Key responsibilities include:

• Operational management of Support tickets
• Building and maintaining excellent relationships with clients and achieving the highest level of customer satisfaction
• Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution
• Exceeding customer expectations on response quality, timeliness of responses and overall customer experience
• Serving as internal and external point of contact on customer issues and ensuring they are resolved as expediently as possible

Requirements include:

• 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
• Strong analytical and problem-solving skills
• Self-starter , able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to quickly context-switch between multiple complex work streams
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
• Customer-obsessed attitude , a customer advocate, always going the extra mile
• Team player with solid communication and presentation skills
• Proactivity , identify opportunities and take preemptive action against potential problems
• Continuous growth , permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus includes:

• Knowledge of software development fundamentals and common architectures
• Knowledge of HTTP, encryption, basic security concepts
• Understanding of authentication and authorization concepts
• Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficient in at least one programming language; ideally JavaScript

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Location: United States

Department: Community Support

Job Description:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The Community You Will Join:

As a Data Protection Operations Lead, you will join a\Cross-functional team responsible for creating standardized operational security processes and protocols to ensure proper Risk Governance and Compliance for Community Support teams in specific domains, including product, process, and engineering in accordance with company policies and contractual agreements.

The Difference You Will Make:

As a key member of our team, you’ll drive operational excellence, foster innovation, and champion security and productivity. You’ll play a pivotal role in designing and maintaining provisioning frameworks, collaborating with engineering partners to optimize permission models and tooling, and balancing speed with robust security across all processes.

Your Expertise:

• 8+ years of hands-on experience with Access and Privileged Access Management (PAM) operations in a technology-driven environment.
• Demonstrated experience in PAM operational tasks, including safe creation and management, privileged account onboarding, policy development, and least-privilege access model implementation.
• Solid background in identity and access management (IAM) principles and industry best practices.
• Experience with operationalizing Just-In-Time (JIT) privilege models, role-based access controls (RBAC), and enforcing Segregation of Duties (SoD).
• Working knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Active Directory, LDAP, Kerberos).
• Familiarity with cloud-based privileged access management, including the classification and management of non-human identities (service accounts, API keys, etc.).
• Strong understanding of security standards and regulatory frameworks (NIST, ISO/IEC, FFIEC) relevant to access management.
• Strong SQL abilities, including querying and dashboard creation.
• Clear, concise communication skills, with a proven ability to collaborate across engineering, security, product, and operational teams without a technical background to drive alignment and best-in-class solutions.
• Experience in documenting policies, procedures, and reporting on PAM-related risk and compliance metrics.
• Demonstrated ownership and accountability for continuous improvement in PAM controls and risk management.
• Proactive in identifying and mitigating security risks related to privileged access.
• Comfortable working in a fast-paced environment and contributing to cross-functional or global initiatives.
• Demonstrated ability to build and coach teams.
• Familiarity with access management challenges specific to cloud-native environments (AWS, GCP, Azure).
• Involvement in developing or maintaining Privileged Access Management strategies that address both human and non-human identities, including business users, developers, and service accounts.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

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In this role, you will have a deep specialization in Identity and Access Management (IAM) and FedRAMP High/Moderate environments. You will have hands-on experience supporting IAM solutions, including deep familiarity with protocols such as SAML, SSO, LDAP, and WS-Federation. You will have advanced knowledge of Active Directory, Entra ID (Azure AD), and Okta. You will be an expert in troubleshooting synchronization errors, managing complex group membership logic, and overseeing cross-platform identity lifecycle management. You will have experience supporting major SaaS applications, including Office 365, Google Workspace, Salesforce, and Workday. You will have proven ability to isolate and resolve network-layer impediments. You will be skilled in leveraging diagnostic utilities such as Wireshark, Fiddler, and DNS lookup tools to identify root causes. You will have excellent relationship management skills with the ability to remain calm, composed, and articulate during high-pressure customer situations. You will be a quick study with the ability to master new technologies rapidly in a fast-paced environment. You will have strong analytical and organizational skills; comfortable working both as a collaborative teammate and an independent contributor with minimal supervision. You will have a genuine passion for solving complex problems and advocating for customer success.

