Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes.

We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

As a Senior Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support: The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers' security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role

• Requires 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
• Certifications: Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
• Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
• Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
• Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
• SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
• Communication and Leadership Skills:
• Excellent communication skills, capable of translating complex technical topics into actionable insights.
• Convey complex ideas in a compelling and easily understandable manner.
• Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
• Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
• Ability to track and influence customer behavior.

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Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.

We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work.

The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security.

As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful.

We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta.

They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications.

The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing

Fully own the account management function as an Auth0 TAM. This includes the business and the technical side

Advise customers on best practices and product adoption in a post-sales capacity

Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts

Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.

Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements

Maintain focus on increasing subscription adoption, customer satisfaction, and retention

Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality

Establish strong personal relationships on key accounts with decision-makers and stakeholders

Establish strong relationships internally, too as part of a larger collaborative team

Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space

Working proficiency in the following core IAM areas:

Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.

Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)

Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)

Consumer and/or SaaS application deployments

Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)

Familiarity with IAM solution providers is strongly desired.

Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role

Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.

Ability to code in Javascript

Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.

Strong business acumen, history of success owning enterprise segment customer relationships and escalations

Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO

Ability to track and influence customer behavior and health metrics across a portfolio of accounts

This position will be located in London or Barcelona and will have some travel required (under 50% of the time)

BA/BS/MS or related discipline or equivalent work experience required

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Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

About the team

The Big Data Infrastructure organization is a globally distributed team of approximately 40 engineers spread across Dublin, Bangalore, Seattle, and San Francisco. This team is the backbone of the company’s data ecosystem, responsible for building, scaling, and maintaining the highly reliable platforms that power data storage, orchestration, and processing at scale.

As the Head of Big Data Infra, you will lead a global, ~40-person engineering organization responsible for the foundational data platforms that drive the business. Reporting directly to the Head of Compute, you will define the strategic vision and roadmap for the company's data lake, orchestration pipelines, and batch computing environments.

The team's technical portfolio spans four core domains:

• Datalake (Storage): Managing scalable cloud storage and metadata layers, leveraging Amazon S3, Apache Iceberg (metastore and integrations), SAL, and Hive Metastore (HMS).

• Data Orchestration: Ensuring robust pipeline execution and scheduling using Apache Airflow.

• Batch Compute Infra (Data Store): Maintaining foundational data infrastructure and legacy systems, including Hadoop.

• Batch Compute Experience (Data Processing): Optimizing and delivering powerful data processing environments utilizing Apache Spark and Apache Celeborn.

What you’ll do

You will move beyond day-to-day management to act as an industry leader, effectively advocating for your organization's mission and impact. You will be expected to see problems others don't and rally people to independently create solutions.

Responsibilities

• Set Strategic Vision: Define the scope, vision, and goals for your organization with little or no guidance. You will anticipate industry trends to influence Stripe's long-range plans and set direction on a multi-year timeframe.

• Lead at Scale: Manage the achievement of and accountability for broad swaths of programs. You will establish wide-ranging and scaled processes, anticipating and removing roadblocks across multiple teams.

• Drive Operational Excellence: Instill a culture of rigorous thinking and meticulous craftsmanship. You will ensure your organization drives constant improvement in team processes and maintains high standards of operational rigor.

• Indirect Influence: Use indirect influence to steer other teams toward making the right decisions for Stripe. You will effectively communicate your team's plan and how it links to Stripe's company vision to cross-functional stakeholders.

• Obsess Over Talent: Proactively invest in the development of the organization and its people at all levels. You will recruit world-class talent and coach your direct reports,who are themselves managers - to elevate the skills of the leadership team.

• Stewardship & Culture: Act as an ambassador and advocate for Stripe, modeling ownership for all other Stripes. You will actively work to increase Stripe's inclusivity and diversity and use our operating principles to guide decision-making.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Bachelor’s degree or equivalent practical experience with minimum 5 years of experience with software development.

• Minimum 5 years of experience in a technical leadership role; overseeing strategic projects.

• Minimum 3 years of Manager of Managers experience (managing other engineering managers).

