deployments

• Stakeholder Engagement: serving as the main owner of all logistics and sustainment issues, ensuring that all concerns are addressed promptly and effectively with the key stakeholders

• Influencing, and coordinating the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract(s)

• Maintaining clear and effective communication with internal teams and external stakeholders, including government representatives, to ensure alignment and transparency on logistics matters

• Team & Resource Management: providing leadership and maintaining high standards of excellence within the logistics team, fostering a culture of innovation and continuous improvement

• Leading initiatives to continuously improve logistics processes, reducing inefficiencies and enhancing reliability and performance

• Processes & Problem Solving: evaluating deployment processes and performance metrics, driving continuous improvement initiatives to reduce costs, eliminate inefficiencies, and enhance reliability

• Championing the development of new tools, techniques, and methods that streamline logistics, field operations, and installation processes

• Embracing a hands-on approach to problem-solving, demonstrating a willingness to roll up your sleeves and tackle challenges directly to ensure mission success

Required qualifications include:

• Bachelor's, Master's or PhD in engineering, science or a related technical field; may substitute equivalent experience in lieu of education

• 7+ years of progressively complex operations and program management experience, with at least 2 years in a managerial capacity (leading multi-disciplinary teams)

• Experience with provisioning, LPD, LSA, CLS, LORAs, maintenance plans, training materials, technical data, and other standard logistics deliverables

• Demonstrated technical and leadership acumen

• Deep expertise in operations, logistics, and large-scale deployment management principles

• Strong leadership skills, including organizing, planning, scheduling, and coordinating workloads to meet rigorous deadlines and milestones

• Excellent communication, leadership, presentation, and interpersonal skills are required to enable an effective interface with other departments, all levels of management, professional and support staff, customers, potential customers, and government representatives

• Customer-focused mindset with a track record of delivering high-quality results in fast-paced or ambiguous environments

• Experience with US Government program offices

• Familiarity with the execution of classified movements

• Currently possesses and is able to maintain an active U.S. Secret security clearance

Preferred qualifications include:

• Government proposal experience

• Experience with export controls while moving sensitive hardware overseas for USG applications

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Responsibilities: Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management). Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems. Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality. Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products.

These engineers play a crucial role in advancing technology and enabling innovations in various industries.

We are seeking a highly skilled and experienced ASIC verification professional to lead technical teams and drive excellence in digital design.

As a Sr Staff Engineer - DDR, you will be responsible for technically leading and driving ownership of critical areas of verification alongside a team of talented verification engineers.

You will specify, design, and implement state-of-the-art verification environments for the DesignWare family of synthesizable cores.

You will perform verification tasks for IP cores, working closely with RTL designers and architects to ensure functional correctness.

You will develop and implement advanced test plans and test environments at both unit and system levels.

You will code and debug test cases, including the creation of complex checkers and assertions using System Verilog/UVM.

You will extract and review functional coverage (FC) and code coverage metrics to ensure quality metric goals are met.

You will manage regressions and contribute to the continuous improvement of verification strategies and test environments.

This role requires a deep understanding of verification methodologies, serial interface protocols, and the intricacies of IP core development.

You should have demonstrated experience in technically leading a team for DDR IP projects, with a track record of successful collaboration and stakeholder management.

You should have proven expertise in developing HVL (System Verilog/UVM) based test environments for complex ASIC designs.

You should have advanced skills in developing and implementing rigorous test plans, checkers, and assertions.

You should have strong proficiency in extracting and analyzing verification metrics such as functional coverage and code coverage.

You should have experience with serial interface protocols and IP design/verification processes; knowledge of DDR/LPDDR is highly desirable.

You should have hands-on experience in owning end-to-end verification deliverables for IPs, including planning, execution, DV metrics closure, and review/signoff.

You will join the DesignWare IP Verification R&D team, a group of talented and passionate engineers committed to advancing Synopsys' leadership in semiconductor IP.

The team focuses on delivering world-class verification solutions for a broad portfolio of synthesizable IP cores, leveraging the latest methodologies and technologies to ensure our products meet the most rigorous quality and performance standards.

Collaboration, innovation, and a drive for excellence define our culture.