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Key responsibilities include:

• Building sales presentations, product demonstrations, and educating customers on the best ways to cloud security and Identity and Access Management
• Working closely with customers to understand their technical needs and provide solutions that target those needs
• Advising a diverse set of customers on what is possible using Okta's Identity Platform

Requirements include:

• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally sales engineering
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard
• Experience with at least one standard network security protocol (eg. OIDC, OAuth2, SAML, LDAP)
• Experience in identity governance and administration (IGA): identity lifecycle management, access reviews, role-based access control (RBAC), and policy enforcement
• Experience in Privilege Access Management (PAM): familiarity with concepts such as least privilege, just-in-time (JIT) access, session monitoring, and vaulting privileged credentials to secure critical assets
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Excellent communication skills and an ability to articulate business value
• Italian and English fluent
• An ability to disperse knowledge to a highly skilled and experienced audience
• Enjoy travel and meeting customers - Typically 10-25%

Preferred skills include:

• Experience with Identity & Access Management, Single Sign-on and API-based solutions
• Fluency in another European language
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field
• Software Developer experience

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This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer's digital transformation. Solutions Engineers are experienced in using presentations, email, phone, and social media to connect with customers virtually and in person. We are looking for great teammates who can build and deliver sales presentations and customised product demonstrations to educate Okta's Customers (from developers to product managers to C-level executives) on best practices throughout their cloud security technology journey.

We believe Okta's Solutions Engineers empathise with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilise both.

As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta's Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager, Solutions Engineering, the Solutions Engineer is a functional business consultant who will partner with Commercial Account Executives and have a passion for technology and the advanced ability to develop, position, and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you'll be doing

• Work alongside the Corporate/Expansion (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta's solutions

• Understand customer challenges and business issues, and provide product demonstrations to align our solutions with customer needs

• Answer product feature and technical questions from customers, partners, and Okta colleagues

• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed

• Provide feedback to product management about product enhancements that can address customer needs and provide additional value

• Share and learn best practices and reusable assets with other Solutions Engineers to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events, including executive briefings, conferences, user groups, and trade shows

What you'll bring to the role

• 5+ years of pre-sales engineering experience, selling SaaS products

• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity

• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard

• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)

• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications

• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)

• Exceptional communicator

• Confidently dispensing knowledge to highly-skilled and experienced audiences

• Typically, 25% travel

• A bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred

You might also have (not mandatory)

• AI & Emerging Tech: Expertise with Agentic AI and LLM-based workflows. You understand the use cases for AI agents, both internal and external, and have familiarity with MCP servers

• Diagramming experience for user journey flows, complex architecture diagrams, etc.

• Experience in the IAM space

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This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer's digital transformation. Solutions Engineers are experienced in using presentations, email, phone, and social media to connect with customers virtually and in person. We are looking for great teammates who can build and deliver sales presentations and customised product demonstrations to educate Okta's Customers (from developers to product managers to C-level executives) on best practices throughout their cloud security technology journey.

We believe Okta's Solutions Engineers empathise with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilise both.

As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta's Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager, Solutions Engineers, this Senior Solutions Engineer (Okta) will partner with Commercial Account Executives. As a Senior Solutions Engineer at Okta, you will be the technical lead in all stages of the customer lifecycle. You will focus on delivering customer value by aligning customer requirements to business results enabled by Okta solutions. You will contribute to account and opportunity strategies and, collaboratively, demonstrate the value of Okta solutions through presentations, whiteboard sessions, and proof-of-concept demonstrations.

What You'll Do

As a Senior Solutions Engineer, you'll be a strategic technical expert for a customer-facing sales team. You'll use your skills to:

• Work alongside the Corporate/Expansion (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta's solutions

• Serve as a technical advisor: Partner with the sales team to educate customers on Okta's identity solutions and demonstrate their value.

• Solve customer challenges: Understand customer needs and provide tailored product demonstrations to show how our solutions can solve their business problems.

• Lead technical engagements: Answer product and technical questions, and plan and deliver complex Proofs of Concept (POCs) by collaborating with other Okta engineering teams.

• Drive product and knowledge growth: Share customer feedback with our product teams to influence future enhancements and contribute to the team's knowledge by sharing best practices and reusable assets.

