You will engage with new hires, current team members, and sales leaders to enhance their understanding of Stripe's products and sales strategies. You'll collaborate closely with cross-functional teams to ensure that training content is not only informative but also engaging and relevant.

Responsibilities:

• Lead onboarding and 101/201 live training sessions, ensuring an engaging and effective training experience for new hires
• Organize and facilitate sales skills workshops to uplevel seller performance in our SF hub
• Be prepared to travel to other areas of your region and support virtual delivery for the APAC team
• Build strong relationships with stakeholders to identify their unique enablement needs and sales skills gaps
• Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
• Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for sellers
• Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
• Provide ongoing coaching and support to sales team members to reinforce learning and drive continuous improvement
• Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
• Help drive a learning culture at Stripe by building strong relationships with stakeholders in your region

Requirements:

• 8+ years of experience in sales, sales enablement, or a related field, with a focus on onboarding or skills development
• A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
• Proven ability to design and deliver engaging training sessions, both virtual and in-person
• Experience coaching and delivering value selling or solution selling programs
• Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
• Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
• Experience in sales environments, ideally with an understanding of SaaS or financial technology solutions
• A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities

Preferred Qualifications:

• Experience in a fast-paced, dynamic sales environment with a focus on quota attainment
• Familiarity with learning management systems (LMS) and e-learning tools
• Strong facilitation skills with experience in coaching and mentoring
• Certification in training methodologies or instructional design (e.g., ATD, CPLP, etc.) is a plus

At Stripe, we believe in nurturing talent and providing opportunities for professional growth. If you’re an enthusiastic and experienced training facilitator with a passion for empowering sales teams, we would love to hear from you!

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This is a people management role, responsible for inspiring a team of instructional designers, overseeing a diverse portfolio that includes eLearning, certifications, webinars, video tutorials, and in-person training.

You'll work cross-functionally to identify learning needs, set strategic direction, and ensure our programs reflect best-in-class instructional design, industry trends, and business goals.

Key responsibilities include:

• Managing, mentoring, and growing a team of instructional designers and program managers, fostering a collaborative, innovative, and supportive environment.

• Leading the end-to-end design and maintenance of engaging learning and certification programs, including curriculum maps, assessments, and learner-centered content tailored for advertisers and agencies.

• Overseeing the launch and evolution of certification programs, including exam development, administration, SME engagement, vendor management, and global rollout.

• Building and nurturing relationships with cross-functional partners in product, sales, engineering, and marketing to ensure training solutions align with business needs and product developments.

• Driving continuous improvement using data analysis, learner feedback, and industry best practices.

• Staying ahead of trends in instructional design, ad tech, and emerging content creation tools and methods (e.g., AI, gamification, xAPI), integrating new developments into our strategies.

• Ensuring the effective management of multiple projects with varying complexity, using strong project management skills to deliver high-quality results on time.

• Communicating program requirements, progress, and impact to key stakeholders through exceptional written and verbal communications.

• Promoting learning and certification programs internally and externally to maximize reach and impact.

• Leveraging AI tools to personalize learning pathways, automate content creation, analyze learner data, and enhance the effectiveness and scalability of training and certification programs.

We're looking for someone with 10+ years of experience in instructional design, learning & development, or certification program management, with at least 2 years in a people management role.

Key qualifications include:

• Proven experience building and launching external eLearning and certification programs, ideally within ad tech, digital media, or marketing agency environments.

• Expertise in instructional design methodologies, adult learning principles, and eLearning tools (e.g., Evolve, Intellum, Caveon, Asana).

• Experience designing assessments and certification criteria, as well as managing vendor relationships.

• Strong project management skills with the ability to prioritize, pivot, and deliver in a fast-paced, global setting.

• Excellent interpersonal, collaboration, and influencing skills to partner across functions and regions.

• Strategic and creative thinker who can translate complex topics into engaging, accessible learning experiences.

• Bachelor's degree in a relevant field (e.g., digital advertising, learning design) or equivalent experience.

Relocation assistance is not provided for this role.

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You will be responsible for the full lifecycle of leadership development initiatives, from content creation and facilitation to training assignments, upkeep, and metric-driven continuous improvement. This position will require 30% travel.

