As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can 'wear many hats',one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

Key Responsibilities:

Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

Requirements:

10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

Bachelor's degree in Supply Chain, Logistics, or a related field.

A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

The ability to pivot between strategic vision and tactical execution.

Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

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This role involves leading and coordinating with cross-functional teams to ensure seamless integration of all elements of Technical Field Operations. It will require a breadth of understanding of both commercial and military logistics, experience working on government programs, and a deep appreciation for details.

As the Head of Technical Field Operations, you will be responsible for directing all Technical Field Operations activities across programs to include execution, process, best practices, technical oversight, and budget monitoring. You will also be responsible for implementing and maintaining logistics systems, standards, and data to ensure accurate and efficient logistics operations and management.

Additionally, you will lead and develop a high-performing team, including recruitment, training, and performance management. You will collaborate with cross-functional teams, including engineering, quality, and program management, to ensure alignment and execution of logistics goals.

The successful candidate will have a strong understanding of the regulatory requirements as it relates to the DoD or government logistics, preferably related to aircraft. They will also have experience working with, in, and around Air Force or other military branch Integrated Logistics operations.

The salary range for this role is $254,000-$320,000 USD.

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This role partners with procurement, logistics, and operations teams to optimize costs, improve efficiency, and drive data-driven decision-making across the supply chain.

Key responsibilities include analysing supply chain costs, developing and maintaining financial models, monitoring key performance indicators, and preparing monthly financial reports.

The ideal candidate will have a Bachelor's degree in finance, accounting, economics, supply chain management, or business administration, and 5-6 years' experience in financial analysis, supply chain, logistics, or operations.

Preferred qualifications include strong financial modelling and forecasting skills, experience with data visualisation tools, and knowledge of supply chain processes and logistics operations.

The salary range for this role is $130,000 - $190,000 per year, with bonus, benefits, and equity included in the offer package.

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