As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product.
\nDay to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale.
\nYou'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.
\nWe love working together to stay creative and connected, with flexibility to work from home when focus matters most.
\nResponsibilities:
\nRespond to technical customer inquiries and support escalations via email and chat in Intercom
\nDebug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
\nDiscover and iterate on improvements to internal AI tools to multiply the team's productivity
\nCollaborate with engineering and design to surface product improvements and deliver effective solutions
\nBuild and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
\nTriage bug tickets and proactively monitor user-generated content for potential abuse or policy violations
\nWhat you'll bring:
\n1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
\nExcellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users
\nOwnership mindset and comfort in a player-coach role, with strong initiative and follow-through
\nTechnical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
\nExperience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
\nCompensation range: The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_d190e51f-416","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Gamma","sameAs":"https://gamma.com","logo":"https://logos.yubhub.co/gamma.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/gamma/f52fd4d1-f051-4438-a76b-cd0b35db2f0c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"Full time","x-salary-range":"$120K - $165K","x-skills-required":["Intercom","Zendesk","Metabase","Stripe","Linear","LaunchDarkly"],"x-skills-preferred":[],"datePosted":"2026-04-24T12:17:32.051Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Intercom, Zendesk, Metabase, Stripe, Linear, LaunchDarkly","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":120000,"maxValue":165000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9d27e558-af6"},"title":"Senior Site Reliability Engineer","description":"Role
\nWe are building a global operating network that finally enables supply-chain companies to collaborate within one platform. Our workflow engine empowers non-technical industry experts to model their complex manufacturing and operational processes. Our forms engine enables unprecedented data exchange between companies. And our upcoming AI engine can generate entire new processes and summarize the complex goings-on across thousands of workflows, identifying inefficiencies and driving optimization as companies react to a constantly-shifting global landscape.
\nAs an SRE you will have the opportunity to shape our developer platform, work directly with customers, and architect solutions that balance the rigorous security and reliability requirements of global enterprises with the speed and flexibility of a rapidly growing series A organization.
\nResponsibilities
\nStack
\nRequirements
\nCulture and Compensation
\nWe are a customer-obsessed, product-driven company that is building a flexible, hybrid/remote culture to enable the brightest minds in the industry. We are particularly interested in candidates based in our hubs of Seattle, San Francisco, and New York, but we will consider candidates who live anywhere in the US, Canada, or Mexico. We have industry-leading compensation packages, including equity and health benefits. We are willing to sponsor US work authorization if needed.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_9d27e558-af6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Regrello","sameAs":"https://regrello.com","logo":"https://logos.yubhub.co/regrello.com.png"},"x-apply-url":"https://jobs.lever.co/regrello/e4222908-c38b-4c4c-9067-9f66d94c0be2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,000-200,000 per year","x-skills-required":["Bachelor’s degree in Computer Science or a related field","4-8 years of experience in site reliability, software engineering, or a related role","Strong understanding of software development lifecycle (SDLC) and Agile methodologies","Experience with CI/CD tools such as Github Actions, GitLab CI, or CircleCI","Proficiency in scripting languages for automation tasks","Fluency with cloud platforms (AWS, Azure, GCP), kubernetes, feature flags, and modern backend technologies (experience with Go is strongly preferred, with the ability to quickly learn new technologies as needed)","A builder’s spirit (you have a track record of building projects for fun, staying updated with open-source developments, etc.)","Excellent problem-solving and communications skills, and attention to detail, with the ability to work effectively in a remote team environment"],"x-skills-preferred":["GCP: GKE, CloudRun, Memorystore, CloudSQL, BigQuery","Kubernetes: helm, helmfile","Automation: Terraform, shell","Queue: Temporal, Machinery, Celery","Launchdarkly","Otel / Prometheus / Grafana / Splunk"],"datePosted":"2026-04-17T12:54:41.965Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Bachelor’s degree in Computer Science or a related field, 4-8 years of experience in site reliability, software engineering, or a related role, Strong understanding of software development lifecycle (SDLC) and Agile methodologies, Experience with CI/CD tools such as Github Actions, GitLab CI, or CircleCI, Proficiency in scripting languages for automation tasks, Fluency with cloud platforms (AWS, Azure, GCP), kubernetes, feature flags, and modern backend technologies (experience with Go is strongly preferred, with the ability to quickly learn new technologies as needed), A builder’s spirit (you have a track record of building projects for fun, staying updated with open-source developments, etc.), Excellent problem-solving and communications skills, and attention to detail, with the ability to work effectively in a remote team environment, GCP: GKE, CloudRun, Memorystore, CloudSQL, BigQuery, Kubernetes: helm, helmfile, Automation: Terraform, shell, Queue: Temporal, Machinery, Celery, Launchdarkly, Otel / Prometheus / Grafana / Splunk","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150000,"maxValue":200000,"unitText":"YEAR"}}}]}