Key Responsibilities: Assess Leadership Development Needs: Partner with senior manufacturing, operations, and HR leaders across all sites to identify critical leadership skill gaps, define strategic development priorities, and align training initiatives with enterprise-wide objectives. Design & Develop Leadership Programs: Lead the creation and adaptation of foundational and advanced leadership development content, modules, and experiential learning activities specifically tailored for production and manufacturing leaders. This includes defining learning objectives, curriculum, and delivery methods. Program Ownership & Management: Own end-to-end leadership development project plans – from needs analysis and strategic design through delivery, resource allocation, and robust post-training evaluation across all sites. Facilitate & Deliver High-Impact Training: Directly facilitate engaging and effective leadership development programs for diverse cohorts of production and manufacturing leaders, fostering critical thinking and practical application. Establish Foundational Leadership Training: Develop and manage a standardized curriculum to ensure all new and existing production leaders complete essential foundational leadership training, covering core principles, management best practices, and operational leadership. Manage Training Logistics & Administration: Oversee the assignment and tracking of leadership training participation, maintain curriculum up-to-date, manage scheduling across multiple sites, and ensure seamless delivery of all program components. Track Outcomes & Drive Continuous Improvement: Develop and implement metrics to measure the effectiveness and impact of leadership development programs (e.g., leadership effectiveness scores, retention, performance improvements). Utilize data and feedback to continuously refine and optimize content and delivery strategies. Collaborate & Influence: Act as a key liaison between manufacturing leadership, Human Resources, Global L&D, and other stakeholders to ensure alignment, gain buy-in, and seamlessly roll out new leadership development initiatives across the organization. Enable Internal Facilitation Capabilities: Develop and facilitate 'train-the-trainer' programs and provide resources to empower internal subject matter experts or existing L&D professionals to effectively deliver and reinforce leadership development content within their respective sites or functions. Partner & Expand Impact: Engage with external vendors, academic institutions, and industry experts to bring specialized leadership development solutions and best practices into the organization, strengthening our global talent pipeline. Perform other responsibilities as assigned to support the manufacturing leadership development strategy for manufacturing and production.

Requirements: 8+ years of progressive experience in Learning & Development, Organizational Development, or Leadership Development, with a strong focus on program management. Proven experience designing, managing, and delivering leadership development programs from concept to completion for diverse audiences. Strong facilitation skills with demonstrated ability to engage, inspire, and develop leaders at various levels. Exceptional program management and organizational skills, capable of managing multiple complex projects across different sites concurrently. Experience working within or directly supporting a manufacturing, production, or heavy industrial environment is preferred. Demonstrated ability to collaborate effectively and build strong relationships with cross-functional and senior leadership teams. Data-driven mindset with a proven ability to define metrics, analyze training impact, and drive continuous improvement. Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications: Lean Six Sigma. Experience implementing leadership development programs on a multi-site or global scale. Certifications in leadership assessment tools (e.g., 360 feedback, behavioral assessments). Experience with Learning Management Systems (LMS) and learning experience platforms (LXP) for program administration and content delivery.

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This includes creatively explaining complex or mundane information in a way that is fun and unexpected, providing formatting and editing suggestions to promote consistency in branding, echoing company mission and values, and increasing impact of delivery.

You will design and develop comprehensive curriculum materials with simplified structure, clear narratives, and engaging interactive elements to increase retention.

Collaborating directly with content owners to understand their needs, goals, and timelines, you will produce a variety of output types such as e-learning courses, videos, voiceover audio, infographics, one-pagers, slide decks, etc.

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This role plays a critical part in equipping end-users with the skills and knowledge needed to employ Shield AI's industry-leading autonomous intelligence, reconnaissance, and surveillance product line in challenging operational environments worldwide.

Responsibilities:

• Design, develop, and manage V-BAT educational material
• Ensure compliance with US Department of Defense service guidance, export regulations, and international airworthiness standards
• Work closely with cross-functional teams to deliver high-quality training products
• Collaborate with subject matter experts to develop training content
• Analyse training effectiveness and make recommendations for improvement

Required qualifications:

• College degree in Education, Instructional Design, or a related field
• Strong understanding of instructional design principles and adult learning theories
• Excellent project management skills, with the ability to manage multiple projects simultaneously
• Proficient in e-learning authoring tools and learning management systems
• Strong communication and interpersonal skills
• Attention to detail and a commitment to delivering high-quality training products

Preferred qualifications:

• Master's degree in Education, Instructional Design, or a related field
• Proven experience as a Curriculum Manager or similar role, preferably in the aerospace or UAV industry
• Familiarity with US DoD training and service guidance and international airworthiness standards and regulations

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This role is responsible for coordinating logistics, scheduling, resources, and communication across training events, supporting both internal and customer-facing programs. The Training Site Coordinator works closely with the Mission Training Manager, Training Operations Manager, instructors, technicians, and training improvement personnel to enable seamless training delivery.