• Experience building diverse teams to tackle challenging technical problems.

• Ability to thrive in a collaborative environment involving different stakeholders and subject matter experts.

Preferred qualifications

• Strategic Ambiguity: Proven ability to translate chaos into clarity and navigate complex, high-impact work where you must define your own scope.

• Infrastructure at Scale: Successfully shipped and operated critical infrastructure with significant responsibility over funds or critical data.

• Cross-Functional Influence: A track record of getting other teams on board with your vision to support execution in a way that benefits the broader company.

• Curiosity: You enjoy learning and diving into the nuts-and-bolts of how things work (e.g., global money movement rails, currency conversion, or inter-company flows).

• Humility and Adaptability: You are humble and self-aware, with a history of adapting your management approach across different environments and seeking feedback to grow as a leader.

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• Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimising Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases,

and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements

• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

What you’ll bring to the role:

• 2+ years’ experience working with Public Sector (Federal) customers in a SaaS organisation.
• 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
• 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• Solid understanding of one or more of the following:

Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect) Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols) Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc) SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc) Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)

• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights.

Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.

• Ability to track and influence customer behaviour and health metrics across a portfolio of accounts.
• This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).

Additional requirements:

• U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data.

As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role.

• A note on location: Candidates must reside within within 50 miles of the Okta Washington, DC office.

#LI-MM1 #LI-Hybrid

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As a Senior Technical Account Manager, you will play a critical role in securing every identity, from AI to human identity. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Key Workforce Identity Solutions You Will Support: The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM): Privileged Access.
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.

Strategic Customer Partnership & Influence:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy:

• Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
• Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement:

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers' security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring to the Role

• Requires 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education: BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
• Certifications: Okta Certified, CISSP, or equivalent

Technical Mastery (Workforce Identity Focus):

• Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
• Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
• Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
• Solid understanding of one or more of the following key areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
• SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.

Communication and Leadership Skills:

• Excellent communication skills, capable of translating complex technical to

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Domestic Wires plays that role at Mercury. We enable businesses to move significant amounts of capital with precision and trust.

As a Senior Engineer, you'll operate at the core of Mercury's money movement platform. You'll design and evolve high-reliability systems, influence technical strategy, partner across product, risk, and banking teams, and mentor others as we scale.

This is an opportunity to work on infrastructure where durability, clarity, and strong judgment matter as much as raw speed.

What You'll Do

• Lead Projects End-to-End: Drive technical projects from concept to production. Define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.
• Collaborate Across Functions: Partner with product, design, and business stakeholders to shape initiatives. Translate between technical and non-technical audiences to ensure clarity, alignment, and buy-in.
• Code Craftsmanship: Write clear, testable, and maintainable code. Establish patterns and best practices that your team can follow, ensuring long-term scalability and reliability.
• Build for Quality & Sustainability: Design extensible systems, make balanced decisions on tech debt, plan careful rollouts, and own the quality of your work through post-launch monitoring.
• Think Product, Not Just Code: Approach problems with a product mindset. You care as much about the business impact of what you build as the technical design.
• Mentor & Elevate: Coach engineers on your team by sharing patterns, practices, and critical thinking to raise the technical bar and foster a culture of sustainable engineering.

What You Bring

• Seven or more years of backend software engineering experience.
• Proven experience leading technical projects at scale, including planning, execution, and stakeholder management.
• Experience maintaining and improving legacy systems.
• Clear and persuasive communication skills , you can articulate tradeoffs and influence decisions across teams, communicating clearly with non-technical stakeholders.
• A mindset that balances urgency with craftsmanship: shipping fast, without cutting corners on quality engineering.
• Creativity and adaptability , you think beyond the obvious and find solutions that move both product and business forward.
• A track record of mentoring engineers and helping teams grow.

If this role interests you, we invite you to explore our public demo at demo.mercury.com.

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees: $200,700 - $250,900
• Canadian employees: CAD $189,700 - $237,100

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The ideal candidate will have 10 years of experience working with complex EW or RF sensing programs on the acquisition side, as well as experience working with force capability planning, modeling & simulation, and Pentagon budgeting. They should also possess a US Secret Security Clearance, with Top Secret preferred.

