This role demands a master of strategic planning and operational excellence. You will manage complex global initiatives, collaborate with cross-functional stakeholders, and translate business needs into world-class learning experiences. You are joining a high-performance team that recently tripled our trained partner base in just 12 months, using innovative learning models to transform the Databricks ecosystem at scale.

Key Responsibilities:

• Design Technical Enablement Programs: Architect comprehensive enablement programs such as Advanced Technical Academies, Delivery Specializations, and technical onboarding to drive partner technical proficiency. In collaboration with Subject Matter Experts, you will define end-to-end learning paths, encompassing curriculum, assessments, and success metrics

• Strategic Alignment: Partner with leadership and partner-facing teams to identify critical skills gaps and translate business requirements into high-impact enablement initiatives.

• Technical Roadmap Leadership: Own the roadmap for technical programs, including large-scale learning events, global workshop schedules, and GTM strategies for enablement.

• Performance Accountability: Drive results for your partner portfolio, maintaining full ownership of key metrics such as training completion and certification targets.

• Data-Driven Insights: Monitor and analyze KPIs (Certification rates, ROI, and program impact) to continuously optimize enablement effectiveness.

• Quality Assurance & Coaching: Oversee the technical integrity of programs launched across the team. Evaluate and coach cross-functional training resources to ensure 'best-in-class' delivery.

Minimum Qualifications:

• Education: Bachelor's degree in a technical discipline or equivalent practical experience.

• Experience: 7+ years of experience developing and scaling technical learning programs within a global enterprise tech ecosystem.

• Technical Depth: Deep understanding of Data & AI technologies (Data Warehousing, Data Transformation, ML, and Generative AI); ideally holds at least one industry certification in these areas.

• Consulting Background: Proven experience as part of a technical delivery team, successfully implementing Data & AI projects for external clients.

• Ecosystem Knowledge: Strong understanding of the System Integrator (SI) business model and how technical partners successfully go to market.

• Program Management: Proven track record of managing technical competency models and learning journeys for large, geographically dispersed teams.

• Communication: Exceptional verbal and written communication skills with the ability to influence senior cross-functional stakeholders.

Preferred Qualifications:

• Strong background in the Generative AI landscape.

• Experience scaling technical enablement within 'Hyperscaler' environments (AWS, Azure, or GCP) or similar high-growth cloud partner ecosystems.

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About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organisations to help them turn cutting-edge AI capabilities into everyday impact. We specialise in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimisation, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesise themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences.

• Strong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs.

• Proven experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time.

• Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you’re missing to make both your team and our customers succeed.

• Comfortable thinking on their feet in live customer settings, adapting quickly to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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