We are looking for a driven, passionate superstar to join Team Tilbury as our Area Trainer, Western Canada (Vancouver/Calgary, Alberta).\nThe Area Trainer delivers the core education initiatives to field and retail employees in Western Canada.\nThe AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience.\nThey support healthy sell-through and maintenance of key franchises by overseeing delivery of relevant and on-time core education & event initiatives.\nThey are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards.\nThis will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events.\nThe position requires that the individual also manages company assets and expenses
\nRole Accountabilities:\nEnsure Educational & Sales objectives are met by delivering territory objectives, priorities, and goals (seasonal launches, new account openings, and special events.)\nDetermines area education strategy based on national initiatives and executes education plan in stores.\nOwns preparation and follow up.\nEnsures strong follow up action plan for all training moments.\nWorks in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.\nProvides artistry, service, and facilitation feedback and development for counter team, brand experts, and sales partners.\nImplements all Charlotte Tilbury education and training initiatives to achieve desired business results.\nMonitors training needs of assigned market to plan and lead all trainings.\nResponsible for educating retail accounts and brand experts to improve sell through & sales volume.\nBuild strong relationships with store teams to ensure optimum brand partnership and awareness.\nDrive social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.)\nDrives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.\nLead by example in the execution of all KPIs, service, sales, professionalism and personal image.\nAssessing and communicating the effectiveness on training initiatives to Area Sales and Education Manager and Director of Education.\nEvaluating training needs and conducting in-store support and in-store trainings based on the needs of the business.\nCreating educational video content to be leveraged internally and externally\nPlanning, leading, and supporting sales-driving events across all retailers.\nSupporting VIP appointments and PR activations on behalf of the Charlotte Tilbury Pro Team.\nExecuting trainings, events, and creating content.
\nEmployee Development:\nCreate and maintain an atmosphere in store geared to achieving sales goals.\nEnsure staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.\nObserve and provide collaborative, hands-on feedback to teams on makeup ability, facilitation, service and selling skills.\nOversee and conduct certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.\nEnsure lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.\nFollow up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.\nPartner with Sales Team on measures to reduce and minimize staff turnover.
\nFinancial Accountabilities:\nEnsure the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.\nResponsibility in reporting and maintaining personal and training budget within fiscal year.
\nReporting Relationships:\nReporting to the Area Sales and Education Manager, Canada
\nRequirements:\nKey Selection Criteria\nYou will have an ability to lead and provide guidance to a set team while managing multiple priorities.\nA proven history in adult learning and instructional training.\nAbility to travel 75%.\nAbility to travel internationally.\nMust be able to create winning partnerships with retailers.\nAdvanced customer service, artistry, social media and public speaking skills.\nExperience with multiple retailers including Holt Renfrew & Sephora.\nAbility to manage and lead high volume activity.\nAbility to work independently with integrity and efficiently in a fast-paced environment.\nIntermediate skills in MS Office including MS Word, Powerpoint, Excel, and Outlook.\nExcellent communicator, both written and oral.
\nBenefits:\nBase Salary Range - $115,000-$125,000 CAD\nCompany Benefits - Generous staff discount to use on all products\nAccess to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets\nMedical, dental, and vision benefits\nCommuter Benefits (Pre-tax)\nFlex Spending Account (FSA)\nEmployee Assistance Program (EAP)\n401(k) with Company match\nPaid Time Off\nBirthday PTO
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