• Stay ahead of the curve: Keep up with competitive analysis and market differentiation to better position Okta.

• Support company events: Represent Okta at marketing events, including conferences, user groups, and trade shows.

What You'll Bring

• Experience: 8+ years of experience in pre-sales engineering and solution selling, with a strong background in Enterprise account segments.

• Technical Acumen:

• Deep understanding of identity protocols (e.g., SAML, OIDC, OAuth, FIDO, Passkeys, SCIM, LDAP).

• Working knowledge of cloud platforms like AWS, Azure/Entra, and GCP.

• Experience with REST APIs and SDKs.

• Hands-on experience in one or more of the following: front-end web development, back-end development, scripting (Bash, PowerShell), or DevOps (Docker, Kubernetes).

• Understanding of identity-related cybersecurity topics (e.g., phishing, MFA bypass attacks, privilege escalation).

• Communication & Presentation Skills: The ability to simplify complex technical concepts and deliver compelling presentations to diverse audiences, from developers to C-level executives. You should be skilled at diagramming user journeys and complex architecture.

• Strategic Mindset: Proven skills in territory management, including building pipelines and collaborating with sales counterparts.

• Travel: Ability to travel up to 25% of the time.

• A bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.

Bonus Skills (Ideally, You Have)

• Experience in the IAM space

• Hands-on knowledge of Identity Governance (IGA) or Privileged Access Management (PAM) solutions.

• Practical experience with Windows Server, Active Directory, LDAP, and Federation services.

You might also have (not mandatory):

• AI & Emerging Tech: Expertise with Agentic AI and LLM-based workflows. You understand the use cases for AI agents, both internal and external, and have familiarity with MCP servers.

#LI-Remote #LI-CM

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We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer's digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta's Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers Enterprise West, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you'll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta's solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you'll bring to the role

• 8+ years pre-sales engineering experience and solution selling
• A passion to serve the Customer, demonstrated in a customer-facing role, such as presales or professional services, but ideally in a pre-sales capacity
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, backend (Java, C#, Node.js, Python) development, scripting (Bash, Powershell, Perl)
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• You're an exceptional communicator, adept at simplifying complex technical concepts for diverse audiences, including highly skilled experts in large group settings
• A confident and articulate presenter, you excel at sharing knowledge and insights with experienced technical professionals and large expert audiences
• Demonstrated ability to effectively communicate complex technical information to highly skilled and experienced audiences, whether one-on-one or in large presentations
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Typically 25% travel
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred

You ideally have

• Proven experience designing, implementing, and managing Privileged Access Management (PAM) solutions in enterprise environments
• Deep understanding of the challenges and best practices associated with securing privileged accounts, including just-in-time (JIT) access, session recording, credential vaulting, and secrets management
• Practical experience managing Windows Server, Active Directory, LDAP, and Federation services
• Proficiency in UNIX/Linux, database security, network security, scripting, and DevOps practices preferred
• Relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions, particularly in the areas of Identity and Privileged Access

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You will empathise with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You will use your technical savviness and business insights to advise a diverse set of customers on what is possible using Okta's Identity Platform.

Responsibilities:

• Involved in all stages of the customer's development lifecycle and using presentations, email, phone, and social media to connect with customers
• Building sales presentations, product demonstrations, and educating customers on the best ways to cloud security technology
• Empathising with customers and quickly discerning their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs
• Using your technical savviness and business insights

Requirements:

• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally sales engineering
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard
• Experience with at least one standard network security protocol (eg. OIDC, OAuth2, SAML, LDAP)
• Experience in identity governance and administration (IGA): identity lifecycle management, access reviews, role-based access control (RBAC), and policy enforcement
• Experience in Privilege Access Management (PAM): familiarity with concepts such as least privilege, just-in-time (JIT) access, session monitoring, and vaulting privileged credentials to secure critical assets
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Excellent communication skills and an ability to articulate business value
• An ability to disperse knowledge to a highly skilled and experienced audience
• Enjoy travel and meeting customers

Nice to have:

• Experience with Identity & Access Management, Single Sign-on and API-based solutions
• Fluency in another European language
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field
• Software Developer experience

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Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Senior Sales Engineer - Strategic Accounts- Northeast U.S.

