The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.

A typical day involves envisioning, championing, and supporting the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.

Your expertise should include a PhD/Master’s degree, preferably in CS, or equivalent experience, and 5-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.

Experience with LLM driven chatbot and Agentic AI products would be a big plus.

Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations are also required.

Fluency in both English and Mandarin is essential.

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