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs.

Our total rewards include both monetary and non-monetary offerings.

Your recruiter will provide more details about the salary range and benefits during the hiring process.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a company that democratizes AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

Our offerings include le Chat, the AI assistant for life and work.

Role Summary

We are seeking an enthusiastic Technical Customer Care Expert to join our Support team in Singapore. This role is ideal for someone who enjoys solving customer issues, providing exceptional service, and contributing to the growth of our support operations in the APAC region.

As our first hire in Singapore, you will play a key role in ensuring customer satisfaction by handling frontline support, triaging issues, and collaborating with global teams.

Key Responsibilities

User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.

Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.

Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.

Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.

Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows.

Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.

Qualifications & Profile

• Bachelor’s degree or equivalent in Business, Communications, or a related field.

• Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).

• Strong written and verbal communication skills in English (additional languages are a bonus).

• Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting.

• Excellent problem-solving skills and a customer-first mindset.

• Ability to work collaboratively in a fast-paced, distributed team environment.

What We Offer

• Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies.

• A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore.

• Competitive salary and bonus structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

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Synopsys software engineers are key enablers in the world of Electronic Design Automation (EDA), developing and maintaining software used in chip design, verification and manufacturing. They work on assignments like designing, developing, and troubleshooting software, leveraging the state-of-the-art technologies like AI/ML, GenAI and Cloud. Their critical contributions enable world-wide EDA designers to extend the frontiers of semiconductors and chip development.

Job Description

Category

Engineering

Hire Type

Employee

Job ID

15159

Remote Eligible

No

Date Posted

02/04/2026

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are an enthusiastic and detail-oriented SoC RTL Performance Verification Engineer with a passion for developing and deploying verification solutions for System on Chip (SoC) designs. With a strong background in RTL hardware design and verification, you excel in using industry-standard languages like Verilog and SystemVerilog. Your expertise in developing ZeBu emulation-based verification IP (transactor) and solutions makes you a valuable asset to any team. You thrive in dynamic environments, tackling complex problems creatively while adhering to company policies and procedures. Your communication skills are exemplary, allowing you to work effectively with both internal teams and external clients. With a deep understanding of protocols like AMBA AXI/CHI and proficiency in UNIX and scripting, you bring a comprehensive skill set to the table, ready to make an impact in the rapidly evolving field of SoC performance verification.

What You’ll Be Doing:

• Developing SoC Performance Validation (PV) flow and components (transactor model and CI/CD automation) on ZeBu emulator.

• Creating emulation-based transactor and solutions using SystemVerilog and C++.

• Providing technical support and guidance to customers during the deployment of the ZeBu emulator.

The Impact You Will Have:

• Ensuring the reliability and performance of customer SoC designs through rigorous validation processes.

• Enhancing the capabilities of the ZeBu emulator transactor to meet evolving industry standards and customer needs.

• Contributing to the development of innovative SoC PV solutions that set Synopsys apart from competitors.

• Supporting customers in achieving their design and performance goals, thereby strengthening Synopsys' market position.

• Driving continuous improvement in SoC PV methodologies, leading to more efficient and effective processes.

• Fostering collaboration and knowledge sharing within the team, enhancing overall performance and innovation.

What You’ll Need:

• Bachelor's degree in Electrical Engineering or a related field (RTL design/verification) with a minimum of 12+ years of experience.

• A solid understanding of the SoC architecture among HW IPs, AMBA system buses, and LPDDR memory controllers in a mobile AP.

• Proficiency in developing emulation-based transactor models and solutions using SystemVerilog and C++.

• Proficiency with UNIX and scripting.

The Team You’ll Be A Part Of:

You will be part of a dynamic and innovative team focused on developing and deploying cutting-edge verification solutions for SoC designs. The team values collaboration, continuous learning, and a commitment to excellence, working together to drive technological advancements and deliver exceptional results for our customers.

Benefits

At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.

Visit Benefits Page

• ### Health & Wellness

Comprehensive medical and healthcare plans that work for you and your family.

• ### Time Away

In addition to company holidays, we have ETO and FTO Programs.

• ### Family Support

Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.

• ### ESPP

Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.