Additional responsibilities include working with program execution offices (PEOs) and Defense RFPs, understanding modeling & simulation and wargaming simulations, and having a firm understanding of modern and legacy EW systems and how they are employed.

We offer a competitive salary, stock options, and benefits, including health, vision, and dental. We also provide 401K enrollment at 90 days, generous PTO, and professional growth and development opportunities.

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The EA SPORTS Security team helps make the games safe, secure, and fun by partnering with development teams, analysing large volumes of data, and responding to Security incidents. As a Software Engineer, you will work with security product owners, security engineers, game developers, data scientists, fraud analysts, and other software engineers to address some of the most interesting game security challenges out there. You will help us with designing and implementing solutions applicable to the portfolio of EA SPORTS titles to prevent instances of cheating, botting, and tampering. You will report to a lead within the Security organisation.

Responsibilities:

Analyze and implement technical solutions to find and address game security threats, ensuring a secure gaming environment.

Maintain, debug, and resolve issues in legacy code to enhance performance and stability.

Refactor, rework, and port existing features to improve functionality and efficiency.

Conduct technical security assessments, code audits, and design reviews to ensure security measures are in place.

Collaborate with internal technical teams and external partners to deliver high-quality outcomes.

Qualifications and Experience:

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or equivalent.

Over 3 years of industry experience with C++ and/or Java as the primary programming language.

Experience working on legacy systems with successful maintenance and upgrades.

Experience developing software using established software engineering best practices.

Pluses:

Experienced in security development, with a focus on safeguarding game integrity.

Experienced in building internal tools designed to detect and counteract bots, cheaters, and tampering.

Familiarity with online games featuring a virtual economy and the unique security challenges they present.

Experience in shipping or supporting game development projects.

Working knowledge of security best practices and enterprise security experience.

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

People

Compensation

• $265K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI).

About the Role

As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale.

Responsibilities

• Own and continuously improve People Operations across the full workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring scalable, compliant, and people-centered processes globally.

• Lead and develop a high-performing operations team across people and recruiting operations, setting clear standards, driving accountability, and building strong operational judgment.

• Own the integrity of workforce data end-to-end, from candidate and hiring data through employee lifecycle data, proactively identifying gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Design, document, and rigorously test critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

• Serve as a senior operational partner to Finance, Legal, IT, Security, and People leadership, translating business needs into durable infrastructure that supports both hiring velocity and responsible workforce scale.

• Oversee People systems and vendors that support hiring and the employee lifecycle (e.g., ATS, HRIS, onboarding, payroll, benefits administration), ensuring reliability, clean handoffs, and strong user experience.

• Lead operational readiness for growth events such as headcount expansion, new entities, new geographies, and other strategic initiatives.

What You Will Bring

• Exceptional judgment, comfort operating in ambiguity, and the ability to balance rigor with empathy at scale.

• Strong operational judgment, with a focus on data-driven decision making and process improvement.

• Proven ability to lead and develop high-performing teams, with a focus on building strong operational judgment and accountability.

• Strong communication and interpersonal skills, with the ability to effectively partner with cross-functional stakeholders.

• Experience with People Operations, Recruiting Operations, or a related field, with a focus on scalable, compliant, and people-centered processes.

• Strong analytical and problem-solving skills, with the ability to identify gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Experience with designing, documenting, and rigorously testing critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

What We Offer

• Competitive salary and benefits package, including equity and performance-related bonus(es).

• Opportunity to work with a rapidly growing company that is making a significant impact in the field of artificial general intelligence.

• Collaborative and dynamic work environment, with a focus on building strong operational judgment and accountability.

• Professional development opportunities, including training and education programs, to help you grow and develop in your career.

• Flexible work arrangements, including remote work options and flexible hours.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic and growing company, please submit your application, including your resume and a cover letter, to [insert contact information].

Contact Information

[Insert contact information, including email address and phone number].

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What you'll do

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively

What you need

• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level

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