Key responsibilities include:

• Coordinating scheduling of training courses across internal and customer programs
• Maintaining training calendars, resource allocation plans, and instructor schedules
• Ensuring alignment between site-level execution and headquarters training plans
• Tracking course capacity, enrollment, and attendance across training events
• Supporting long-range planning in coordination with the Mission Training Manager and Training Operations Manager

In addition, the Training Site Coordinator will:

• Coordinate all logistics required for training execution, including classrooms, vessels, equipment access, and materials
• Ensure training spaces are prepared, organised, and ready for delivery
• Support setup and teardown activities in coordination with Training Technicians
• Manage on-site flow of training events, including check-in, coordination, and issue escalation
• Maintain site readiness for concurrent or high-tempo training operations

The Training Site Coordinator will also serve as the central coordination point between various stakeholders, including the Mission Training Manager, Training Operations Manager, Lead Instructors, Training Site Technicians, and Training Improvement Specialists.

The ideal candidate will have 1-4 years of experience in operations coordination, logistics, training support, or administrative roles, with strong organisational and time management skills, excellent communication skills, and proficiency with Microsoft Office tools.

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The ideal candidate is a strategic thinker with a proven track record of building, implementing, and managing innovative, scalable, and measurable L&D programs across a diverse organization.

Key Responsibilities:

• Define and champion the overall L&D strategy, ensuring alignment with the company's strategic goals, core values, and future talent needs.

• Serve as a trusted advisor and partner to executive leadership and departmental heads to proactively identify critical skill gaps and performance needs across the organization.

• Develop a comprehensive roadmap for all training initiatives, including leadership development, new hire onboarding, compliance training, technical upskilling, and professional development.

• Manage and allocate the annual L&D budget effectively, ensuring maximum return on investment.

• Lead the design, development, and curation of engaging, multi-modal learning content (e.g., in-person workshops, virtual instructor-led training, e-learning modules, blended learning, and performance support tools).

• Oversee the effective implementation and maintenance of the Learning Management System (LMS) and other learning technologies.

• Establish and maintain rigorous quality control standards for all learning materials and instructional delivery.

• Drive the adoption of modern learning methodologies, including gamification, microlearning, and social learning.

• Lead, mentor, and develop a high-performing team of L&D professionals, including instructional designers, trainers, and learning technologists.

• Manage and negotiate relationships with external training vendors and subject matter experts (SMEs) to supplement internal capabilities.

• Foster a culture of data-driven decision-making, continuous improvement, and professional growth within the L&D team.

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field. Master's degree preferred.

• 8+ years of experience in a dedicated Learning & Development, Corporate Training, or Organizational Effectiveness role.

• 5+ years of progressive leadership experience managing a team of L&D professionals, including budget management and strategic planning.

• Demonstrated expertise in instructional design principles, adult learning theory, change management, and the full training life cycle.

• Proven ability to work effectively and build consensus with senior executives and stakeholders across various departments.

• Exceptional written and verbal communication, presentation, and facilitation skills.

• Experience in a rapidly scaling or complex, multi-site corporate environment.

• Certifications such as CPLP, ATD, or relevant professional HR/OD certifications.

• Deep knowledge of modern learning technologies, including experience administering and leveraging an enterprise-level LMS.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services.

• Saronic pays 100% of the premium for employees and 80% for dependents.

• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care.

• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.

• Time Off: Generous PTO and Holidays.

• Parental Leave: Paid maternity and paternity leave to support new parents.

• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.

• Retirement Plan: 401(k) plan with company match.

• Stock Options: Equity options to give employees a stake in the company’s success.

• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.

• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.

Additional Perks:

• Free lunch benefit and unlimited free drinks and snacks in the office.

