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Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.</p>\n<p>As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.</p>\n<p>Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia&#39;s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p>\n<p><strong>About the role</strong></p>\n<p>Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.</p>\n<ul>\n<li>Build and nurture strong relationships with key stakeholders to drive retention and growth</li>\n</ul>\n<ul>\n<li>Conduct discovery with customers to understand business objectives and uncover new use cases</li>\n</ul>\n<ul>\n<li>Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia</li>\n</ul>\n<ul>\n<li>Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows</li>\n</ul>\n<ul>\n<li>Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction</li>\n</ul>\n<ul>\n<li>Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes</li>\n</ul>\n<ul>\n<li>Ensure ROI and value is communicated and understood by the customer</li>\n</ul>\n<ul>\n<li>Proactively monitor customer health, including potential risks to renewals and expansion opportunities</li>\n</ul>\n<ul>\n<li>Own commercial conversations and all aspects of the renewal process</li>\n</ul>\n<ul>\n<li>Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space</li>\n</ul>\n<ul>\n<li>Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal</li>\n</ul>\n<ul>\n<li>A track record in managing risk, forecasting, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services</li>\n</ul>\n<ul>\n<li>Successfully onboarding new clients and building key relationships in the first critical months and beyond</li>\n</ul>\n<ul>\n<li>Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance</li>\n</ul>\n<ul>\n<li>Light video editing using the Synthesia platform</li>\n</ul>\n<ul>\n<li>Retention and growth of our enterprise clients</li>\n</ul>\n<ul>\n<li>Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities</li>\n</ul>\n<p>At Synthesia we expect everyone to...</p>\n<ul>\n<li>Put the Customer First</li>\n</ul>\n<ul>\n<li>Own it &amp; Go Direct</li>\n</ul>\n<ul>\n<li>Be Fast &amp; Experimental</li>\n</ul>\n<ul>\n<li>Make the Journey Fun</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer...</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D start-up.</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Remote USA</strong>\\- Central or Eastern standard time preferred</p>\n<p><strong>Compensation:</strong> $160,000 - $180,000 OTE. 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If you&#39;re reading this and nodding, check out our brand video.</p>\n<p>Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….</p>\n<p><strong>Meet Synthesia</strong></p>\n<p>We&#39;re on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it&#39;s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We&#39;re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald&#39;s and more. Read stories from happy customers and what 1,200+ people say on G2.</p>\n<p>In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. 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Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia&#39;s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p>\n<p><strong>About the role</strong></p>\n<ul>\n<li>Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers</li>\n</ul>\n<ul>\n<li>As a Customer Success Manager, you will drive Synthesia&#39;s future growth by building relationships with clients and turning them into happy users</li>\n</ul>\n<ul>\n<li>You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users</li>\n</ul>\n<ul>\n<li>You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite</li>\n</ul>\n<ul>\n<li>Ideal for an individual who wants to expand their career with a fast-growing software company</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS</li>\n</ul>\n<ul>\n<li>Experience in managing a Book of Business along with KPIs</li>\n</ul>\n<ul>\n<li>A track record in managing risk, forecasting, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services</li>\n</ul>\n<ul>\n<li>Successfully onboarding new clients and building key relationships in the first critical months and beyond</li>\n</ul>\n<ul>\n<li>Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance</li>\n</ul>\n<ul>\n<li>Light video editing using the Synthesia platform</li>\n</ul>\n<ul>\n<li>Retention and growth of our enterprise clients</li>\n</ul>\n<ul>\n<li>Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities</li>\n</ul>\n<ul>\n<li>You are based in London or Europe</li>\n</ul>\n<p>At Synthesia we expect everyone to...</p>\n<ul>\n<li>Put the Customer First</li>\n</ul>\n<ul>\n<li>Own it &amp; Go Direct</li>\n</ul>\n<ul>\n<li>Be Fast &amp; Experimental</li>\n</ul>\n<ul>\n<li>Make the Journey Fun</li>\n</ul>\n<p>You can read more about this in this public Notion page</p>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer...