You'll collaborate closely with leaders across the company,especially engineering, product, and design,to ensure our onboarding programs are relevant, modern, and continuously evolving. This role is ideal for someone who combines a hospitality mindset with a technical/program management background, enjoys building systems and content (yes, lots of Synthesia videos!), and is excited about leveraging AI and automation to reinvent how companies learn and onboard.

Over time, this role will expand into broader employee enablement and learning programs, shaping how Synthesia develops talent internally.

Key Responsibilities:

• Own Synthesia's onboarding program
• Design and run the end-to-end onboarding experience for all new hires
• Ensure every new joiner quickly understands our product, culture, and how to be effective here
• Focus relentlessly on reducing time to impact for new employees
• Build a clear onboarding journey across the first week, month, and 90 days

• Create an exceptional new hire experience
• Deliver a warm, thoughtful, and structured onboarding experience without overwhelming new hires
• Facilitate onboarding sessions, welcome presentations, and orientation programs
• Continuously gather feedback and improve the experience

• Build role-specific onboarding tracks
• Design tailored onboarding for managers, engineers, product managers, and product designers
• Work closely with technical leaders to ensure content is meaningful and relevant

• Build the internal knowledge and enablement system
• Create and maintain onboarding materials, documentation, guides, and playbooks
• Keep onboarding content continuously updated as the company evolves
• Build scalable enablement assets (videos, decks, learning modules, AI-driven resources)

• Run programs that help teams succeed
• Expand into broader learning and training initiatives over time
• Experiment with AI-driven learning and automation to scale internal training
• Develop programs that support ongoing growth across teams

• Partner across the company
• Collaborate with engineering, product, design, PeopleOps, and leadership
• Translate technical topics into engaging learning experiences
• Work with managers to help them onboard their teams effectively

• Craft internal communication moments
• Support internal communications and company-wide updates
• Help craft and run All Hands presentations and internal storytelling moments

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