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Responsibilities: Produce effective and engaging educational experiences for an internal audience Collaborate with key stakeholders and subject matter experts to plan and develop course content, assessments, and evaluations Assess user needs and align course content and design accordingly Apply core instructional design principles and theories to maximize learner engagement and retention Leverage our learning management system to deliver, track, and ensure training completion Train instructors, managers, learners, and other stakeholders in using learning technologies Maintain projects and organize course documentation Analyse, update, and refine existing training content Facilitate and conduct training sessions, workshops, and seminars

Qualifications: Proficiency in producing digital learning experiences using authoring tools, including Articulate Storyline, Adobe Captivate, Camtasia, etc. Proficiency in designing and delivering instructor-led training Strong digital design skills using tools including the Adobe Creative Suite, Figma, HTML, etc. Advanced knowledge of data evaluation and assessments Strong project management and organization skills Bachelor's Degree in instructional design, education, or a related field. Master’s Degree is preferred Experience producing and delivering training in corporate and manufacturing environments Experience with designing, producing, and delivering training in AR/VR formats Experience administering training in a Learning Management System (LMS). Experience with Cornerstone preferred Excellent communication, presentation, and leadership skills

Benefits: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Demands: Prolonged periods of sitting at a desk and working on a computer Occasional standing and walking within the office Manual dexterity to operate a computer keyboard, mouse, and other office equipment Visual acuity to read screens, documents, and reports Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Additional Information: This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3)

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As a Customer Support Learning & Enablement Specialist, you will:

• Own end-to-end enablement programs: Scale existing and scope new L&D initiatives by defining timelines, setting milestones, and driving cross-functional coordination to ensure smooth, high-quality rollouts.
• Define and measure success: Build and operationalize learning metrics (e.g., training effectiveness, time to proficiency, quality impact), and continuously iterate on programs based on data, feedback, and evolving business needs.
• Design high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats , including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments).
• Build scalable learning systems: Develop structured programs and resources that support employee growth, improve confidence in role, and strengthen readiness for increased scope and responsibility.
• Help evolve knowledge management: Contribute to and improve our knowledge systems to ensure teams have easy access to accurate, up-to-date information when they need it.
• Maintain content quality and relevance: Regularly audit training and documentation, proactively updating materials to reflect product, policy, and process changes.
• Partner cross-functionally to drive performance: Work closely with CS, Leadership, Quality, WFM, Strategy, and technical teams to identify performance gaps and deliver targeted, data-informed learning interventions.

The ideal candidate is passionate about enabling others, grounded in instructional design, and brings a systems-driven mindset to delivering learning at scale. You're equally comfortable building from scratch, improving what exists, and helping teams adapt in moments of change.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $106,200 - $132,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,600 - $119,500
• Canadian employees (any location): CAD $100,400 - $125,500

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Role Overview and Purpose

The Senior Manager, Learning, Talent & Development is responsible for overseeing the design, implementation and governance of learning strategies and programmes that build enterprise capability and enable sustainable business growth.

This role is accountable for developing organisational capability aligned to UK & Ireland business strategy and Enterprise-wide priorities, ensuring ABM has the leadership, skills and future-ready capability required to drive performance, client satisfaction and expansion into new markets.

Key Responsibilities

• Lead the development and execution of an inclusive and accessible L&D strategy aligned to UK&I business objectives, culture, values and Enterprise-wide priorities, embedding DEI principles within leadership and capability development.
• Conduct regular organisational learning needs assessments to identify current and future skill gaps, aligning learning plans to strategic growth priorities and workforce capability planning.
• Develop and maintain enterprise capability frameworks aligned to strategic priorities, enabling structured career pathways, skills-based development pathways, and succession pipeline strength.
• Use data, insights, and learning analytics (dashboards, ROI/ROE frameworks) to drive decision-making, evaluate programme effectiveness, and inform continuous improvement.
• Design and deliver high-quality learning solutions across leadership, technical, compliance and behavioural development, ensuring scalable, innovative and engaging approaches that support organisational performance.
• Partner with operational and commercial leaders to design capability solutions that enhance service quality, client satisfaction, contract retention and overall business performance.
• Lead, develop and performance-manage the in-house L&D team, providing coaching, clear governance and prioritisation to ensure high-quality, strategically aligned delivery.
• Oversee implementation and optimisation of learning technologies (e.g., LMS), ensuring they enhance learner experience and align to the agreed L&D operating model.
• Implement recommendations from the L&D review, embedding appropriate governance, operating standards and processes to ensure consistent, effective, and enterprise-aligned delivery across the organisation.
• Embed development pathways into talent acquisition, performance management, succession planning and leadership assessment processes, ensuring alignment across the end-to-end employee lifecycle.
• Manage L&D budgets, vendor relationship, and procurement to ensure cost-effective, high-quality solutions that deliver measurable business value.
• Monitor compliance training requirements and ensure all mandatory programmes meet regulatory and contractual standards.
• Provide regular reporting to senior leadership on L&D progress, outcomes and strategic impact, acting as a trusted advisor on enterprise capability development.