• ### Retirement Plans

Save for your future with our retirement plans that vary by region and country.

• ### Compensation

Competitive salaries.

\\ Benefits vary by country and region - check with your recruiter to confirm

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At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a skilled and passionate engineer with expertise in system design, embedded firmware, digital design, and verification with over 8+ years of experience. You are a skilled engineer with technical leadership, strategic thinking, and ability to model, architect, and validate mixed-signal SoC development, seeking to make a tangible impact in the semiconductor industry. You value collaboration and mentorship, welcoming opportunities to both learn from and share knowledge with your peers. Your experience with memory interface protocols such as DDR, LPDDR and HBM enables you to quickly contribute to our next-generation solutions.

Technical knowledge in latest DDR, LPDDR, MRDIMM and DFI protocols, with a proven track record in working successfully in IP product developments while focused on verification. You thrive in a matrixed, international, and team-oriented environment with multiple stakeholders. Work hands-on, having a collaborative mindset, thinking clearly and concisely when capturing requirements, and maintaining a proactive attitude to achieve results. You are passionate about right first-time development, ensuring traceability of all verification requirements and covering the whole ecosystem of Controller and PHY.

You bring knowledge of system, digital, firmware design, high-speed memory interface skills. Your experience includes delivering "best-in-class" solutions for protocols like DDR, LPDDR, and HBM. You are highly proficient in creating and using robust verification environments using UVM methodology and System Verilog, and you leverage system level modeling using advanced tools such as MATLAB and scripting languages, Perl, Python, and C++ to automate design and validation flows.

What You’ll Be Doing:

• Developing and optimizing embedded firmware for advanced DDR/LPDDR/HBM memory interface PHYs
• Contributing and collaborating with hardware teams to analyze and debug embedded firmware
• Optimizing and developing new PHY training algorithms using system level modeling tools
• Collaborating closely with analog, digital, and hardware teams to ensure overall system integrity
• Bridging the gap between pre- and post-silicon verification to ensure best-in-class customer support
• Developing and deploying tests on silicon as part of bring up plan with extensive knowledge of the design internals
• Reproducing silicon failures on FPGA/Emulation to identify root causes
• Fostering technical excellence and knowledge sharing across the organization.

The Impact You Will Have:

• Enhancing cross-functional collaboration to improve product quality and end customer satisfaction.
• Evolving/adopting and integrating best-in-class methodologies within the organization for fast silicon bring-up
• Standardizing and optimizing workflows to increase efficiency and compliance.
• Accelerating product innovation and time-to-market by establishing best practices to bridge the gap between architecture and physical implementation using system modeling, functional simulation emulation, and system integration.
• Directly impact customer success by providing guidance, technical support, and innovative solutions.
• Champion diversity and inclusion, ensuring a respectful and opportunity-rich workplace for all team members.

What You’ll Need:

• 8+ years of experience in Firmware, ASIC design, verification, system validation, and technical roles.
• Be results driven
• Proven leadership in developing, optimizing, and verifying SW/HW using UVM-based co-verification environment.
• Advanced scripting proficiency in Shell, Perl, Python, and C++ for workflow automation and process improvement.
• In-depth knowledge of system-level validation for high-speed interface PHY
• Proven track record of working cross-functionally and driving issues to closure
• Knowledge of mixed-signal design
• Experience in working in cross-functional collaborations
• Be an excellent communicator and a beacon for change

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Inclusion and Diversity:

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

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Our Hardware Engineers at Synopsys are responsible for designing and developing cutting-edge semiconductor solutions. They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products. These engineers play a crucial role in advancing technology and enabling innovations in various industries.

Job Description

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Our Silicon IP business is all about integrating more capabilities into an SoC—faster. We offer the world’s broadest portfolio of silicon IP—predesigned blocks of logic, memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities, meet unique performance, power, and size requirements, and get differentiated products to market quickly with reduced risk.