</p>\n<ul>\n<li>A hybrid setting where you can work from our London office in Regents place.</li>\n</ul>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D start-up.</li>\n</ul>\n<ul>\n<li>Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay</li>\n</ul>\n<ul>\n<li>25 days of annual leave + public holidays in the country where you are based.</li>\n</ul>\n<ul>\n<li>Cycle to work scheme (London).</li>\n</ul>\n<ul>\n<li>Regular socials.</li>\n</ul>\n<ul>\n<li>Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental &amp; vision, cashback and gym discounts. (UK)</li>\n</ul>\n<ul>\n<li>A generous referral scheme.</li>\n</ul>\n<ul>\n<li>Pension contribution/salary sacrifice.</li>\n</ul>\n<ul>\n<li>Work from home set up.</li>\n</ul>\n<ul>\n<li>A huge opportunity for career growth as you’ll help shape a market-defining product.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b71b3291-d4f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/28bd784b-f820-4919-b765-d1c83592e94a","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"A competitive salary + stock options in our fast-growing Series D start-up.","x-skills-required":["Customer Success Management","Client Service","Account Management","Technical Account Management","Implementation","B2B SaaS","Light video editing","Synthesia platform"],"x-skills-preferred":["Business-level and technical conversations","Risk management","Forecasting","Identifying growth opportunities","Establishing trusted advisor relationships","Onboarding new clients","Coordinating and leading regular client check-ins"],"datePosted":"2026-03-06T18:30:21.350Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, B2B SaaS, Light video editing, Synthesia platform, Business-level and technical conversations, Risk management, Forecasting, Identifying growth opportunities, Establishing trusted advisor relationships, Onboarding new clients, Coordinating and leading regular client check-ins"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0e59c2a9-49f"},"title":"Strategic Customer Success Manager","description":"<p><strong>Strategic Customer Success Manager</strong></p>\n<p><strong>Location</strong></p>\n<p>New York City</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p>CommercialCustomer Success</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.</p>\n<p>As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.</p>\n<p>Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia&#39;s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p>\n<p><strong>About the role</strong></p>\n<p>Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.</p>\n<ul>\n<li>Build and nurture strong relationships with key stakeholders to drive retention and growth</li>\n</ul>\n<ul>\n<li>Conduct discovery with customers to understand business objectives and uncover new use cases</li>\n</ul>\n<ul>\n<li>Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia</li>\n</ul>\n<ul>\n<li>Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows</li>\n</ul>\n<ul>\n<li>Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction</li>\n</ul>\n<ul>\n<li>Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes</li>\n</ul>\n<ul>\n<li>Ensure ROI and value is communicated and understood by the customer</li>\n</ul>\n<ul>\n<li>Proactively monitor customer health, including potential risks to renewals and expansion opportunities</li>\n</ul>\n<ul>\n<li>Own commercial conversations and all aspects of the renewal process</li>\n</ul>\n<ul>\n<li>Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS</li>\n</ul>\n<ul>\n<li>Experience in managing a Book of Business along with KPIs</li>\n</ul>\n<ul>\n<li>A track record in managing risk, forecasting, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services</li>\n</ul>\n<ul>\n<li>Successfully onboarding new clients and building key relationships in the first critical months and beyond</li>\n</ul>\n<ul>\n<li>Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance</li>\n</ul>\n<ul>\n<li>Light video editing using the Synthesia platform</li>\n</ul>\n<ul>\n<li>Retention and growth of our enterprise clients</li>\n</ul>\n<ul>\n<li>Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities</li>\n</ul>\n<ul>\n<li>You are based in London and can work hybrid 2 days per week</li>\n</ul>\n<p>At Synthesia we expect everyone to...</p>\n<ul>\n<li>Put the Customer First</li>\n</ul>\n<ul>\n<li>Own it &amp; Go Direct</li>\n</ul>\n<ul>\n<li>Be Fast &amp; Experimental</li>\n</ul>\n<ul>\n<li>Make the Journey Fun</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer...</p>\n<ul>\n<li>A hybrid setting for NY employees</li>\n</ul>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D start-up.</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Compensation:</strong> $160,000 - $180,000 OTE. 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