Required Skills and Experience

• Relevant professional qualifications in Learning & Development (e.g., CIPD, ATD)
• Proven experience designing and delivering strategic L&D initiatives that drive measurable business outcomes.
• Strong background in leadership development, talent management integration and digital learning technologies.
• Demonstrated experience establishing governance frameworks and operating models within a Centre of Excellence structure.
• Excellent leadership, communication and stakeholder influencing skills, with credibility at senior leadership level.
• Strong project and programme management capability, able to prioritise multiple strategic initiatives simultaneously.
• Proficiency in learning management systems and digital learning tools.
• Strong analytical capability, with the ability to translate insight into commercial and organisational impact.
• Strategic thinker with the ability to align capability development to enterprise priorities and long-term workforce needs.
• Adaptable and effective in navigating a dynamic and evolving business environment.

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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We are seeking a highly skilled and experienced HCM Cloud Transformation Consultant to join a dynamic programme team driving a large-scale Human Capital Management (HCM) cloud transformation initiative. In this role, you will be part of a team focusing on HCM innovation and NextGen AI powered Hire to Retire Solutions in pursuit of enabling world-class workforce operations and experiences. You will guide our clients through HR Transformation, process redesign and change leveraging HR technology to create an impact on business outcomes.

More specifically, the responsibilities of this role include:

• End-to-end delivery of HCM cloud transformation projects

• Collaboration with stakeholders across the business functions to define requirements and ensure alignment with strategic goals

• Providing expert guidance on HCM cloud capabilities, configuration, and best practices

• Driving continuous improvement and innovation in HR processes through both reimagined design experience as well as latest technology

• Managed large cloud HCM Transformation for global and complex organisations across multiple country and multiple module rollouts

• HR IT Landscape Design; HR Cloud Vendor Selection; HR Cloud Readiness Assessment; HR Cloud Operations & Support Model Design

• Deliver HR TOM and experience-driven HR Process Design including AI Accelerators as part of our HR Cloud implementations (AI in HR Strategy & Use Case Design)

• Provide HR Cloud-based Workforce Transformation Advisory from Talent Marketplace solutioning via skill-based organization towards Learning Agility, Upskilling and Reskilling initiatives.

• Facilitate HR workshops and craft insightful presentations, providing actionable recommendations.

• Contribute to practice development and pre-sales activities to further develop our service offerings, proposals and go-to-market initiatives.

• Lead teams, fostering an environment of continuous learning and growth.

We are looking for a professional with robust consulting background or business and/or corporate experience in HR (IT) Transformation, HR Cloud Advisory and Hire-to-Retire HXM Technologies gained in in-house role, preferably in large-scale international environments. The ideal candidate should be able to demonstrate experience and knowledge in at least one of the following areas:

• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Be experienced in stakeholder management, executive-level facilitation and leading transformation / change initiatives.
• Have deep understanding of core consulting capabilities (eg. delivery excellence, pre-sales/proposal shaping, and coaching junior teams
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
• Domain expertise in HR employee lifecycle H2R, including HR process design, creation of formal process documentation and detailed process maps.
• Translation of employee experience needs into business requirements to drive digital and AI-empowered HR platforms deployment
• Knowledge and experience in implementing Oracle HCM Cloud as well as HR Ticketing / Workflow Management Tools (e.g. ServiceNow HRSD, Salesforce).
• Managing vendor relationships and technology selection processes.
• In-depth knowledge and ability to design and optimize HR Operating Models
• Ability for conducting HR & HR IT workshops and subsequently creating recommendation reports, thought leadership and transformation roadmaps.
• Strong facilitation, communication, and problem-solving abilities.
• Ability to lead project teams and mentor junior consultants.
• Demonstrable experience in developing proposals and offerings, either for internal or external clients.
• Contribution to practice development, including go-to-market strategies and developing others.

To qualify for the role, you must have:

• Proven track record in delivering HCM cloud transformation programmes (minimum 5-6 years for senior consultants and 8-10 years for Principals).

