The Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management. You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.

Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).

Your core responsibilities:

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Requirements:

• Knowledge of waste management, with previous account management experience and a strong operational focus.
• Understanding of lean methodology, with the ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full, current UK car driving licence.

Benefits:

• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
• Generous pension scheme
• Medical and dental scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Plus much more...

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Responsibilities

Provide Engineering Leadership

• Provide engineering leadership to multiple product lines within FCSD
• Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases
• Design and deliver industry-leading products and services to maximize value and productivity for commercial customers

Ensure Software Engineering Excellence

• Ensure software engineering excellence (e.g. best practices and quality) is achieved within the FCSD Tech product line
• Collaborate with other Product Line Anchors to reduce complexity across the portfolio, enhance interoperability between services, and build reusable API services

Provide Thought Leadership

• Provide thought leadership for the development, structure, technology, and tools used within FCSD
• Innovate and operate with an iterative, agile, and user-centric perspective

Communicate Technology Strategy

• Clearly communicate technology strategy and vision to team members and internal and external stakeholders
• Demonstrate software engineering excellence through actively coding, pairing, and performing code and architecture reviews with the software engineers within the FCSD Tech product line

Qualifications

• Bachelor's degree in Computer Science or Engineering or related
• 5+ years experience with progressive leadership responsibilities in Software Engineering, Architecture, and Agile Framework
• Experience with Lean methodology & eXtreme Programming
• Must be able to operationalize and assist teams with abstract technology concepts
• Strong communication, collaborative, and influencing skills
• Proven ability to work closely with senior leadership
• Strong personal presence and capabilities to resolve technical concerns
• Demonstrated ability to drive development of highly technical technology services and capabilities
• Demonstrated understanding and ability to drive API economy and solutions
• Demonstrated understanding and ability to drive highly available consumer-ready Internet properties and technical platforms
• Experience collaborating with engineers, designers, and product owners
• Excellent communication skills with the ability to adapt your communication style to the audience
• Ability to work collaboratively and navigate complex decision making in a rapidly changing environment
• Strong leadership and communication skills and the ability to teach others
• Experience 3+ years with building and supporting cloud-native applications leveraging Java, Spring Boot, and REACT tech stack
• Experience with cloud services and platform knowledge
• Modern databases (Relational and non-relational)
• Continuous integration/continuous delivery tools and pipelines, such as Tekton, Jenkins, Terraform, SonarQube, Maven, Gradle, Harness, Apigee X, etc.
• Experience developing and deploying to cloud platforms, such as Google Cloud Platform, Pivotal Cloud Foundry, Amazon Web Services, and Microsoft Azure
• Experience with GCP Dataflow (Apache Beam) and workflow orchestration

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time

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