Position Description:

We believe Solutions Engineers at Okta are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology. We believe in Okta’s Solutions Engineers empathise with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilise both. As a Senior Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of Fortune 500 customers on what is possible using Okta’s Identity Platform.

Job Duties and Responsibilities:

• Collaborate with account executives to develop and execute territory and account strategies to maximise the Okta opportunity in those accounts

• Conduct research and discovery to understand customer requirements and communicate the business value of solving technology problems using cloud technology

• Execute the delivery of POCs for customers with complex use cases, collaborating with other Okta engineering teams as needed

• Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies

• Prepare and deliver demos to showcase how the Okta platform meets customer’s business needs and use cases.

• Distil and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

Required Skills:

• 5+ years pre-sales engineering experience

• A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering

• An ability to quickly and effectively communicate complex technical concepts via presentation, slides and whiteboard

• A Strong Understanding of Identity & Access Management (IAM)

• SSO, MFA, SCIM, OAuth 2.0, OIDC, SAML, and LDAP.

• Lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.

• A strong understanding of Zero Trust Architecture and core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)

• Hands-on experience in one or more of the following areas is a plus: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications

• Experience with cloud platforms: AWS, Azure, GCP.

• You are an elite communicator

• Can identify, map, and manage multiple personas: IT admins, CISOs, architects, procurement, and legal.

• Confident dispensing knowledge to a highly skilled and experienced audience

• Typically 10-25% travel

• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

• This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

#LI-Remote

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $192,000-$288,000 USD

The Okta Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

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As a trusted advisor, you will collaborate with enterprise customers, channel partners, and internal teams to deliver innovative identity and access management (IAM) solutions that align with business goals. This role requires a balance of strategic thinking, technical depth, and exceptional communication skills to translate complex identity challenges into solutions that address customer needs.

You’ll play a pivotal role in accelerating sales cycles, enabling technical wins, and shaping the future of identity in your region.

Reporting into the EMEA Office of the Field CTO, this role will be challenged daily to show prospects and customers how Okta can help solve their business challenges. We are searching for individuals that have experience deploying identity and access management solutions in large and complex environments.

This hands-on experience and exposure to the operational aspect of real customer deployments is what sets you apart and provides credibility to the architectures you design and propose.

Your proven experience with other products and legacy solutions will be invaluable when assessing a customer’s existing challenges and planning the roadmap for them to modernise and transition to Okta.

Responsibilities:

• Customer Engagement & Solution Design: Collaborate with customers to understand their business objectives, technical challenges, and security needs. Design and present tailored identity and access management (IAM) solutions using Auth0.

• Technical Expertise & Enablement: Deliver live architecture workshops, drive proofs of concept (POCs) as part of a team, and pilot deployments to showcase Auth0’s capabilities. Stay up-to-date on emerging threats, compliance regulations, and industry trends to guide customers in future-proofing their identity strategies.

• Business Alignment & Thought Leadership: Align identity solutions with customers’ business priorities, focusing on efficiency, security maturity, and ROI. Address regional compliance requirements (e.g., GDPR, DORA…) and navigate micro/macro-economic factors affecting budgets.

• Collaboration & Stakeholder Alignment: Partner with account teams (AEs + SEs) to define account strategies and drive customer success. Act as a conduit between customers and product teams, ensuring feedback informs the product roadmap.

• What you’ll bring to the role:

• Technical Skills: Proficiency in identity protocols (OIDC, OAuth 2.0, SAML, LDAP) An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)

• Business & Strategic Skills: Ability to align technical solutions with business outcomes and articulate ROI to stakeholders Familiarity with regional compliance and regulatory frameworks, tailoring solutions to meet specific requirements

• Soft Skills: Strong presentation skills leveraging multiple mediums like whiteboarding, capable of engaging technical and non-technical audiences Exceptional collaboration skills to work across customers, partners, and internal teams

Preferred Experience:

• 8+ years in pre-sales, solution architecture, or a related field within the identity space with hands-on experience in enterprise environments

• Deep expertise in Customer Identity & Access Management (IAM) platforms such as Okta, Auth0, Microsoft, Keycloak, or similar solutions

• Experience tailoring customer IAM strategies to specific industries or addressing international challenges

• Proficiency in an additional language relevant to your region (e.g., German, French, Arabic..) is highly desirable for fostering stronger customer engagement and regional support

The Okta Experience:

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

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The Senior Alliance Solutions Engineer Opportunity Okta believes in Partners and, together with our technology, will help take Identity mainstream and consolidate our position as a Leader in the market. Partner Solutions Engineers are dedicated to growing Okta business through the Channel, working closely with Regional Alliance Managers, Sales Representatives, Marketing and Partner Enablement.

As a Partner Solutions Engineer at Okta, you will have an opportunity to be a well-respected technical expert, building strong, long standing relationships with key Partners and Global System Integrators, supporting both global and India markets. You will become your partners' trusted advisor for anything Identity and Access Management related and will help them understand how Okta can best fit in their Go-To-Market (GTM) Strategy, integrate with their current offerings, help evangelize partner solutions within the Okta field teams and lead our partners in building Okta practices that deliver exceptional customer outcomes.

This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

What you'll be doing

• Build and manage technical relationships with assigned Partners and team with the assigned Okta Partner Account Team
• Drive incremental revenue through increased Okta solution sales with the support of Strategic Partners and their GTM strategies.
• Develop domain expertise and thought leadership regarding the Partners' current areas of focus as well as in new areas for expansion
• Gather, track, and translate partner feedback to help steer the Okta product roadmap
• Deliver technical training sessions for Partners (leading workshops, demoing Okta features, explaining best practices and competitive differentiators)
• Field technical questions, inquiries and Request for Information from the Partners through in-person, virtual and office hours and provide support for building Partner COEs
• Establish and maintain technical expertise on current and developing Okta products and technology
• Provide oversight, guidance, and assistance during the Partners sales process (including RFP responses) to ensure mutual success
• Up to 25% travel in support of Partner, Okta and industry events

How you'll be measured

• Direct and influenced revenue growth
• Partner developed and driven GTM Solution Offering driven into the market / their customer base
• Partner enablement and resource certification growth

What you'll bring to the role

• 5+ years pre-sales engineering experience.
• Experience with implementing Okta, Auth0 or both
• An understanding of IAM / IDaaS competitive landscape
• Experience supporting or enabling partner ecosystems or alliances in cloud security, identity, or cybersecurity
• Strong presentation and communication skills at a technical level
• A passion to serve the partner as our customer and ensure their success within their customer bases.
• Experience with at least one standard network security protocol. (OAuth, OAuth2, SAML, LDAP, OIDC)
• Knowledge in one or more of the following areas: web (Javascript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• Hands-on experience in cloud computing environments (AWS, GCP, Azure)
• Confident dispensing knowledge to a highly skilled and experienced audience.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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Okta secures every identity, from AI to human identity, enabling organisations to safely embrace the new era of AI. This work requires a relentless drive to solve complex challenges with real-world stakes.

Job Duties and Responsibilities:

Partner with the regional sales team to develop strategic and technical account and territory plans. Support customers along their sales journey by showing them the value of the Okta technology through live demonstrations and sales presentations. Develop confidence to communicate with stakeholders at all levels of the customer's organisation, including CxO, security, developers, Product Managers and IT administrators. Serve as the key technical advisor for customers, leading the technical solutioning phase for customers, partnering with the sales team and our partners. Act as the Technical Advocate for customers, with Internal Okta teams. Execute well-defined, outcome-focussed POCs. Build and manage technical relationships with Okta Customers, Technology Partners and Delivery Partners. Participate in Okta Marketing led events, as a Speaker / Thought Leader and an attendee. Enjoy travelling and meeting customers. Travel will be mainly domestic. There may also be opportunities to travel to other Asia Pacific countries to support teammates; and within the US for training and conferences.

