The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

OpenAI didn't begin as a traditional company. It began as an idea: that artificial intelligence could be developed in a way that benefits everyone. As a creative team, our role is to help make sure the work behind that idea is understood, as it leaves the lab and meets the world.

This company works at the frontier of intelligence. Like any frontier, it's unfinished, constantly shifting, and still being explored. Our job is to stay close to that uncertainty and help shape how this story gets told, in a way that feels grounded and human. We do this through campaigns, launches, films, brand systems, and work that doesn't fit neatly into any of those categories yet. This team is for people who want to help shape something from the beginning.

The Marketing Operations team has an extraordinary opportunity to build at scale without falling into big-tech thinking. We are designing a new way of working and operating in the era of AI to help shape our company, org and team. We pride ourselves on thinking like researchers, we expect change to be constant, we use AI to amplify our impact, and we build systems so teams can move faster.

About the Role

OpenAI's internal Marketing team is looking for a Marketing Operations, Technology & Tools Lead to own and evolve our tools, technology, data flows, and operating model while driving the evolution of our AI-enabled workflows. This role will help our marketers move faster while maintaining industry standard security and privacy requirements to ensure the technology we deploy utilizes OpenAI's tools to their fullest while aligning with the mission.

You'll be the connective tissue between Marketing, Engineering, Security, and Legal/Privacy translating marketing goals into scalable systems, clean measurement, and secure workflows.

In this role, you will:

• Be the go-to expert who designs and oversees our full tech stack and standards across our planning, project management, resource management, production and DAM tools (internal tools and external SaaS tools).

• Ensure our tech stack is built for mid-term/long-term growth from the beginning (tools are connected, taxonomy is consistent, vendor selection is intentional and custom tools are built to last).

• Have an AI-first mindset and have successfully deployed AI based solutions at scale for marketing workflows including production, intake, reporting, resource management, asset management, etc.

• Develops our team standards for tech security and governance (in accordance with OAI requirements, SOX compliance, etc.).

• Key partner to our IT, Privacy and Security XFNs to build trust and allow Marketing to function how it needs to.

• Drive projects independently and in partnership with product experts (security, DAM, Proj Mgmt, Resource Mgmt and AI).

• Ensures our tech has a throughline, is integrated and informed across all tools.

• Own decisions around vendor selection and management.

• Informs and drives custom development in partnership with engineers.

You might thrive in this role if you:

• 7+ years in Marketing Technology / Marketing Operations / Growth Ops in a fast-moving tech environment.

• Hands-on experience owning or administering at least two of: CRM, marketing automation, CDP/audience activation, analytics/tagging, experimentation, data warehouse integrations.

• Strong working knowledge of:

• data concepts (identifiers, events, schemas, segmentation)

• integrations (APIs, webhooks, ETL/reverse ETL)

• measurement fundamentals (UTMs, attribution constraints, experimentation basics)

• Demonstrated ability to lead cross-functional programs and ship durable systems (not just one-off fixes).

• Comfort operating in a highly scrutinized environment: documentation, auditability, change management, and risk mitigation.

Nice to haves

• Experience operating in a public-company or public-company-grade controls environment (SOX-ish rigor, audit trails, vendor risk management).

• Familiarity with cybersecurity risk governance concepts (e.g., NIST CSF 2.0 emphasizes governance as a core function).

• Experience with responsible AI enablement and risk management (e.g., NIST AI RMF's 'govern/map/measure/manage' framing).

• Ability to prototype/build: SQL, lightweight scripting, automation, basic application building, or 'solutions SWE' adjacent work.

• Experience driving adoption through enablement (training, documentation, office hours, templates).

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a

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About the Team

At OpenAI, our User Operations team safeguards our products and users from abuse, fraud, and safety risks. We serve as part of the company’s frontline safety infrastructure—helping ensure real-world user experiences translate into timely, high-integrity decisions and durable improvements. We operate at the intersection of operations, user trust, and risk management, collaborating cross-functionally with partners across Legal, Policy, Engineering, and Product, as well as external vendors.

About the Role

We are seeking a sharp, adaptive, and technically capable Operations Analyst to help scale and evolve our user safety and risk operations—focused on complex, time-critical issues where the right decision can materially change outcomes for users and the business.

In this role, you’ll sit on the frontline of user safety: detecting and assessing high-impact risks that surface in real-world product usage and driving them to resolution alongside teams across the company. You’ll turn messy, ambiguous signals into clear actions—improving how we respond in the moment while also strengthening the systems (processes, documentation, and automation) that make consistent, high-quality decisions possible at scale. This is a high-autonomy role with visible impact: you’ll own workstreams end-to-end and measure success through faster response, higher quality outcomes, and reduced risk.

Location / work model: London (hybrid, 3 days/week in-office).

_Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential._

In This Role, You Will

• Triage and resolve complex, high-sensitivity user issues and escalations, including trust & safety incidents and other time-critical risk reviews.

• Conduct risk evaluations and investigations using internal tooling, operational documentation, and appropriate external sources when relevant.

• Serve as an incident manager for sensitive reviews requiring nuanced interpretation, clear decision-making, and strong cross-functional coordination.

• Partner with stakeholders across Legal, Policy, Product, Engineering, and Support to drive fast, defensible outcomes—and ensure lessons learned translate into improvements to user experience, policy interpretation, and safety operations.

• Design and improve operational workflows (intake, triage, escalation pathways, QA, training, and governance) with a strong focus on consistency, scalability, and auditability.

• Build and maintain playbooks, decision trees, knowledge articles, and macros, and continuously refine them based on new learnings.

• Take an automation-first approach: identify repetitive work, redesign the workflow, and prototype automation using AI tools, no-code platforms, or lightweight scripting (in partnership with technical counterparts as needed).

• Monitor operational health through quality audits, SLA tracking, escalation accuracy, and trend analysis, and propose interventions grounded in clear metrics.

• Contribute to vendor enablement and governance, including training, calibration, and process improvements—especially during transitions or ramp periods.

You Might Thrive in This Role If You

• Have 5+ years of experience in trust & safety, risk operations, investigations, incident response, or comparable high-judgment operational work in a fast-moving environment.

• Are highly technical for an ops role: strong analytical skills (e.g., SQL), comfortable working with data tooling/dashboards, and able to translate insights into operational changes.

• Can operationalize ambiguous risk signals into structured inputs for classifier/detection development—including taxonomy design, labeling guidance and quality standards, and feedback loops that improve performance over time (in collaboration with technical stakeholders).

• Operate with high standards and high conviction: you can form clear, defensible points of view, communicate them crisply, and drive decisions to closure.

• Default to systems thinking: you routinely turn one-off fixes into repeatable processes, and you measure impact (time saved, accuracy improved, risk reduced).

• Are AI-fluent and know how to apply model/agent tooling in real workflows—while maintaining strong QA discipline and appropriate safeguards.

• Communicate clearly and effectively—especially in writing—when dealing with sensitive topics and complex tradeoffs.

• Thrive in ambiguity, manage multiple priorities simultaneously, and stay effective as context changes.

Nice to Have

• Experience building QA programs, calibrations, sampling plans, or standardized review practices for sensitive workflows.

• Experience working with scaled vendor operations and governance models.

• Familiarity with building lightweight automation (scripts, no-code tools, workflow automation) in operational contexts.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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