• Strong understanding of digital transformation principles and best practices.

• Experience with key HCM platforms such as Oracle cloud HCM, Workday, SuccessFactors, ServiceNow HRSD, and knowledge of latest HR tech trends.

• Understanding of NextGen HR, AI/GenAI in HR, skills intelligence, and future workforce design

• HR Product- and HR Cloud Module based knowledge in areas such as Core HR, Performance Management, Talent Development, Succession Planning, Recruiting & Onboarding, Learning Management, Job Architecture Design & Skills Management, People Analytics, Time & Attendance, Total Rewards & Payroll etc.

• Excellent stakeholder management and communication skills.

• Experience in agile and waterfall delivery methodologies.

• Relevant certifications in HCM platforms (preferred)

• In-depth understanding of H2R cycle

• HR Cloud module-related knowledge & certifications

• Practical knowledge of AI, GenAI and automation tools transforming HR processes.

• Expertise in managing complex and multi-regional projects.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

Anthropic is seeking a Certification Content and Systems Architect to design and build the educational content and assessment components that power Anthropic's credentialing efforts. You'll own the substance of what certifications teach and measure: curriculum architecture, assessment design, competency frameworks, and the AI-native systems that let one educator maintain and evolve certification content across multiple programs simultaneously.

You'll work closely with go-to-market and partnerships teams who define what certifications are needed and for whom. You own the educational design: what people need to know, how we assess whether they know it, and how we build those learning and assessment experiences to scale through intelligent tooling rather than growing headcount. The broader program strategy — audience planning, pricing, partner relationships — lives with other teams; you're the person who makes the education rigorous, current, and scalable.

We're looking for someone who thinks about assessment from first principles — someone skeptical of multiple-choice exams as the default and excited about what becomes possible when AI can evaluate demonstrations of competence, generate adaptive assessments, and maintain item banks that evolve with the product. You should be as comfortable building the tooling and workflows around certification as you are designing the educational content itself.

Responsibilities:

• Design certification curriculum architectures, assessment methodologies, and competency frameworks for product and technical knowledge

• Build AI-augmented assessment systems — item generation, adaptive testing, competency evaluation — that maintain rigor while scaling without proportional human effort

• Define competency levels, learning progressions, and assessment rubrics for different certification tiers as defined by program stakeholders

• Create and maintain the educational content that feeds into certification programs, working with the Train-the-Trainer Lead to ensure alignment between training delivery and credentialing requirements

• Develop and maintain item banks, assessment instruments, and evaluation rubrics — and build AI-assisted processes for keeping these current as Claude's capabilities evolve

• Collaborate with GTM, Partnerships, and Customer Success when they identify certification needs — receiving their requirements around audience and business context, then owning the educational design and delivery

• Establish quality standards for certification assessments including validity, reliability, and fairness

• Analyze assessment data to continuously improve the learning experience and identify gaps in educational content

• Build operational tooling for certification administration, verification, and renewal on the educational side

You may be a good fit if you have:

• 5+ years in education, assessment design, credentialing, or developer education — with demonstrated experience designing how competence is measured, not just how content is delivered

• A working practice of using AI tools as core infrastructure in your workflows — you naturally build AI into your processes for content generation, assessment creation, quality checking, and operational tasks

• Technical fluency with Claude's products including the API, Claude Code, and Claude.ai — sufficient to design meaningful assessments of real competence with these tools

• Experience with assessment methodologies beyond multiple-choice: performance-based assessment, portfolio evaluation, adaptive testing, or other approaches that measure applied skill

• Strong educational design instincts — you think in terms of learning progressions, competency frameworks, and what it actually means to 'know' something versus having been exposed to it

• Comfort operating in ambiguous, fast-moving environments and building from scratch — particularly building systems designed to run lean through intelligent automation

• Clear, structured communication and the ability to work with non-education stakeholders (sales, partnerships) while maintaining an educator's standards

Strong candidates may also have:

• Experience building AI-augmented assessment systems or using LLMs for item generation, evaluation, or adaptive learning

• Knowledge of psychometrics, credential validation, or assessment quality frameworks

• Experience with non-traditional methods for tracking and assessing understanding

• Background in developer education or technical credentialing specifically

• Familiarity with LMS platforms or certification delivery systems

• Prior work at a high-growth technology company navigating rapid product change

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$270,000 - $365,000USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to support you through the visa process.

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