You Are:

You are a talented Firmware Development Engineer with a passion for embedded systems and software innovation. You thrive in environments where high-speed and precision matter, bringing a strong programming background and an aptitude for developing reliable, scalable firmware solutions. Your expertise in C programming and familiarity with scripting languages such as Perl, TCL, or Python make you a versatile contributor. You are experienced in developing firmware for complex embedded systems and high-speed interfaces, and you take pride in rigorous problem-solving and debugging. You enjoy collaborating with hardware engineers to ensure seamless integration between firmware and hardware, and you are skilled at navigating verification and emulation environments to enhance product quality. Your attention to detail and commitment to delivering robust, high-quality firmware are matched by your ability to adapt to new challenges in a fast-moving industry. You value diversity and inclusion, and you are comfortable working in a dynamic, multicultural team. Whether you are mentoring junior engineers, spearheading integration efforts, or contributing to pre-silicon environments, you consistently demonstrate initiative, innovation, and a collaborative spirit. If you are excited to power the Era of Smart Everything and help shape tomorrow’s breakthroughs, you’ll find your place at Synopsys.

What You’ll Be Doing:

• Designing and implementing firmware for high-speed PHY IPs using C programming.
• Developing and maintaining software development environments and tools to streamline workflows.
• Collaborating with hardware engineers to ensure firmware compatibility and optimized integration with hardware designs.
• Conducting rigorous unit testing and debugging to ensure high-quality firmware performance
• Utilizing verification and emulation environments to enhance the integration process and support pre-silicon development.
• Documenting design processes, maintaining code quality, and ensuring compliance with industry standards.
• Staying current with emerging technologies in embedded systems and high-speed interfaces.

The Impact You Will Have:

• Accelerating the integration of advanced capabilities into SoCs through robust firmware development.
• Enhancing product reliability, performance, and time-to-market for customers in diverse industries.
• Supporting the development of differentiated products that power innovations like AI, 5G, IoT, and self-driving cars.
• Reducing risk and optimizing project outcomes by leveraging your expertise in embedded systems and high-speed interfaces.
• Driving cross-functional collaboration between software and hardware teams to deliver seamless solutions.
• Contributing to Synopsys’ leadership in silicon IP and embedded technology by delivering high-quality, scalable firmware.

What You’ll Need:

• Bachelor’s degree in Electronics Engineering with 3-8 years of relevant experience, or Master’s degree with 2-6 years.
• Strong programming skills in C and familiarity with software development methodologies.
• Experience with scripting languages such as Perl, TCL, or Python.
• Proven experience in firmware development for complex embedded systems or high-speed interfaces.
• Excellent problem-solving and debugging skills, especially in unit testing and integration scenarios.
• Knowledge of high-speed interface protocols such as DDR, LPDDR (preferred).
• Experience with pre-silicon environments, including verification or emulation (preferred).

Who You Are:

• Analytical, detail-oriented, and committed to delivering high-quality results.
• Collaborative and effective communicator, able to work across diverse teams and disciplines.
• Adaptable and eager to learn new technologies and methodologies.
• Proactive, with a passion for innovation and continuous improvement.
• Inclusive and respectful, supporting a diverse and multicultural work environment.

The Team You’ll Be A Part Of:

You will join a vibrant Silicon IP engineering team dedicated to developing and integrating advanced firmware for high-speed interfaces. The team consists of experts in embedded systems, software, and hardware design, working together to solve complex challenges and deliver industry-leading solutions. Collaboration, innovation, and a commitment to excellence define the team’s culture as they support customers in bringing differentiated products to market quickly and efficiently.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Benefits

At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.

Visit Benefits Page

• ### Health & Wellness

Comprehensive medical and healthcare plans that work for you and your family.

• ### Time Away

In addition to company holidays, we have ETO and FTO Programs.

• ### Family Support

Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.

• ### ESPP

Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.

• ### Retirement Plans

Save for your future with our retirement plans that vary by region and country.

• ### Compensation

Competitive salaries.

\\ Benefits vary by country and region - check with your recruiter to confirm

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Our Hardware Engineers at Synopsys are responsible for designing and developing cutting-edge semiconductor solutions. They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products. These engineers play a crucial role in advancing technology and enabling innovations in various industries.

