Activity Manager - The Seven Seas Group · Princesscruises

Sat, 25 Apr 2026 21:02:07 GMT
Hospitality

Princesscruises · Central America · A competitive salary package · onsite

As the Activity Manager, you will lead a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. You will actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience.

The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience.

In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols.

The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence.

The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members.

The Activity Manager uses the Performance Partnership System to create a supportive environment that fosters trust with direct reports and assists them in continuous growth throughout their contract. They meet individually with direct reports to build trust and establish effective relationships, work with them to develop personal and professional development goals, provide feedback and training, log thorough Journal Notes for Activity Staff, identify top performers, conduct regular team meetings, lead weekly training sessions, maintain an accurate inventory of equipment and supplies, monitor the Activity Team, ensure compliance with HESS-MS and company regulations, and perform emergency duties as directed by the ship's Emergency Response Plan.