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You&#39;ll present technical information to teams and stakeholders, providing guidance and insight on development processes and technologies.</p>\n<p>Ideally, you&#39;d have 8+ years of full-time engineering experience, post-graduation, with specialties in back-end systems, specifically related to building large-scale data storage, streaming, and warehousing systems. You&#39;ll need extensive experience in various database technologies, streaming/processing solutions, indexing/caching, and various data query engines.</p>\n<p>As a Staff Software Engineer, you&#39;ll provide technical leadership, including upholding and upleveling engineering standards across the organization, mentoring junior engineers. 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We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform. We take a data-driven approach to understand our customers&#39; needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Growth, Sales, Research, Comms, and Design teams to create a cohesive customer experience across all our channels.</p>\n<p><strong>About the Role</strong></p>\n<p>As a Product Marketing Manager (PMM) for small businesses (SMB), you will define and drive marketing strategies that fuel adoption, engagement, and long-term growth across OpenAI’s product portfolio serving small business customers. This includes ChatGPT Business, our API/Platform, Codex, and new products and features designed to help small businesses build, automate, and scale with AI.</p>\n<p>This role calls for a strategic marketer who can craft compelling narratives by deeply understanding both OpenAI’s products and the evolving needs of small businesses — from founders and business owners to technical builders. You will translate complex technical functionality into clear, role-based value across a range of SMB use cases.</p>\n<p>You will drive go-to-market strategy for the SMB segment across multiple products, helping ensure small businesses thrive wherever they are in their AI adoption journey: from first experimentation to scaled deployment. This includes shaping positioning, segmentation, messaging, and lifecycle strategy that drives acquisition, activation, expansion, and retention within the SMB customer base.</p>\n<p>This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Develop and execute SMB-focused go-to-market strategies across ChatGPT Business, the OpenAI API, Codex, and new products and feature launches.</li>\n<li>Define segmentation, positioning, and messaging tailored to small business personas across industries, roles, and levels of technical maturity.</li>\n<li>Collaborate with product and research teams to translate complex technical concepts into clear, user-centric messaging.</li>\n<li>Leverage market research and competitive analysis to inform product positioning and identify growth opportunities.</li>\n<li>Create and manage marketing campaigns, content, and materials that grow engagement, adoption and revenue.</li>\n<li>Analyze product usage data and user feedback to refine marketing strategies and improve user experience.</li>\n</ul>\n<p><strong>You might thrive in this role if you:</strong></p>\n<ul>\n<li>Have 12+ years of experience in product marketing or segment marketing within technology or SaaS.</li>\n<li>Have experience marketing platform, developer, or product-led offerings to SMB or mid-market audiences.</li>\n<li>Have a strong understanding of AI technologies and the ability to articulate their value to both technical and non-technical business users.</li>\n<li>Have led successful product launches or growth initiatives that drive adoption and expansion.</li>\n<li>Are comfortable working cross-functionally in a fast-paced, dynamic environment.</li>\n<li>Take a customer-back approach to segmentation, positioning, and lifecycle strategy.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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