HAL - Laundry Master · Hollandamericagroup

Sat, 25 Apr 2026 21:00:35 GMT
Operations

Hollandamericagroup · New York, New York · onsite

Manage daily operations of the Main Laundry, Linen Operations, Tailor Shop, and shipboard Uniform Operations, and all associated equipment, inventories, and team members.

Key Responsibilities:

In charge of laundry and eco-friendly dry-cleaning operations including efficient workflow and maximum machine utilization, while ensuring high level of employee productivity and always maintaining a safe work area.

Provide quality output of linen, which are clean, fresh, and neatly pressed. This includes stateroom linen (sheets, pillowcases, towels, etc.), food & beverage linen (napkins and tablecloths), guest laundry, team member/officer uniforms and laundry, pool towels, spa linen and towels, etc.

Visit and inspect dining rooms and staterooms to monitor quality of linen in place.

Establish and maintain quality control for linen, with rejection points, rewash and conversion of linen.

Effective supervision of laundry personnel, providing on-going guidance, coaching, on-the-job training and correction with respect to operational requirements, policies, procedures, safe operation of equipment and environmental protection.

At the beginning of each day, conduct thorough walkthrough of the main laundry, linen rooms and dry-cleaning areas, checking each machine to ensure all are in good working condition, paying attention to any operational, safety, hazardous materials storage, or environmental concerns.

Ensure that laundry areas including deck heads, dryers (on top, beside, behind, inside tumbler and inside lower compartment) and machinery and surrounding areas are free of lint and any other obstructions.

Maintain accurate and up-to-date recordkeeping to include but not limited to: Flatwork Ironer Checklist, Laundry Lint Cleaning and Lint Removal System Checklist, Daily Wash Wheel Control, Daily Dryer Control and Monthly Laundry Report, designated washer temperature logs, and all other records as required.

Report laundry items to be repaired / maintained. Create job orders, make notations on laundry journal, and follow up on all job orders to ensure satisfactory completion.

Complete and submit weekly / on-time requisition(s) for chemicals and other supplies.

Monitor and maintain inventory of all laundry chemicals and supplies.

Have conversations with all direct reports, giving feedback on performance, inspection findings and development opportunities. Log relevant conversations to assist in preparing their performance evaluation.

Skills, Knowledge & Expertise:

Preferably a college or university degree / diploma in hospitality management related field.

Minimum 3-years leadership experience in the hospitality industry / commercial laundry operations showing progressive growth in responsibility.

Able to work well and communicate effectively with both shipboard personnel and shoreside stakeholders.

Ability to multi-task and handle constantly changing priorities.

Leadership, training, and organizational skills demonstrated through experience.

Basic knowledge of public health and sanitation protocols.

Basic knowledge on reading and understanding MSDS, SDS and product labels and providing guidance thereafter on use of those products.

Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.

Benefits:

Must be physically able to participate in emergency lifesaving procedures and drills.

Work within different temperature changes,indoors to outdoors.

Able to pass basic safety course.