Account Executive (Existing Business), Commercial · Intercom

Sat, 25 Apr 2026 21:01:26 GMT
Sales

Intercom · San Francisco, California · $147,670 - $190,650 · hybrid

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

Your responsibilities will include:

Building relationships with Intercom’s small business customers ensuring revenue growth and customer retention

Working with current customers to understand their business pains, and providing solutions based on our platform to alleviate them

Developing strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieving business goals

Developing advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline

Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth

Engaging in team development and mentoring

We are looking for someone with:

2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)

1+ years selling SaaS products

Experience managing procurement processes

Strong sales instincts and track record hitting and exceeding quota

Exceptional written and verbal communication skills

Comfortable and energized operating and problem-solving in a fast-moving organization

Exhibits a growth mindset, intellectual curiosity, and ambition

Ability to build and maintain deep client relationships across levels in complex organizations

Demonstrable history of leadership, with both immediate and cross-functional teammates

In return, we offer:

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated