Sr. Staff/ Staff Backline Technical Solution engineer · Databricks

Sat, 18 Apr 2026 15:58:03 GMT
Engineering

Databricks · Bengaluru, India · onsite

At Databricks, we enable data teams to solve the world's toughest problems by building and running the world's best data and AI infrastructure platform. As a Backline Technical Solutions Engineer, you will help our customers succeed with the Databricks platform by resolving complex technical customer escalations and working closely with the frontline support team.

Your responsibilities will include: Troubleshooting and resolving complex customer issues related to the Databricks Platform by analysing core component metrics and logs. Providing suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback. Helping the support team with detailed troubleshooting guides and runbooks. Contributing to automation and tooling programs to make daily troubleshooting efficient. Partnering with the engineering team and spreading awareness of upcoming features and releases. Identifying and contributing supportability features back into the product. Demonstrating ownership and coordinating with engineering and escalation teams to achieve resolution of customer issues and requests. Participating in weekend and weekday on-call rotation.

We look for candidates with 12+ years of industry experience, expertise in scripting using Python or Shell, and comfort with black box troubleshooting. Experience with supporting Java, Scala or Python based applications, distributed big data computing environments, SQL-based database systems, Linux and network troubleshooting, and cloud services such as AWS, Azure or GCP is also required.