Skills & experiences that will help in the role:

Minimum of 1-2 years experience in a pre-sales consulting role, or customer facing consulting role. Strong communication skills, written and verbal, and an ability to quickly communicate complex ideas around a technical topic, using various means, including in front of a whiteboard. Communicate effectively with stakeholders at all levels of the customer's organisation, including CxO, security, developers, and IT administrators. Ability to be organised and analytical, and eliminate sales obstacles using creative and adaptive approaches. A passion to be in the forefront of technology, learning a diverse set of technologies that Okta integrates with and helping solve real world Identity challenges. Enjoy being in a fast paced environment, operating at the speed of cloud, to help customers accelerate their journey to the cloud, rapid adoption of technology and design their Zero Trust security strategy with Identity as the foundation.

You might also have (not mandatory):

Experience with Identity & Access Management, Single Sign-on, Security and API-based solutions. Experience with at least one standard network security protocol (eg. OAuth 2.0, OpenID Connect, SAML, LDAP). Proficient in either IT Security, Identity and Access Management or Developer domains. Bachelor's degree in Engineering, Computer Science, MIS or a comparable field. Hands-on experience in one or more of the following areas: web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications. Software developer experience.

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Support creation of services estimates to implement the proposed solution. Review services estimates to ensure project scope can be successfully delivered as outlined - technical risk is appropriately mitigated and timelines follow staffing guidelines. Develop co-delivery proposals by identifying and engaging appropriate partners. Drive New Product Introduction (NPI) across PS by training Engagement Managers and developing associated assets such as scope modules, SKUs, success stories and enablement toolkits.

Minimum REQUIRED Knowledge, Skills, and Abilities:

• 5+ years of overall IT / software development experience, solution design and technical architecture experience
• 2+ years of Okta implementation experience
• 3+ years of consulting experience
• 3+ years driving application architecture design
• 3+ years of experience with (IAM) architectures
• Experience with employee and customer identity use cases: HR driven identity, Active Directory, SSO, SaaS application integrations.
• Experience with Identity Governance and Privileged Access Management use cases.
• Demonstrated ability to work and interact with high-level customer executives and technical resources.
• Experience in supporting discovery workshops to derive customer requirements and specifications.
• Experience in developing functional specifications and system design specifications for customer engagements.
• Strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SSO, SAML, OIDC, RBAC, OAuth, JSON, REST.
• Experience integrating with a multitude of On-Prem and SaaS based products.
• Exhibits confidence and a deep understanding of emerging industry practices when solving business problems.
• Identifies critical issues with ease.
• Effectively communicates technical information to non-technical audiences.
• Manages customer expectations effectively.
• Application design experience.
• Clear and Dynamic Communication.
• Ability to travel up to 50%

Highly Desirable Knowledge, Skills, and Abilities:

• Knowledge of software development security and cryptography.
• Familiarity with IAM solution providers.
• Experience with API Gateways, CASB, and Reverse Proxies (NGINX)
• Proficiency with various open-source software and development tools
• Proficiency in one or more of the following: .Net, Ruby, Java, Python or Perl

Education and Certification:

• A Bachelor’s degree (or equivalent) in Computer Science, Information Technology or related discipline required.
• Okta Certified Technical Architect or a combination of Okta Certified Consultant and Okta Certified Developer is a plus.
• CISSP certification is a plus.
• TOGAF certification is a plus.

OTE range for this position for candidates located in the San Francisco Bay area is between $176,000-$242,000 USD. Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Professional Services Consultant for Zero Trust Services/SASE and Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.

Responsibilities:

Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.

Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.

Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.

Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.

Provide guidance to the customer to configure their CPEs and integration points.

Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.

Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Experience might include a combination of the skills below:

5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team

Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs

Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security

Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO.

Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS

Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

Network transformation technologies such as MPLS, SD-WAN or WAN Optimization

Ability to manage a project, work to deadlines, and prioritize between competing demands

Demonstrated technical experience (hands-on-keyboard) with:

Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies

Software distribution & deployment in Microsoft, Mac and Linux environments

Detailed working knowledge of web based security, network segmentation, security proxies, Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc

Windows & Linux Server system administration

Windows, MacOS and Linux client endpoints troubleshooting

Experience debugging Network connectivity issues using Network Troubleshooting Tools

Preferred but not mandatory:

Software distribution via Mobile Device Management platforms

Experience with Microsoft Active Directory, GPO, AzureAD an Intune

Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST will be a huge plus

Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2

Security skills and certifications such as CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE or MCSE will be a huge plus

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