Job Description

Date posted 02/24/2026

Category EngineeringHire Type EmployeeJob ID 15312Remote Eligible NoDate Posted 02/24/2026

Senior Digital Verification Engineer

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are an ambitious and detail-oriented engineering professional with a passion for digital verification and ASIC design. You thrive in dynamic and diverse environments, bringing a collaborative spirit and a strong eagerness to learn. Your background in electronics engineering equips you with deep technical expertise, and your experience in pre-silicon verification of complex PHY IPs, ASIC, or SoC designs sets you apart. You approach challenges with a solution-oriented mindset and are adept at diagnosing intricate issues efficiently. You are comfortable working across multiple verification platforms and methodologies, and you enjoy mentoring and sharing knowledge within your team. Your adaptability enables you to keep pace with evolving technologies, and you value inclusion, diversity, and continuous improvement. You are motivated by the opportunity to contribute to groundbreaking innovations in the silicon IP domain, and you are committed to delivering quality results that help bring differentiated products to market quickly. If you are excited by the chance to be at the forefront of smart technology—powering everything from AI to IoT—you will find your next challenge here at Synopsys.

What You’ll Be Doing:

• Developing robust functional verification environments (test benches) for high-speed PHY IPs.
• Creating comprehensive test plans and detailed test cases to ensure thorough coverage.
• Implementing checkers, assertions, random test generators, high-level transactional models, and bus functional models (BFMs).
• Executing simulations, generating both random and focused stimuli, and performing coverage analysis to validate design functionality.
• Building architectural and micro-architectural understanding of complex digital design blocks under verification.
• Collaborating with cross-functional engineering teams to resolve issues and optimize verification strategies.
• Contributing to process improvements and sharing best practices within the team.

The Impact You Will Have:

• Accelerate the integration of advanced capabilities into SoCs, enabling customers to meet performance, power, and size requirements.
• Ensure the delivery of differentiated, high-quality silicon IP products with reduced risk and faster time-to-market.
• Drive innovation in verification methodologies that support the development of next-generation technologies, including AI, cloud, 5G, and IoT.
• Enhance the reliability and functionality of high-speed digital interfaces, powering smart devices across industries.
• Support Synopsys’ leadership in chip design and software security by maintaining rigorous verification standards.
• Contribute to a culture of inclusion and excellence, mentoring junior engineers and promoting diversity within the team.

What You’ll Need:

• Bachelor’s degree in Electronics Engineering with 3-8 years of relevant experience, or Master’s degree with 2-6 years.
• Solid background in pre-silicon verification of complex PHY IPs, ASIC, or SoC designs.
• Proficiency in Verilog, System Verilog, UVM, and netlist simulations.
• Experience with industry-standard development and verification tools and methodologies.
• Excellent diagnostic and problem-solving skills for identifying and resolving verification issues.
• Preferred: Experience with formal verification, System Verilog Assertions, and code/functional coverage implementation and analysis.
• Preferred: Familiarity with scripting languages such as Perl, TCL, and Shell scripting.
• Preferred: Knowledge of high-speed interface protocols such as DDR and LPDDR.

Who You Are:

• Detail-oriented and analytical thinker with a proactive approach to problem-solving.
• Effective communicator who thrives in collaborative and diverse team environments.
• Adaptable and eager to learn new technologies and methodologies.
• Resourceful and resilient in overcoming technical challenges.
• Committed to fostering inclusion, respect, and continuous improvement within the workplace.

The Team You’ll Be A Part Of:

You will join a high-performing Silicon IP engineering team that specializes in developing and verifying advanced digital design blocks for integration into SoCs. Our team values innovation, collaboration, and knowledge sharing, working together to deliver industry-leading solutions for customers worldwide. We are passionate about technology and driven by the success of our products and people.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

A peek inside our office

Po Popal

Workplace Resources, Sr Director

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Benefits

At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.

Visit Benefits Page

• ### Health & Wellness

Comprehensive medical and healthcare plans that work for you and your family.

• ### Time Away

In addition to company holidays, we have ETO and FTO Programs.

• ### Family Support

Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.

• ### ESPP

Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.

• ### Retirement Plans

Save for your future with our retirement plans that vary by region and country.

• ### Compensation

Competitive salaries.

