Manager, Solutions Engineering (Mid-Market & Enterprise) · Intercom

Sat, 25 Apr 2026 20:58:25 GMT
Engineering

Intercom · Chicago, Illinois · $202,500 - $251,550 · hybrid

We're seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You'll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world's most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.

This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You'll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom's AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.

Key responsibilities include:

Defining and evolving the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.

Leading, coaching, and scaling a high-performing SE team across global regions and core verticals.

Operating as a player-coach, actively engaging in strategic deals while developing team capabilities.

Supporting complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.

Serving as a trusted technical advisor and executive point of contact for large customers.

Partnering closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.

Championing a customer-obsessed culture across the pre-sales journey – from outbound to implementation.

Leading discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.

Building reusable, scalable solution frameworks, and industry-specific technical assets.

Advocating for customer needs and insights internally to influence product roadmap and prioritization.

Representing Intercom and the SE function externally through executive meetings and strategic events.

Fostering strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

Requirements include:

5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.

Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.

Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.

Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.

Having a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.

A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth

Able to travel internationally on average once a month

Excellent communication and presentation skills

Benefits include:

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

The OTE salary range for candidates within the Greater Chicago Area is $202,500 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).