FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. The Personal Lines (PL) Hub Leader contributes to Personal Lines strategy, integrates into the PL senior leadership team, leads both people and business initiatives, and tracks performance outcomes. This role enhances subject matter expertise, identifies skill gaps, facilitates mentorship, conducts performance reviews, and promotes knowledge-sharing. The PL Hub Leader focuses on collaboration, process improvement, and skill development within PL functions. They recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The PL Hub Leader works closely with HR Business Partners on strategic workforce planning to create/redesign job descriptions, understand demand and prioritize hiring needs. They establish and implement strategic initiatives to achieve profitable growth, surplus objectives, business operating targets, and optimal org design. Responsibilities include product management, actuarial, transformation, customer experience, business support services, and underwriting and collaboration with heads of critical functions such as Head of Distribution, PL IT, and PL Finance to achieve results.
\nData Governance & Analytics
\nDevelop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions. Leverage data analytics to improve risk management, underwriting, processing, and other operational areas. Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making. Provide insights and recommendations to leadership based on data analysis.
\nDigital Transformation
\nLead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities. Identify and implement new digital technologies and tools to improve efficiency and effectiveness. Develop and execute digital transformation roadmaps, ensuring alignment with business objectives. Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives. Provide training and support teams for adapting to new processes, technologies, and methodologies. Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.
\nLeadership and Collaboration
\nAs the Personal Lines Hub Leader and member of the PL Leadership Team, this role is responsible for participating and implementing PL's business strategy. Provide subject matter expertise to PL leaders in their functional area, staying up to date with best practices, technologies, and market trends. Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance. Represent the organization to external stakeholders, including clients, partners, and regulators. Develop and implement training programs to ensure staff are equipped to handle new technologies and processes. Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills. Ensure that new hires are seamlessly integrated into the team and culture. Act as a 'talent magnet' in the markets, universities, and internally. The PL Hub Leader plays a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills. Lead by example, conduct performance reviews in partnership with BI leaders, provide constructive feedback, and help FBS hub members grow their careers. Acts as a representative for any PL FBS needs, escalations, development, and support.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_1a5d3bd4-c85","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://www.capgemini.com/","logo":"https://logos.yubhub.co/capgemini.com.png"},"x-apply-url":"https://jobs.workable.com/view/v9aJ1britJyboptgZddWpb/hybrid-fbs-personal-lines-hub-leader-in-mexico-city-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["extensive experience in senior leadership roles within commercial insurance operations","data analytics","transformation","change management","recruitment","assessment","hiring","performance management","product management","actuarial","customer experience","business support services","underwriting","digital transformation","leadership","collaboration","digital technologies","tools","processes","technologies","methodologies","training","mentorship","learning opportunities","skill development","performance reviews","constructive feedback","representative","recruiting","assessing","technical","domain-specific","skills"],"x-skills-preferred":[],"datePosted":"2026-04-24T14:22:09.017Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance & Legal","industry":"Finance","skills":"extensive experience in senior leadership roles within commercial insurance operations, data analytics, transformation, change management, recruitment, assessment, hiring, performance management, product management, actuarial, customer experience, business support services, underwriting, digital transformation, leadership, collaboration, digital technologies, tools, processes, technologies, methodologies, training, mentorship, learning opportunities, skill development, performance reviews, constructive feedback, representative, recruiting, assessing, technical, domain-specific, skills"}]}