\\ Benefits vary by country and region - check with your recruiter to confirm

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This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

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Location

San Francisco

Employment Type

Full time

Department

Finance

Compensation

• $185K – $205K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Procurement organization enables our mission by ensuring every dollar is spent responsibly, compliantly, and efficiently. As a key part of this function, the Procurement HelpDesk connects thousands of incoming requests to the right process, stakeholder, or system—delivering a fast, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential to OpenAI’s ability to scale without compromising on compliance or service quality.

About the Role

We’re looking for a Senior Manager, Procurement HelpDesk to lead the intake and resolution engine for the Procurement function. You’ll own the full lifecycle of request management—from triage logic and intake routing to SLA adherence, stakeholder escalations, and system optimization.

This is a high-impact, execution-focused role that combines operational rigor with program design. You’ll manage centralized intake workflows, resolve or route inbound issues, enforce response SLAs, and maintain intake-to-resolution metrics. You’ll also partner cross-functionally (Legal, Tax, StratFin, Accounting, Security) to ensure escalations are handled quickly and compliantly—and collaborate with engineering to prepare systems for AI-driven support.

What we’re looking for:

A systems-oriented operator who can run a high-volume intake engine with precision, clarity, and speed — while continuously improving how requests flow across the organization.

You likely bring:

• Experience leading centralized intake or HelpDesk functions You’ve owned triage logic, routing rules, SLAs, queue health, and escalation frameworks in a complex, cross-functional environment. You understand how to build a front door that scales.

• Strong operational judgment under pressure You can quickly distinguish low-risk issues from compliance-sensitive or high-impact matters and route them appropriately. You’re calm in high-volume environments and decisive when urgency matters.

• Deep understanding of the procurement lifecycle You understand how S2C, P2P, T&E, and employee workflows connect — and where risk triggers, approval thresholds, and compliance breakpoints typically live.

• Metrics-driven program management You track intake-to-resolution cycle times, SLA adherence, backlog trends, and escalation volume — and use data to improve throughput and reduce friction.

• Process design and workflow optimization skills You know how to design clean intake forms, minimize handoffs, eliminate ambiguity in routing logic, and reduce rework at the source.

• Cross-functional influence You partner effectively with Legal, Accounting, Tax, Security, StratFin, and Engineering to resolve issues quickly and improve upstream clarity.

• Systems fluency Experience with tools like Zip, Jira, Oracle, Navan, or similar intake and approval systems. You understand structured data capture and are comfortable preparing workflows for AI-driven triage.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own end-to-end issue resolution across Procurement, spanning S2C, P2P, EWF, and T&E domains.

• Manage and optimize the centralized intake system—ensuring clean data capture, clear routing logic, and minimal handoffs.

• Review requests for completeness and urgency; directly resolve low-risk issues and escalate high-risk or complex matters to the appropriate partner.

• Enforce and improve SLAs and cycle time metrics, with regular reporting to stakeholders and leadership.

• Partner with internal stakeholders and suppliers to proactively identify pain points and close feedback loops.

• Continuously refine backend triage rules, intake forms, and system optimization strategies to improve efficiency and effectiveness.

• Collaborate with engineering to prepare systems for AI-driven support and ensure seamless integration with existing tools and processes.

• Develop and maintain relationships with key stakeholders, including Legal, Tax, StratFin, Accounting, Security, and Engineering.

• Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

• Stay up-to-date with industry trends and best practices in procurement and help desk management.

• Participate in process improvement initiatives and contribute to the development of new processes and procedures.

• Collaborate with other teams to identify and implement opportunities for cost savings and process improvements.

• Develop and maintain metrics and reporting to track key performance indicators (KPIs) and provide insights to stakeholders.

• Ensure compliance with all relevant laws, regulations, and company policies.

• Perform other duties as assigned.

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What you'll do

• Leading and managing a team of ASIC Digital Verification engineers, providing guidance and mentorship;
• Creating and maintaining testbenches using SystemVerilog and UVM methodologies;

What you need

• Extensive experience in ASIC digital verification, particularly with HBM (or DDR/LPDDR) protocols;
• Proficiency in SystemVerilog, UVM, and other verification tools and methodologies;

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